[Resolved] Infibeam — My order shipment lost, not providing refund

inaren

from Bengaluru, Karnataka

Address:	380015
Website:	www.infibeam.com

Hello,
I had ordered an a/c with infibeam on 3rd may 2016 after having paid full amount of 25k. They have lost the shipment as confirmed on 10th may. From that day, i have been following up with them to get back refund till today (27th may).

They are not paying refund and they are blaming their courier agency for the same and making excuses. I have tried all options including sending notices, following up with them on everyday basis but they are not cooperating.

Please advise what legal action i can take to get back my money.

Thank-you

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Sep 8, 2017

Complaint marked as Resolved

After many delays and multiple escalations, finally I received the refund. The company did not co-operate or help me in any way to recover the amount. I had to call them daily and follow up with multiple individuals in Infibeam to get back my amount. This is a lesson learnt and I have resolved not to purchase anything from Infibeam in future.

Infibeam customer support has been notified about the posted complaint.

May 27, 2016

Updated by inaren My Order ID is 28123429.