[Resolved] Infibeam — refund not initiated by infibeam

waheed ahmad bhat

Address:	380015
Website:	Infabeam. Com

I ordered 30000mah callone power bank on 20th december but i canceled the order because they did not ship to my address or on pincode but the refund was not initiated by them and also didn't received by me. I have paid rupees 3425 for the order. Order id 20611955. I want my refund. Infibeam not so good customer support please improve your service to make easy for customers.

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Jan 27, 2018

Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Dec 26, 2017

Updated by waheed ahmad bhat I ordered 30000mah callone power bank on 23rd december but order canceled by me because they can't ship the product to me on my address. But the refund was not initiated by them in given time. I am extremely upset about infibeam service. Order id 20617773 and amount paid by me 1177 for the order. Please refund my money. Please sir refund. Please sir my pincode is un serviceable please.

Verified Support

Dec 27, 2017

Infibeam Customer Care's response Dear Customer,

Please accept our apologies for inconvenience caused.

As per our records order has been canceled. Please check with customer care of your bank for reversal of payment and your bank reference number is # 208261.

regards,
Infibeam.com

Dec 27, 2017

Updated by waheed ahmad bhat Dear sir I have ordered 30000mah Callone power bank two times on 27th December 2017 but I want cancel these orders and refund the money because my pincode is not serviceable and you can't ship the item to me. These are two orders with two order id's. No 1 order id is 20621943. And the 2nd order id is 20622140. Please cancel these orders and refund the money. I am extremely feeling sad because u can't ship item to me.

Dec 29, 2017

Updated by waheed ahmad bhat Sir infibeam company is cheating with me because they did not refund the money. they give a reference number to check with bank customer care but there are no records and data in bank. Bank says there have no money added to the account yet.

Dec 29, 2017

Updated by waheed ahmad bhat Didn't receive the refund yet I have also checked in bank

Dec 30, 2017

Updated by waheed ahmad bhat I have checked your reference number 208261 but there are no records in bank account. 3425 rupees did not add in my bank account yet.