[Resolved]  Infibeam — Infibeam cheating consumers with wrong description and not refunding money on product return

Address:

Bangalore, Karnataka

The worst mistake of my life I made was to buy a backpack from Infibeam which they claimed to be Targus bag (MRP 1999 and selling price 299). Link here http://www.infibeam.com/Computers_Accessories/dell-new-entry-backpack-15-6-inch/P-CA-A-Dell-ONB194AP-IN...⇄ The product id is 14064693. I received product which was no where near the description. It was a cheap fake imitation of the actual backpack. So i requested a return. The product was picked up on 26th of Dec 2014. I had specifically mentioned to customer care and in emails that I need the money back into my bank account. And not as pre-paid credit. They said it will take time. Even after repeated emails, now I received the amount back and that too as pre-paid credit. Now again I called up the customer care and they are so rude and so impolite they keep you on hold, do not listen to you and keep arguing. They also deducted 20% in the name of restocking fee. (That I agreed to pay since I was very much frustrated with the company). I need my money back to my bank account. They first delay in product delivery, then delay in return and again delay in refunding the money.