Infibeam — poor response from infibeam

Address:

Ernakulam, Kerala

I have purchased a mobile from an.Ahmedabad based company named INFIBEAM through online on 12 Aug 13 with purchase order id 11484066. The day the product was received at our end there was a fault in the touch screen. on contacting customer care they told us to send the hand set back.for repairs. They took one week to come and collect the product from us. after around 10 days they returned the product. on receiving the mobile we saw that the same problem was still persisting. on calling them they told.us.to.again send the handset back for checking. I have also requested them to either return the money back or.I.was.ready to purchase any alternate product. They replied that they need to.check.from their technical team. sir I would.like.to.inform you that it has already been three weeks that I have send.the product twice but I have got no response and it has been two and a half months that I have ordered this handset. they are very casual.and are not even trying to.solve my problem. I have called them 100.times and.have mailed them several times but the response is.very weak. kindly look into this matter seriously. Lokesh Diwan [protected]@yahoo.com [protected]