Infibeam — Sending used and damaged products and poor customer service.

Address:	380015
Website:	www.infibeam.com

I ordered 4 international music cds. 3 being trilogy of led zeppelin (Led zeppelin 1, led zeppelin 2, led zeppelin 3) and coldplay - head full of dreams. Coldplay cd had it's case broken and the major part of the complaint lies with the led zeppelin trilogy, they've sent me used cds that each of the cds should contain one booklet each, but led zeppelin 1's booklet was in led zeppelin 3 and led zepplin 3's booklet is not there at all and all the cds had it's cover damaged to the core. I took the complaint to them for which they asked 24 hours as usual to cheat and asked for images which i sent in perfect angles, but they did nothing and i also updated the courier was intact and that the mistake is with them and they are again asking images from me and there is no response at all, they are cheating me to the core, this is the third or fourth time infibeam is cheating me, they've customer care is worst to the core.
It's been more than 2 weeks and still they give like the relevant department has been updated and reply yet to come as if the department is in another planet.
This guys are giving mental torture by giving the same reply and by not proceeding with my complaint and ignoring it and playing with my money.

None of the product they sent were perfect all had damages and even missing catalogue items, i'm constantly being cheated by infibeam and my money will be waste coz i ordered for new products for which they sent me an used one.
I need my replacement for those cds with brand new ones and also the refund for those products for making me a fool through customer service if not i want their license to sell music cds revoked.