[Resolved] Inox Leisure / Inoxmovies.com — Amount Deducted from Phonepe, Not refunded yet

[Resolved] Inox Leisure / Inoxmovies.com — Amount Deducted from Phonepe, Not refunded yet

D djagannadh1 from Surat, Gujarat Aug 19, 2022 Aug 19, 2022 This thread was updated on Aug 19, 2022

I tried to pay Rs. 708/- against 4 tickets on 15th Aug 2022, but the amount from my Phone Pay was deducted. It was told to me by the person at INOX, Chitralaya (Vizag) counter that I would receive my money within 2-3 hours. He gave me the INOX Whatsapp number so I could share the screenshot with him. When I called the INOX WhatsApp number later, I received a response that the amount would be credited within 48 hours. In the course of the call, the staff of INOX informed me that I would get a call back from the manager as well. However, I have not received a refund or a call back from INOX management. My experience with this response/service has been the most ridiculous I've ever encountered. Is this how you run your business, disrespecting your customers? How long will it take for my money to be refunded? Was this information helpful? No (0) Yes (0)
Aug 22, 2022 Complaint marked as Resolved issue resolved. INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 19, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail on the same concern, our team shall get in touch with you soon.

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Best regards,
INOX Support