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Inkgrid — pedestal

I placed an order for a pedestal unit for INR 9, 000/- as cash on delivery. However, I received an email from someone called Ruchi at [protected]@inkgrid.com asking me to place a prepaid order. I made the payment via Razorpay gateway online on the 15th of August and I received an email confirmation stating that my order#281986 is confirmed. However, I have not received the product till date and I am unable to reach the Inkgrid support team. The phone number is switched off and no one has responded to my follow up email. Please help me get a refund ASAP as I am worried that I have been a victim of fraud.
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    Inkgrid Phone
    +91 99 9913 2132
    +91 70 4247 0104[New Product Inquiry]
    +91 11 4902 7732
    Inkgrid Address
    A11 Kirti Nagar, New Delhi, Delhi, India - 110015
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