[Resolved]  Infibeam — Fooled the customer on Order-ID : 13056554

Address:

Gurgaon, Haryana

Infibeam has the worst customer care service I have ever seen in my life. They are just making fool of the customers. I ordered one phone via order-id: 13056554 on 12th May and it was to be shipped on 14th May 2014 and should have been delivered to me by 17th May 2014. Today is 21st May and there is no status. In spite of continuous mails from my side, I hardly got any response. They keep on writing the emails, but do not have time to call me. I called them many a times and asked them to schedule a call for me from their representative, but in vain. I could not tell my frustration regarding their service. I have been fooled with no reason. The rate of the similar product is dropping day by day but they are just saying - 'Give us some more time'. I do not know when they will respond finally. I have asked them to cancel my order and refund my amount. But I want compensation for all the efforts I have put and for their late and ineffective response. They just breached their policy of not delivering the product on time and fooling the customer. Please help me in filing a strict action against this frustrating e-commerce business. My plan for presenting a birthday gift is ruined. I have called them many a times and spent lot of money contacting them. Kept on waiting daily for their calls. No acknowledgement mails from them. Fruitless service from their end. Lot of my time has also been wasted just because of their interrupted and vained service. I want compensation for all the efforts I have put and for their late and ineffective response. They just breached their policy of not delivering the product on time and fooling the customer. Please help me in filing a strict action against this frustrating e-commerce business. Finally they have cancelled my order and here goes my final mail to them:- Hi Team, Thank You so so much for your devastating service. After the series of around 10 mails, you finally cancelled my order. You are the sole reason for my frustation at this time. Can't even trust this INFIBEAM at any span of my life. But, but but... nice to hear the response from you - We regret to inform you that your item(s) with order ID : 13056554 is placed in cancellation due to stock issue. When there is stock issue at your disposal, then why your website is showing IN STOCK here:- http://www.infibeam.com/Mobiles/sony-xperia-m2-dual/P-mobi-[protected]-cat-z.html#variantId=P-mobi-[pro...⇄ Atleast think thrice before giving false excuses to the customer. Anyways, will surely lodge complaint in the Consumer Forum regarding this devastation you have caused to me. You are the reason for my frustration for sure. Regards, Sagar Jain