Infibeam — did not receive the product by company even by making full payment 1.5 months back

Address:

Hyderabad, Andhra Pradesh

Dear sir, We ordered a food processor from this company website 1.5 months ago. It was delivered on 22-Sep but on the same day we reported that 2 jars were not functioning and big plastic jar was broken. We shared the pictures on the same day with customer care. we returned the product and it was pickedup by some courier guy sent by infibeam. They picked the product and its more than 1 month that we recieved the product or money back. SO we paid rs.5, 440 and feel like robbed by company. Pls help us either get the fully working product or money back. When we call them then they say that we broke the product and sent them back. They cheated us and now they have the product as well as our money.