Infibeam — Ordered a NEW Acer desktop instead received a USED AND REPAIRED UNIT

Address:

Bangalore, Karnataka

The reason I shopped in infibeam was on the hope that their customer service would stand behind you. I should have read their reviews before buying. I ordered an acer desktop on July 2nd 2014 which was listed as new(infact Infibeam proudly states that everything on their website is new), on arrival the acer labelled cardboard box that it arrived in had all its seals broken. But i thought to myself, ok maybe they opened the box to verify the contents and so gave them the benefit of doubt. But to my horror on examining the metal cabinet of the desktop, I realized that the cabinet had been opened and shod-illy fitted back. I had paid by credit card and so did not get a chance to examine the contents before paying, otherwise I would have sent it right back. So I have essentially got a USED and REPAIRED computer, when it should have been brand new. Now what makes things worse, is the customer service of infibeam. I contact them and they first insist that the package the computer arrived in was damaged, so straight up they were trying to pass on the buck to the courier company. I had to make 2 calls to their customer service to drill it into their heads that the package arrived without any damage and that it was no fault of the courier company. So now they pretend to be concerned tell me to send them multiple pictures of the cabinet as well as the box and that they would have my issue resolved. I had to email them 3 times with pictures before they could actually find my email. They said they would get back with me in a few days, its been 6 weeks and I have not heard from the, I continue to email their customer service but they choose to ignore me. If I would have to do it again I would not touch them with a 10 feet pole. I say RUN away from them, even if you find their price lower, you might just get a USED and REPAIRED unit. I am not the kind of person to write reviews, but I am writing this now, because Infibeam has frustrated me so much and has essentially CHEATED me here that I thought I should at least warm other people. I have had much better luck with Flipkart only caution while shopping from flipkart is to buy it from the seller WS Retal, which is Flipkart's own fulfilment division. I am in no way associated with flipkart, but their transactions have always left a smile on my face.