[Resolved] Infibeam — order id 20611955. refund didn't receive from infabeam.com

waheed ahmad bhat

Address:	380015
Website:	Infibeam.com

Dear sir i have ordered 30000mah callone power bank on 20th december but i canceled the order because they did not ship to my address or on pincode is un serviceable for the item. Then order canceled by infibeam but refund not added to the account yet. The customer support said that refund is issued by us. I contacted with bank customer service with the reference number 208261 given to me infibeam. The bank customer support said there was no refund issued by anyone. And also i checked my bank account there are no refund added in the bank account yet. Order id 20611955. Total money i have paid rupees 3425. I want refund my money.

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Feb 4, 2018

Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Infibeam Customer Care's response Dear Customer,

Please accept our apologies for the inconvenience caused.

Kindly wait for 24 hours we will provide the resolution.

Regards,
Infibeam.com

Verified Support

Jan 04, 2018

Infibeam Customer Care's response Dear Customer,

We are sorry for the inconvenience caused. Request you to please contact customer care of bank and ask them to check for reversal with RRN number 208261. Also, request you to provide bank statement in pdf format from date 21st December 2017 to 4th January 2018 for further help.

Regards,
Infibeam.com