| Address: | Mumbai City, Maharashtra |
Dear All,
Order date 20/oct/13
The following items under order ID :[protected]sub order ID: 20968258 have been shipped from our warehouse!
Product Title Shipping Date Shipping Details
Dell Vostro 3560 Laptop (3rd Gen i5/4GB/500GB/1GB Graphics/win8), silver
26 Oct 2013
I received the Laptop on 30/oct/2012, on Openining the Packing,
After Opening the Package the Laptop Box Seal was Open, the Cover, plastics to avoid scratches on the Laptop were missing,
There are scratches on the Top side of the Laptop, and It seems to be not a fresh but a used laptop, which has been cleaned and see the scratch marks on the Screen and Top Side,
The Back Panel of the Laptop is loose as if some one has opened the Laptop to remove or replace parts and not fitted properly,
I want the laptop to be replaced immediately, I have already contacted your customer care and the executive on the phone has logged my complaint and said that i will get the call on the same by today or tomorrow .
I am not at all satisfied by the same and want an action to happen immediately and i will not accept any delay on the same.
Loged a complaint on 31/oct/2013 and sent a mail (above details )
Followed up daily regiriously for the resolution till 19 november 2013
19 days of continous follow up for laptop of my hard earned money
after which they said they will send the gati curior to pick up the stale laptop which happned on 27/nov/2013 after almost 1 month of daily follow up they took the laptop back after i sent them the photos for the proof
on 27/11/12 i was told that with in 1 week i get a proper resolution either a fresh new laptop with same model and config or full refund this what ideally to be done
after i week ie by 3 or 4th dec 2013 they were supposed to be coming with a resolution but no turning up no communication as they have been doing since 31oct13 when i loged a complaint they never communicated properly for any thing
till today[protected] i call them every day they are just fooling around no commitment or confirmation on what are they going to do either give my laptop or full money back
on the customer care they are just giving me dates after dates or every day a simple no reply from the concern dept we are looking into the issue the concer dept will call youby tomorrow, next week, very soon all kind of fooling around is going on cant under stand what to do
i want a new fresh laptop of the same model and config or its 2 months since i order and did the payment so i want full refund of my hard earned money along with 2 months interest @ 18% p.a
theses people are totally fraud, cheaters and are fooling people with their money.
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