Infibeam.com & Hcl — Refund of my money from Infibeam.com as they delivered used,faulty product.

Address:

Kolkata, West Bengal

The details of my order to Infibeam.com is being stated below- =Order details= Product Title :- HCL V3 ME Connect Tablet (4GB) Silver Order ID :- 14285916 Suborder ID :- 23556327 Order Date :- 02.01.2015 Quantity :- 01 =Delivery details= Reference No. :- [protected] Invoice No :- DT[protected] Invoice Date :- 05.01.2015 TIN No. :- [protected] CST TIN No. :- [protected] Payment Type :- Cash On Delivery Courier Name :- Infibeam Logistic Net Payable (Inclusive of Taxes) :- 4449.00 /- Cash taken from me by the courier boy while delivering the product. :- 4500.00/- Delivery Date & Time :- 08.01.2015 at 17:23 hrs. =Product details during delivery= Sl. No. of the product :- 0914YCCNV3DIT02046 IMEI No. of the product :- [protected] 1. Lot of scratches on the front, rear & edges of the tablet. 2. Pre loaded with mp4 video (04 nos.) & mp3 music (127 nos.) 3. Rusty screws 4. Looked like used and pre-owned product. =Complaint Lodged to [protected]= Date & Time of Complaint :- 09.01.2015 at 06:45 hrs. Complaint through email at [protected]@infibeam.me :- 09.01.2015 at 08:05 hrs. Reason for the complain:- 1. The tablet failed to turn on (Start up) and became dead. 2. Instead of a brand new product I received a Second hand product with rusty screws, lot of scratches on the front, rear & edges of the tablet and Pre loaded mp4 video (04 nos.) & mp3 music (127 nos.) =Pick up details= Pickup arranger :- Infibeam Return ID :- 25982 Pickup Ref. Number :- 11982 Pickup Date :- 14.01.2015 Proof of Pickup :- #6124 Runner :- Rudra Prasad Das Ext-ID :- IBKLKTOL6157P AWB :- IBKLKTOL10434082F-P Now this is to inform you that the Customer Service Associates of Infibeam.com, whenever contacted over telephone ([protected]), informed that to get my faulty product replaced by Infibeam.com I was supposed to lodge complaint within 72 hrs. from the time of delivery of the product at my end (08.01.2015 at 17:23 hrs). If the time of complaint goes beyond the said span, I had to contact to the HCL authority within 30 (thirty) days from the date of delivery to get the faulty product replaced with a brand new one. I lodged the complaint regarding the aforesaid issues within 13 (thirteen) hrs. after delivery (09.01.2015 at 06:45 hrs). I urged for refund of my hard earned money as service of Infibeam is very poor, time taking and unreliable. They took my money (4500.00/-) as COD on 08.01.2015 and picked up my product too on 14.01.2015 against a pickup receipt. Infibeam did not bother to update me through phone/e-mail with progression of the process to resolve my issue. I had to call them frequently to know the latest updates. The calls used to get finished with a request to me from the representative of Infibeam to wait with patience for more 3-4 days to get the issue resolved. But I cannot sit idle with gigantic stock of patience any further as my money has got invested on Infibeam.com. Recently (3-4 days ago) they proposed me a deal i.e. to accept the serviced/repaired product with 10% additional discount on the net paid amount (4449.00/-). The representative wanted me to confirm that deal immediately to fix my issue instantly. But I refused the deal as I am eligible to get a brand new product replacing the faulty one. But I do not trust them any further. So, I urged for refund of my money. Registering the request the representative suggested me to wait for 3-4 days more. After waiting for the said span I called them again to know the status. But they, making me amazed, informed that I will neither get refund nor a brand new product as replacement and the whole matter will be fixed by HCL. The representative (Sneha Paul) did not forget to inform me to wait for 3-4 days more. But I want this hide and seek game between seller & a consumer to be finished soon. I am afraid of the thought that I have been cheated by a net marketing agency/company i.e. Infibeam.com. In this present circumstance, I would request you to kindly take appropriate measures to resolve the said issue and bring justice to me as an Indian citizen as well as an Indian consumer.