InFocus — Case:25109 - Infocus M810 in repair since 13 August 2016

NARSING KOPPU

from Hyderabad, Telangana

Address:	500083
Website:	www.infocusindia.co.in/support.php

My Infocus M810 phone purchased in December 2015 was given for repair on 13 August 2016. It has been 2 months 2 days today 15 October 2016 and phone is still not repaired.

It looks very obvious that the phone cannot be repaired as parts are to arrive from Chennai and there looks to be no ETA for the same.

On calling Infocus customer support multiple times - repair assurance and extended repair date are the only things being provided in the name of service.

On talking to Infocus support again today I am provided with a new ETA of 25 October 2016.

WILL ANY OF THE INFOCUS COMPANY EMPLOYEE HIMSELF WAIT FOR ANY OF THE PRODUCTS TO BE REPAIRED IN AROUND 3 MONTHS AT HIS HOUSE

Worst service from any company in recent times.

Infocus if you have the slightest of Customer Service in mind, provide me a replacement.

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Comments

Monika Mokasana

from Surat, Gujarat

Hello my phone infocus M350 given to service centre at 2nd September still my phone is not repair when I call to customer care they said mem your cell will in deliver in 10 day every time when I call they give same answer still my phone is not repair so what should do for earlier phone repair plz help me

Ashay Khedkar

from Pune, Maharashtra

I bought a phone in in june 2015. One year it runs very fine but now a days( during last 5-6 days) it automatically leaves the mobile network many a time(almost all time). And then only after restarting it again rejoin the netwok. Many times it says sim card slot is empty while its not. Please help me in this problem.