Infibeam — Worst experience

Address:400060
Website:Infibeam.com

I ordered a power bank order number 29099133 when the product was delivered it was faulty. Even it's in the return policy time frame I was asked to contact the brand which I did and then brand told me to send the product and they will offer me replacement. But when I told infibeam to get the product picked up they are delaying unnecessarily. Everything is done from my side and they even cant pick up the product . I am being asked to send the product at my own cost I don't understand why should I pay for it is it my fault that product is defective
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    Infibeam Phone
    +91 79 6777 8777
    +1 425 279 3741 [USA]
    +91 79 4026 0260
    Infibeam Address
    9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
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