Infibeam — Damaged and Dead device by Infibeam

Address:

Dhanbad, Jharkhand

Hello, I have ordered (Order ID[protected] a Callmate Bluetooth Stereo Headset BH-503, black. When i open the box i found that the device is broken and dead and has missing charger. Details are given below: 1. Charger is missing in the delivered order 2. Main Device is broken. 3. The main device is Dead (Not Working/ Nonfunctional). 4. Manual is missing the delivery. I have lodged the complaint with the images just after i got the delivery (4th July, 2015). They have said they will get back to me in 24 to 48 hours but no response came from them. After three days when i have made a call to them they said complaint team is working on it. After 5 days when i called them they told me to send them images of the outer box also. Now it has been 11 days from the day of delivery and no response has come. So, i called them up again and they are saying that there complaint team is working on it and there team will revert back to me in next 24 hours to 48 hours (This is what they always says, But no response has ever came). I request to help me in getting this dead device replaced with the good quality product. Regards, Ashutosh Nimesh [protected]