Infibeam — Delayed Order

Anurima_21

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I placed order with infibeam for zardosi rakhi on 24th of July 2014..The order id is 13371450.. I had made the payment through debit card.. It was supposed to delivered by 29th of July.. Everyday I am giving a call and spending a lot of money calling them and still the order hasnt been delivered.. The rakhi is supposed to be a gift for my brothers and still they havnt received it.. This is the worst service I have ever come across..

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Comments

viki.shweta

from Mumbai, Maharashtra

NEVER, EVER BUY ANYTHING FROM INFIBEAM, EVEN IF THEY ARE OFFERING IT FOR FREE coz you never know if the order will ever reach you or not.

I recently happened to order a sony xperia z1 compact from Infibeam as it was available on a decent discount.
On their website, the phone was in stock so order was made, it stated the delivery within 4-5 days, i.e. 9th Aug 2014 (I ordered on 4th Aug). Order tracking link was sent to me by email but it didn’t show any progress on the order status.

Customer care executives are useless and instead of helping me track my order status, the executive was more
keen on cancelling the order and Infact said that the phone was not shipped as it is out-of-stock. I got the same cold response from the online complaint system they have.

GOD knows why I ordered from such a useless site that has no regards for their customers.

The occasion for my gift had already passed and I had to face embarrassment as my gift never got delivered on the day…After several follow ups and long calls with Infibeam customer care, i got the package the next day.

SUCH A BAD EXPERIENCE...