[Resolved]  Infibeam — delay in delivery

Address:Chennai, Tamil Nadu

On dated 25/07/2014 I placed an order to the INFIBEAM online for purchase of a mobile handset phone MICROMAX. The payment was made through SBI net banking and I was intimated on my E-mail that the product will be shipped on dated 28/07/2014. I have sent many reminders through INFIBEAM help line and I am being told that the matter is under process. Even after 13 days the article has not been sent to
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Complaint marked as Resolved 
Infibeam customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2014
Infibeam Customer Care's response
Dear Customer,

Would request you to provide order details will check with team and let you know.

Regards,
Infibeam.com
Complaint comments 

Comments

Order : 13376926

Order Status: ShippingInProgress

Order Date: Jul 25, 2014

Payment Method:

Processing Instruction: ----

Order Summary:

Items Cost ( Rs. ): 20, 300
Shipping & Handling ( Rs. ): 0
Promotion (RAKHI1500) ( Rs. ): - 1, 500
Total Amount Payable / Paid ( Rs. ) 18, 800
Recipient Name: DANIEL R
Shipping address:

DANIEL R
5, 6TH LANE, CROSS ROAD,
NEW WASHERMANPET,
Chennai
Tamil Nadu
600081
91-[protected]
5 6TH LANE CROSS ROAD
India

Billing address:

DANIEL R
5, 6TH LANE, CROSS ROAD,
NEW WASHERMANPET,
Chennai
Tamil Nadu
600081
91-[protected]
5 6TH LANE CROSS ROAD
India

Current Status : In Processing Track Progress

Sub Order[protected]

Date Status
Aug 6, 2014 3:14:48 PM Alternate Product Suggestion (Customer Approval pending)
Jul 28, 2014 3:22:03 PM Alternate Product Color Selection(Customer Approval pending)
Jul 26, 2014 4:26:54 PM Alternate Product Color Selection(Customer Approval pending)
Jul 25, 2014 11:39:07 PM Your Order Has Been Approved For Processing
Jul 25, 2014 11:31:30 PM Your Order Has Been Placed Successfully

Sr. No. Product Title Price ( Rs. ) Delivery Information
1 1 of Micromax Canvas Gold A300 (Black Gold)
20, 300 Ships By: Jul 28, 2014
Order : 13376926

Order Status: ShippingInProgress

Order Date: Jul 25, 2014

Payment Method:

Processing Instruction: ----

Order Summary:

Items Cost ( Rs. ): 20, 300
Shipping & Handling ( Rs. ): 0
Promotion (RAKHI1500) ( Rs. ): - 1, 500
Total Amount Payable / Paid ( Rs. ) 18, 800
Recipient Name: DANIEL R
Shipping address:

DANIEL R
5, 6TH LANE, CROSS ROAD,
NEW WASHERMANPET,
Chennai
Tamil Nadu
600081
91-[protected]
5 6TH LANE CROSS ROAD
India

Billing address:

DANIEL R
5, 6TH LANE, CROSS ROAD,
NEW WASHERMANPET,
Chennai
Tamil Nadu
600081
91-[protected]
5 6TH LANE CROSS ROAD
India

Current Status : In Processing Track Progress

Sub Order[protected]

Date Status
Aug 6, 2014 3:14:48 PM Alternate Product Suggestion (Customer Approval pending)
Jul 28, 2014 3:22:03 PM Alternate Product Color Selection(Customer Approval pending)
Jul 26, 2014 4:26:54 PM Alternate Product Color Selection(Customer Approval pending)
Jul 25, 2014 11:39:07 PM Your Order Has Been Approved For Processing
Jul 25, 2014 11:31:30 PM Your Order Has Been Placed Successfully

Sr. No. Product Title Price ( Rs. ) Delivery Information
1 1 of Micromax Canvas Gold A300 (Black Gold)
20, 300 Ships By: Jul 28, 2014

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