[Resolved]  Infibeam — Goods not Shipped

Address:

Mumbai City, Maharashtra

I had booked Asus ZenFone 6 (Black) on 7 Sep 2014 on Infibeam.com, but I have not received it till today on 22 Sep 2014 and there is no status update also for the same on their site for shipment. I called their customer care on 16th Sep they said it will take 24-48 hrs time to update the status. I waited 6 days and called them on 22 Sep, and got a reply that there is an issue from brand side they are not able to give the product.I have to wait for another 48 hrs to get the update. If I cannot wait I can cancel the order. I said, I will wait but after that also if you are not able to ship the good then I require a mail confirmation that you will not be able to ship the good and I can cancel the order. They said they cannot do this, they will ship the good but do not know how long its going to take till that time I should wait.