Infosys BPO — pf department poor service to ex-employees

Hi team,
I have sent my pf withdrawal form and required documents on 1st may 2017 to infosys banglore office pf department. When i am enquiring about the status of sending this form to pf office i was getting reply that pf office is closed due to annual reconcilation. This reply continued upto last week of september 2017. But after that i am not getting any reply for my emails. Nearly 5 months they were saying the same answer pf office closed due to anual recon. Also now while calling no one answering the call from pf department.
Kindly look into this issue and assist me.

Emp # 933531
Name anitha
Email [protected]@gmail.com