InFocus — Infocus mobile M330

Address:

Thane, Maharashtra, 401303

I have purchased Infocus M330 on 20Sep 2015 online through Snapdeal. Suddenly my phone was dead on 25 Jul 2016 . I have submitted my phone to Infocus authorised service centre ACCEL FRONTLINE Mumbai for repair on 01Aug2016 vide their IVR Call no.[protected]. I was told by service centre that there is problem in mother board and we are sending to company. After 25 days as I was not having any information regarding whereabout my phone I contacted to the Customer Support Infocus for status of my phone they replied me we are awaiting for spares and expert teams are working to resolve the issue. Since then I am continue in touch with the Customer help of Infocus and 79 days passed but reply is same expert teams are working to resolve my issue but till date no result. Even I suggested them to replace the phone with another one as you are not having spares but no decsion on that and I am suffering since then without any phone and they are not bother about my mental agony. This is surprise to note that within a year they are not having spares for their own launched mobile. It seems that all unwanted brands are being dumpd by Infocus in Indian market. I feel their services are very poor in India.
I request to the concerned authority to resolve my issue at the earliest.
Regards