InFocus — Infocus Mobiles

Address:	Mumbai City, Maharashtra, 400012
Website:	Infocus

I was using Infocus M30 within 8 months the display is gone
and its been 4 months they have still not repaired my mobile
Moreover the service centre where I have given my mobile has change the location and not responding to my calls
I am worried about my data and Pics in my old mobile

Here is the mail trail
[protected][protected][protected][protected][protected][protected]
Hi,

Kindly let me know when I will get my mobile InfocusM530 back ?
It was submitted to accelfrontline, andheri, mumbai way back on 9th, May 2016.

Its been 5 months now?

Please stop the harassment ?

Kindly reply in detail what is the issue? I have my pics in the old mobile Have you lost my mobile ?
The Accel Frontline Office of Andheri is no longer there and they have not informed me where they are currently,
Moreover when I called on the contact details given on the closed shop they don't pickup.

I have attached the receipt for the reference.

Thanks,
Ganesh Shanbhag

[protected] Forwarded message[protected]
From: InFocus
Date: 22 July 2016 at 18:12
Subject: Re: Fwd: Info us [Case:18524]
To: g.[protected]@gmail.com

Dear Ganesh,
Greeting of the day !!

We have received your e-mail regarding your concern. We do understand your concern and sincerely apologize for inconvenience caused to you.
As per your concern, we would like to inform you that same has been forwarded to our concerned team on priority basis and our team will surely get back to you soon.
For any more technical assistance you can contact on our helpline number [protected].

Regards,
InFocus Customer Support

From: "Ganesh Shanbhag" [g.[protected]@gmail.com]
Date Sent: 07/22/2016 11:32:00 AM
To: "InFocus"
Subject: Re: Fwd: Info us [Case:18524]

Hi,

Please tell me will I get my mobile back or not? its almost close to 4 months by now and its still not repaired ?

I was calling the service center Accel Infotec, Andheri but they were not picking up, when I reached there it was closed and I got
to know that they have shifted to Vileparle.

This so irresponsible, without informing to the customers how come they shift, Moreover when I called on their vileparle's no its not
they are saying that they only deal with Lenovo mobiles and they dont know about Infocus.

Please return my mobile, and stop harassing me.

Call ID is INBFSK[protected]DW, have attached the copy of the receipt and the Address given on the closed Andheri shop
 for your reference.

Thanks,
Ganesh Shanbhag
Mobile: [protected]

On 21 June 2016 at 14:26, InFocus wrote:
Dear GaneshÂ,
Greeting of the day !!

We have received your e-mail regarding your concern. We sincerely apologize the inconvenience caused to you.
As per your concern, we would like to inform you that in mobile service support, it differs multi repair levels which vary the repair time. We always try our level best to return repair device as soon as possible.
If issue relates to software or basic spares, unit gets repaired in 48 hrs. If issue relates to mother board or other major part takes maximum time to repair device. We are trying best to deliver unit within short time cause to technical as well as courier involvement. Some times it might get delayed as exceptional on case to case basis.
We really apologize for delay and will update you once unit gets ready at center.
For any more technical assistance you can contact on our helpline number [protected].

Regards,
InFocus Customer Support

From: "Ganesh Shanbhag" [g.[protected]@gmail.com]
Date Sent: 06/21/2016 10:45:00 AM
To: "InFocus"
Subject: Re: Fwd: Info us [Case:18524]

Hi,

Some time means how much time, please give me the exact date.

It's very frustrating that Mobile is taking more than a month to get repaired, your service is really very sluggish.
Moreover I called to ur service center accel infotec yesterday onÂÂ[protected], no one is piking up the call?
I want the exact date when will I get my mobile back.

Thanks.
Ganesh shanbhag
[protected]

On 20-Jun-2016 6:48 pm, "InFocus" wrote:
Dear GaneshÂÂ,
Greeting of the day !!

We have received your e-mail regarding InFocus and regret for inconvenience caused to you.
As per your concern, we would like to inform you that your handset parts are under arrangement so would request you to wait for some time to get it repaired.
For any more technical assistance you can contact on helpline number[protected].

Regards,
InFocus Customer Support