[Resolved]  Infibeam — Defective Blackberry Q 5 mobile

Address:

Hyderabad, Andhra Pradesh

I have ordered brand new Blackberry Q5 from Infi beam on 25th July 2014. Phone was not recognizing the Sim card. I went to blackberry service center to get my phone repaired but service center rejected to repair and asked to follow up with Infi beam itself. After logging a case with Infi beam collected the blackberry handset and sent it for repair and after one month they returned back the mobile saying issue is resolved. But the phone was still not recognizing the Sim card and I reported issue back on the same day I received the phone from Infi Beam and they collected the mobile from me on 11th Oct 2014. After one month they replied saying that "The repairing charges may be 80% or more than product value. If you agree upon above we can get the product repaired on chargeable basis. Else, we can reship the product back to you and you can get the same repaired from the service center in you area." I have not used the phone for a single day from the day of purchase. Its more than 4 months completed now. There was never an immediate response from the customer service team.Only after follow up asking update the team used to respond. Phone should have one year warranty from day of purchase but its not being accepted in local blackberry service center and Infi Beam is mentioning its chargeable basis which would more cost than phone cost. Kindly look into this and arrange for a compensation at the earliest.