[Resolved]  Infibeam.com — Pathetic service and inordinate delays

Address:

Hyderabad, Andhra Pradesh

Order ID:13568192 sub order nos 22772481 and 22772482. These orders were booked on Sep 1st 2014. Payments were made upfront. After lot of followups and exchange of mails the order[protected]a Belkin extension box) was delivered after 13 days! it was committed while booking for 3 to 4 days!! Now my turmoil started for the second order order no 22772481. When I was tracking the order it was showing the movement of the product in a ridiculous way without any logic. After many follow ups the courier Gati comes to my place and asks Rs 499/- to deliver the product. When I informed it is already paid for he refused to deliver and went off with the product. Again I emailed my complaint to them ( they have a standard reply for every complaint and no one responds further!!!) I made couple of calls to their call center and they said they will look at it and need 24 hours to get back!!! Till now on 16th Sept 2014 at 5 PM my product is to be delivered.