[Resolved] Infibeam — Infibeam order no.14736000 neither delivered nor the money returned

Puspenjit

Address:

Bangalore, Karnataka

I have purchased a LG Vacuum Cleaner on 18/02/2015 from Infibeam with order no.[protected]sub-order id.[protected]. They updated the ordre status as shipped with gati courier with docket no.[protected]. But it has not been delivered and showing wrong and contradictory statements in shipment status. I have contacted infibeam several times via phone and email. But they are not showing any interest to resolve the issue. I insisted to cancel this order. So they took the cancellation request on 24th March but the money is not returned. Its now more than a month I am fighting with infibeam to resolve this issue and get my money recovered but they are not giving any certain answer. I don't want this product anymore and get my money refunded. Please help.

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Complaint marked as Resolved

Money returned for order no.14736000 after almost two months of followups. Thanks to consumer complaints for escalating the issue. Infibeam should improve their customer support, product delivery deadline, returns policy. This is the worst experience I ever got with any online shopping and probably I will avoid infibeam for ever.

Infibeam customer support has been notified about the posted complaint.