InFocus Complaints & Reviews

I'm really disappointed by the service of service centre. I have submitted my phone on 31/8/2016 and now 2 months are going to pass they didn't return it. I'm not understanding that how a "american company" will face a problem in providing the spare parts of their own newly launched phone. Please it's an humble request to the consumer care of infocus to look after my problem. I hope my phone will be in my hand as soon as possible.
Thank you

Hi,

I brought infous TV from Flipkart on Oct 15th the day first in words there was a small Mark on the LED display. we made 5 request with infous customer care, each request they will close with out resolving.
Till today our issue is not yet resolved we are struggling to get this done from the first day.

Finally, yesterday also we mad the request[protected] now today some one called me & said that we are closing the ticket.
But no one contacted us or no one came to us for the same.

If this time also you are not able to give me the solution definitely I will file a case in consumer court to get justice.

Contact number: [protected]
Request I'd : 1817201.

Regards
Neethu

I have purchased Infocus M330 on 20Sep 2015 online through Snapdeal. Suddenly my phone was dead on 25 Jul 2016 . I have submitted my phone to Infocus authorised service centre ACCEL FRONTLINE Mumbai for repair on 01Aug2016 vide their IVR Call no.[protected]. I was told by service centre that there is problem in mother board and we are sending to company. After 25 days as I was not having any information regarding whereabout my phone I contacted to the Customer Support Infocus for status of my phone they replied me we are awaiting for spares and expert teams are working to resolve the issue. Since then I am continue in touch with the Customer help of Infocus and 79 days passed but reply is same expert teams are working to resolve my issue but till date no result. Even I suggested them to replace the phone with another one as you are not having spares but no decsion on that and I am suffering since then without any phone and they are not bother about my mental agony. This is surprise to note that within a year they are not having spares for their own launched mobile. It seems that all unwanted brands are being dumpd by Infocus in Indian market. I feel their services are very poor in India.
I request to the concerned authority to resolve my issue at the earliest.
Regards

Dear sir,
I brought infocus m330 mobile headset, i am facing touch problem (this is under warranty) so i have submitted to same infocus authorized service center accel frontline ghaziabad-201010on dated 16/08/2016 time 01:46pm and complent id no. is infbtf[protected]dw.
Further i have called many time service centre and infocus customer care but only one answer received i.e. part not received the company/ part not available. approx 02 month above but my problem not solve.

Thanks
Jitendra shrivastava
Email: [protected]@gmail.com
[protected]

I have purchased infocus m350 (IMEI No:[protected]) from snapdeal.com on 11 jan-2016 after 7 months, in Sep 5th my phone switch off
i try so many times but no use then i submit my mobile on Sep 6th in service centre which is located in kukatpally, till now there is no response from company side. At the time of submitting they said only 10 days, after completed of 10 days they will increase one week but till now my phone repair is under process, nearly 40 days completed but there is no response. Again i cal on 14th Oct they said 25th Oct. I think china mobile companies is so beeter than infocus company. Is there any chance to complaint a case in consumer forum? please reply asap...

My Infocus M810 phone purchased in December 2015 was given for repair on 13 August 2016. It has been 2 months 2 days today 15 October 2016 and phone is still not repaired.

It looks very obvious that the phone cannot be repaired as parts are to arrive from Chennai and there looks to be no ETA for the same.

On calling Infocus customer support multiple times - repair assurance and extended repair date are the only things being provided in the name of service.

On talking to Infocus support again today I am provided with a new ETA of 25 October 2016.

WILL ANY OF THE INFOCUS COMPANY EMPLOYEE HIMSELF WAIT FOR ANY OF THE PRODUCTS TO BE REPAIRED IN AROUND 3 MONTHS AT HIS HOUSE

Worst service from any company in recent times.

Infocus if you have the slightest of Customer Service in mind, provide me a replacement.

Sir my complaint is against infocus mobile. my name is janardhan adepu. i have purchased a infocus m350 from snapdeal.com but after few month it has been stopped working properly. one day it switched off automatically. i have gone to service centre at ' sv communications, 1st flore, hyderabad at 1/10/2016 for servicing. my phone is in warranty period till now. its already 2 weeks over. whenever i contacted to service center they told me to call back after 1 week. being frustrated i send an email to infocus customer support india at [protected]@infocusindia.co.in. customer support called me and told to collect the phone on 3rd october 2016 from service center.. but when i contacted to service center they told that my phone infocus m350 is not repaired yet. then why infocus customer support lying? tell me how much time will needed for repairing?

if my problem is not solved with in one week, i will go through social media againist to infocus, then no one purches this type of company mobiles.

I submitted my phone on 9 th of sep due to hanging and battery issue but I never got my phone back and derive center is closed now and I wanted to make sure on illegal activity takes place using my phone so i am complaining to nearest police station to be on safer side also phone stolen complain from ur service center also registering complain to consumer cort and raising tih issue on various blogs and cyber crime team to investigate further on the stolen piece by the name of repairing...as said earlier to be on safer side i[censored]r business personal does any crimal activity using my phone.

Thank you
Narsimha murty
[protected]
Model..infocus M350

There are multiple problems with this phone infocus m2 3g. The phone often freezes while exiting from mx player and the only solution becomes is hard reset. There is an option of software update but there has not been any delivery of an update package by the company. Thus the phone is stuck at the factory software package. There is a high lag of operation even with 400+ mb free. The only solution i would recommend is for an update package.

I had given my Infocus M350 mobile for service on july 29 as there was some problem with the PCB, it was still under warranty period.
They had given 2 weeks time and had told they will call me back. after waiting for 1 month i call they back, then they tell me the manufacturing of this PCB is stopped and they will try to resolve with in a week. from then everytime i call them after a week they are just keeping on postponing to next week. now it is already more than 2 months and again they have postponed to next week. from past 5 days everyday i call them and ask them to connect me to their manager they keep telling i will get a call back with in 24 hours and not even once i got a call back.
They are not even ready to give me a replacement and they tell they dont have that policy.
They had told it will be ready on OCTOBER 4th now again they postponed to 10th oct.
They are not taking this seriously and i have waited long enough. If they are not able to repair it then i need a replacement.

CALL ID- INFBQV[protected]DW

Sir my complaint is against infocus mobile. my name is soumen ghosh. i have purchased a infocus m350 from snapdeal.com but after few month it has been stopped working properly. one day it switched off automatically. i have gone to service centre at ' accel frontline limited, 12 lower rowdon street, kolkata-700020' at 18/07/2016 for servicing. my phone is in warranty period till now. its already 2 and half months over. whenever i contacted to service center they told me to call back after 1 week. being frustrated i send an email to infocus customer support india at [protected]@infocusindia.co.in. customer support called me and told to collect the phone on 3rd october 2016 from service center.. but when i contacted to service center they told that my phone infocus m350 is not repaired yet. then why infocus customer support lying? tell me how much time will needed for repairing?

I had purchased Infocus Bingo 50 online in June 2016. Within 1 month I faced below mentioned problems.
1)No network in both the SIM cards
2)Screen getting blurred while watching videos
3)Screen is not rotating instead the option is on

I then went to Service centre at Borivali on 20th Aug, 2016, they took more than one month to fix the above issues and delivered the me the phone on 23rd Sep, 2016. On the same day the issue of mic arises. Again I went to Service Centre at Borivali on 27th Sep, 2016 and they again said that they have to order a part again. Still waiting for their call/message.

Also the earphones are not working. Very bad service from Infocus I am receiving.

My call iD no. is INFSBL[protected]. I want a new phone or refund of the same. Please look into this immediately.

Hi i am vinay from mumbai i purchased infocus m350 on 18 nov 2015 after 1 month facing hanging problem in 18AUG 2016 phone suddenly death then i go 19 aug 16 ghatkoper service center tecnician does not solve issue after 1 month he told me that mother board issue and spare parts coming from chennai till today 28 sep 16 again visit the service center he reply me parts not available my coplaint no is INFBSU[protected]DW Pls dont provide wrost customer service to customer chinese is better than u r mobiles just wrost service americans

Dear sir,

I had purchased one infocus m810 from snapdeal on 22-dec-2015. The phone is getting over heating and battery is drying in short period. I had face a complaint on june 2016, battery not getting charged and i had given that phone to your approved service center in kannur at sahar communication. They had taken one month to repair that phone. After that phone perfomance is so bad. At present i am facing the same issue, phone not getting charged

The details is as given below :

Invoice number : s902a3/15-16/13045

Invoice date : 22-dec-2015

Model : infocus m810 4g 16 gb gold

Item code : hb081517

Order no : [protected]

Sub order no. : [protected]

Imei no. : [protected]

Seller details : vrp telematics private limited-hyd-mandal.

Survey no-45, kandlakoya village (Near outer ring road bridge)

Medchal mandal

Hyderabad.

Buyer details : ashish mohan

Mundachali house

Temple road

Kannur

Kerala.

Pin 670014.

With regards

Ashish mohan


Ph. [protected].

Mera mobile warranty period me kharab ho gaya tha.jise maine service centre bheja..to motherboard kharaab nikla. Centre walo ne inficus delhi centre ko call kiya tha parts k liyeab last two months se motherboard deliver nai kr rahe h.rij new excuse..mentally harras krte h..wen i called them they said ..bas madam 10 days more...6 aug ko repair hone ko dia tha...aaj 27 sep h..plz do smthing..i want justice

The mobile phone is very slow, getting hanged again and again, back button is not working properly since day one. the speaker of phone was working some time suddenly use to stop some times but it fully stopped since yesterday.
I have purchased this phone on spapdeal in June 2016, within 4 month it has gone dead, I am completely unsatisfied with this product, want to returns/ replace this, I am ready to pay differential about for replacing this product with other product. or ready to accept the refund by deducting the money as per your policy.

I purchased infocus m260 4 months ago .
From past 2 weeks my phone is not being charged via the charger bundled with the phone, but getting charged from other charger ! I went to service center for replacement of charger under warranty period but they refused to change the charger . they said "charger's warranty period is only 3 months" . I cross checked the company's website and find out that the customer care guys were lying, it was clearly stated that the warranty of accessories is 6 month from the date of purchase.
The service center here is also in very bad condition, the place is being used as service center of multiple mobile companies like intex etc, under one roof.
I am very offended by this behavior Infocus Service Center .
-rovin kumar
+91

Dear sir/mam,
i have just purchasing a mobile of your company infocus M260 from feb 2016 and in sep means this month my mobile screen was was not working properly and when i have gone to your service centre microsoft office sanjay place agra they told me that they will not helping me even my phone is in warranty because i have lost my purchasing reciept . but my phone is in warrant and i know they can give me a free service but they cannot do.

so sir i want to tell you that do something for me otherwise i will doing negative advertisement of your company in my friends relatives, in facebook and also in whats app.

your respectively
shakti agarwal
mob. no. [protected]

ConI bought my handset { INFOCUS M350 } from snapdeal . and later motherboard was founded damaged . I submitted my set in Gurgaon service center on 4 August 2016 . Its being a month they didn't repaired my set . I used to call them repeatedly and they just made an excuse that part is not available . infocus has the terrible service . and they just fool people . I just want my set to be repaired as soon as possible infact within this month I want it . kindly stop fooling people and give a genuine information . I am regretting that I bought a mobile which has such ha horrible service . my CALL ID NO FOR MY HANDSET IS - INFBPH16000572DW

I was using Infocus M30 within 8 months the display is gone
and its been 4 months they have still not repaired my mobile
Moreover the service centre where I have given my mobile has change the location and not responding to my calls
I am worried about my data and Pics in my old mobile

Here is the mail trail
[protected][protected][protected][protected][protected][protected]
Hi,

Kindly let me know when I will get my mobile InfocusM530 back ?
It was submitted to accelfrontline, andheri, mumbai way back on 9th, May 2016.

Its been 5 months now?

Please stop the harassment ?

Kindly reply in detail what is the issue? I have my pics in the old mobile Have you lost my mobile ?
The Accel Frontline Office of Andheri is no longer there and they have not informed me where they are currently,
Moreover when I called on the contact details given on the closed shop they don't pickup.

I have attached the receipt for the reference.

Thanks,
Ganesh Shanbhag

[protected] Forwarded message[protected]
From: InFocus
Date: 22 July 2016 at 18:12
Subject: Re: Fwd: Info us [Case:18524]
To: g.[protected]@gmail.com

Dear Ganesh,
Greeting of the day !!

We have received your e-mail regarding your concern. We do understand your concern and sincerely apologize for inconvenience caused to you.
As per your concern, we would like to inform you that same has been forwarded to our concerned team on priority basis and our team will surely get back to you soon.
For any more technical assistance you can contact on our helpline number [protected].

Regards,
InFocus Customer Support

From: "Ganesh Shanbhag" [g.[protected]@gmail.com]
Date Sent: 07/22/2016 11:32:00 AM
To: "InFocus"
Subject: Re: Fwd: Info us [Case:18524]

Hi,

Please tell me will I get my mobile back or not? its almost close to 4 months by now and its still not repaired ?

I was calling the service center Accel Infotec, Andheri but they were not picking up, when I reached there it was closed and I got
to know that they have shifted to Vileparle.

This so irresponsible, without informing to the customers how come they shift, Moreover when I called on their vileparle's no its not
they are saying that they only deal with Lenovo mobiles and they dont know about Infocus.

Please return my mobile, and stop harassing me.

Call ID is INBFSK[protected]DW, have attached the copy of the receipt and the Address given on the closed Andheri shop
 for your reference.

Thanks,
Ganesh Shanbhag
Mobile: [protected]

On 21 June 2016 at 14:26, InFocus wrote:
Dear GaneshÂ,
Greeting of the day !!

We have received your e-mail regarding your concern. We sincerely apologize the inconvenience caused to you.
As per your concern, we would like to inform you that in mobile service support, it differs multi repair levels which vary the repair time. We always try our level best to return repair device as soon as possible.
If issue relates to software or basic spares, unit gets repaired in 48 hrs. If issue relates to mother board or other major part takes maximum time to repair device. We are trying best to deliver unit within short time cause to technical as well as courier involvement. Some times it might get delayed as exceptional on case to case basis.
We really apologize for delay and will update you once unit gets ready at center.
For any more technical assistance you can contact on our helpline number [protected].

Regards,
InFocus Customer Support

From: "Ganesh Shanbhag" [g.[protected]@gmail.com]
Date Sent: 06/21/2016 10:45:00 AM
To: "InFocus"
Subject: Re: Fwd: Info us [Case:18524]

Hi,

Some time means how much time, please give me the exact date.

It's very frustrating that Mobile is taking more than a month to get repaired, your service is really very sluggish.
Moreover I called to ur service center accel infotec yesterday onÂÂ[protected], no one is piking up the call?
I want the exact date when will I get my mobile back.

Thanks.
Ganesh shanbhag
[protected]

On 20-Jun-2016 6:48 pm, "InFocus" wrote:
Dear GaneshÂÂ,
Greeting of the day !!

We have received your e-mail regarding InFocus and regret for inconvenience caused to you.
As per your concern, we would like to inform you that your handset parts are under arrangement so would request you to wait for some time to get it repaired.
For any more technical assistance you can contact on helpline number[protected].

Regards,
InFocus Customer Support