InFocus — haldwani customer care pathetic services.

Address:	Nainital, Uttarakhand, 263139
Website:	Infocus Phones

I had purchased Infocus turbo-5 from one of your dealer, after 5 days i have faced issue regarding charging for the resolution I have visited at your CUSTOMER CARE center at halwani CC name is monu tellishoppe, Saras Market, Nainital Road Haldwani, as per cc there was some physical issue ie water damage and charged me Rs. 345/- for the same even there was no water/moisture in Charging jack, after two days repairing process I got my phone back but what i found that charging problem was remains the same, I again visited at same CCC they checked my USB cable and replaced and I found that issue resolved, my new phone opened and unnecessary repaired by CcC & unnecessary charged me. Some days before I have again visited with some issue CCC told me that there was some issue in mother board even its only year have completed to purchase this phone. I have no choice i agreed n left my phone at ccc for replacement of part. After 7 days i have call at CCC and asked my phone status there were lady told me that still part not received what they ordered, after 3 more days I have visited at CCC and what I heard that was shocking...Another lady informed to me that Sir aapka phone abi mere pass hi hai or aapke parts ka order hum nhi kar paaye hai qnki him logon se aapak bill kho gaya that. Enough.

Today I again visited at your same CCC at 10:55 keeping in mind your Cc timing that was 10:30am-7:00pm but at 10.55am there shutter was down I have tried mentioned number three times but that was not reachable. I don't know what ### services you guys are providing to your customer, after purchasing phone no one there to listen of customer problem. Why you guys providing center to these type of redeculous person who are actually not concerned about customers problem. I am using smart phone since a long time but this type of lethargic services I have never heard and nor used.

Totally bukwassss INFOCUS.