Infibeam — Order not processed

Address:	600117
Website:	www.infibeam.com

I had placed order # 18385250 on 12th april for sony home theatre. When i placed the order, the product information read that the product will be shipped in 2-3 days. I waited for 3 days and could see that my order had not even started processing. I then called up customer care thrice since then and the shipment is still not processed. It is 18th april now. Today the customer care rep is saying that the order will be delayed by another 3 to 4 days. I did not get any notifications so far regarding delay in order. I had made full payment of around rs 18k since cod was not available in my place. Now when i asked for cancellation of order, the person so cooly informs me that refund will take 7-21 working days. I was shocked to hear this. In fact i do not even have a privilege to cancel the order online. Even for that customer care rep is saying cancellation will be processed in 48 working hours.

This website/company is pure fake and they are cheating people. Someone please help me in initiating a legal action against this cheat company.