[Resolved]  Infibeam — No intention to change the damaged product

Address:

Bangalore, Karnataka

I bought two books from Infibeam which was delivered to me on 4th August and one of the books was damaged. As I contacted their customer care, they told me to send on email with an image of the problem and I did so on 6th August at 9:21 AM. They also mentioned that I should receive the response within 72 hours. Today (9th August) I called them once again at 11:00 AM. They were arguing with me that it was not yet 72 hours then, I do not know how they calculate hours. The lady also told me that I will get a call from them by the evening today, but still I did not receive it. It is 7:23 by my watch. I do not think they have any intention to change the product at all. This is real "CHEATING"