Inox Leisure / Inoxmovies.com — Ashamed to complain about the whole journey 14/07/2022, 10 PM Shoe

Dipuh

Jul 15, 2022

Address:

Mantri Mall , Inox

1- Male security guard was about to check her bag and almost forced a lady who happens to be my connection. No female security guards at all and all male security guards doing all sorts of business. Felt very unsafe
2- I ordered popcorn and that was cold and all soggy, when asked at the counter he says it is " fresh" .
3- Still I accepted and took the tray in the hall and started watching movie, guess what in the tray my wife saw "2 cockroaches running"
4- Seats were torn from below or what idk, pathetic and poorly maintained cinema halls.

Overall, normal cinema halls are better if i get to compare. Worst experience and the manager when i spoke to him he only kept saying sorry sorry, instead of speaking to his team .
Manager name - Reuben David and Thyagrajan is the senior day shift manager at Inox Mantri Mall, Bangalore

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Comments

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jul 15, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support