Infibeam — Infibeam - Bad Bad Bad Experience!!!

Address:

Ahmedabad, Gujarat

Ordered ASUS Zenfone 5 with Infibeam on 11th December, 2014 and It was supposed to be shipped on 13th December, as I required phone at the earliest, I shoot them email that please ship the order on 12th December or earliest, I even told them I can collect it from their office it possible.(As I live in same city as infibeam is base on(Ahmedabad)). I didn't received any response from them on this mail. After 13th, when I checked my dashboard under my orders, order was not correct. I was pheeewwww... I have already paid them in full and still under my orders, order was not correct. I called them and they said issue will be resolved in 24 hours, and phone will be dispatched soon. I called them on 14, 15, 16 December and to my surprise, no one cares for us, they only make false promises. They said as you are not able to see correct order on infibeam, they sent correct order id with details on my email. Email was sent on 15th December and it showed maximum delivery date is 16th December. Called them on 16th December, and they say that they don't have phone at their house, they have placed the order with Asus and it will be available in one day or two and will be shipped soon. I asked how soon, they say don't know exact time...Again false promise of one day or two. I have been pissed consumer at Infibeam.com. I don't know whether I will get a phone or I have to cancel order with them...Giving them two more days. They will be doing amazing business, using consumers/customers money for 6-7 days, if they do it with 100-200 customers, see how much they will be making just by using that money. #Infibeam #PatheticService #PatheticCustomerService. Infibeam fails on 1) User Experience 2) Website Issue - Wrong Order ID shown 3) Customer Service 4) Making False Promises (Multiple Times) 5) No Satisfaction at all. I think this the first time in my online shopping experience I have faced these many issues. Infibeam Team, you need to realise it soon or you will regret it later.