Infibeam — Product has not been shipped so Cancel & refund full money

On Aug 20, 2014 7:42:22 PM, I have purchased LG G Pro 2 D838 (Black) (16GB) from your online store using debit card. The Purchase confirmation ID is 13525586 and Sub Order ID is 22725250. It is still showing "Your Order Has Been Approved For Processing" on your website's View Order Status. Till now while I am writing to you, it has not been shipped and at the time of billing your site was showing that it will be delivered within 25th of August. If you are not able to ship the product till today then how is it possible for you to deliver me within 25th of Aug??? i have called twice to your customer care help line but the representatives also don't know about the shipment of the product. I am not happy with this long waiting scenario & wanna refund my full amount to my bank account as I have already paid the full amount through my debit card. Please initiate a full refund of INR 32, 367/- to my bank account as early as possible.