Infibeam — No response from company about my returned faulty product for over 10 days now

Address:Ahmedabad, Gujarat, 380015
Website:Infibeam.com

RMA ID: 39206

I had received a faulty product (a book) for Infibeam which I returned after they accepted. After they received the return, they asked me if wanted the money to be refunded or a new copy of the book to be sent to me. I opted for the book again. This happened on April 26th since when I've not been receiving any communication from their side ever after four follow up mails. I don't have much idea about what I should do now as they haven't been responding to my mails.
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I have purchase ambrane p[protected]mah) powerbank my order id 18191414
and suborder id 27773814 product give deffective please repalace this item

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    Infibeam Phone
    +91 79 6777 8777
    +1 425 279 3741 [USA]
    +91 79 4026 0260
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    9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
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