[Resolved] Infibeam — False price / Damanged Product / Poor Customer Support

Shayne Rana

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Information placed for a product - Combo of 7 Watches (3 Imported Metal Watches+ 3 Imported Strap Watches+ 1 LED Watch) - falsified. Product was over valued at 7600 (approx) while products shipped were cheap fakes with overall worth no more than 1500/-. One product was damaged during shipping. No replacement was provided, no response from team to solve issue just requests for more time. Been over one month. Feel cheated that product actual price is nowhere close to price or type described on the site. Damaged product not even replaced after calls and emails. Pathetic customer support from the company. Product needs to be removed from the site's listing so no one else is cheated. Or proper price and description to be provided for the same.

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Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2014

Infibeam Customer Care's response Dear Customer,

Request you to provide order details will check and let you know.

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Comments

vijaynair090

from Ahmedabad, Gujarat

All products I have purchased from Infibeam have always been of excellent quality. Their service has always been upto the mark. Would suggest that you wait a few days they wilol definitely resolve your concern

arfat7866

from Delhi, Delhi

I have the same complaint against infibeam for my order no : 13725668, Watches shown on website are totally different to what are Delivered, all the watches are super cheap in quality, all watches have plenty of scratches, two out of seven are damaged with internal parts moving, i have raised complaint with infibeam but they are not in mood to help, i have made so many calls and emails but they keep ignoring, infibeam is a fraud company looting customers hard earned money