Infibeam — Irresponsible Customer service

Address:

Nagpur, Maharashtra

This is for the order no which I have Placed : 13016071 which I placed on the 5th & was advised on confirmation email that it would be delivered by 14th May. The order was never shipped & infact no one even informed us about the delay and finally after few days of delay I requested them to go ahead & cancel the item & they mentioned that it would be dispatched on that day & I should have it in next 2 days. Again I waited for 3 days but it never arrived & later on I called Infibeam & they mentioned that product has landed in my city & should get delivered in 2-3 hours & hence again waited for 5-6 hours and it never arrived. Thank god I cancelled it finally. But was surprised that we have customer services for 24*7 but when it comes to atleast inform the customer about the delay or even drop a single liner on the delay no wants to go ahead & do that. Surprised & just don't want to deal with this company anymore.