[Resolved] Infibeam — Defective product

rajkamat

from Cavelossim, Goa

Address:

North Goa, Goa

I had placed on order for VOX FH-15 portable fan with 2000w heater, order No. 14091041 with infibeam. I received this product on 27th Dec' 14 in defective condition though outside packing seemed to be intact. The product makes rattling sound as if something is loose inside (probably the motor of blower). When I plugged & switched the product ON, the blower does not work. I immediately contacted helpline & was advised to take photographs & send to customer service explaining the nature of defect, which I complied with. I received their reply asking to give some time in sorting out this issue. I was also provided emailid of shipper of the product: [protected]@alpharadios.com and asked to forward details at their address, which I have done on the same day. I have not received any reply from them.Till today I receive only polite promises from infibeam but no action whatsoever. FYI I had made payement of Rs. 841 in cash on delivery. Request your assistance in resoving this issue. Thanks in advance.

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Aug 14, 2020

Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Jan 19, 2015

Updated by rajkamat Infibeam contacted me & asked to send the defective product back by courier. Product was dispatched on 16th Jan & now awaiting confirmation of receipt of product & refund of money.