Submit a Complaint
Claimed

INOX Leisure / INOXMovies.com Complaints & Reviews

3
Updated: Jan 12, 2026
Complaints 1215
Resolved
630
Unresolved
585
Good! INOX Leisure / INOXMovies.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that INOX Leisure / INOXMovies.com step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to INOX Leisure / INOXMovies.com

Having problems with INOX Leisure / INOXMovies.com?

File a complaint and get it resolved by INOX Leisure / INOXMovies.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
INOX Leisure / INOXMovies.com

INOX Leisure / INOXMovies.com reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
[email protected]
from New Delhi, Delhi
Nov 2, 2022
Report
Copy

Address: Waghodia, Vadodara

During the movie show of "Kantara" dated 26/10/2022 at INOX-Taksh, Waghodia, Vadodara, Gujarat, i bought popcorn with value of Rs 292 (Name of Vendor: Mr. Chandu Bokade). Payment was done with the help of debit card (Swipe) Total 2 deductions were being done for one popcorn, stating that one deduction will be credited back to my account (As it was not showing in the counter).

Payment Ref No:[protected]

I confirmed the same from HDFC bank also, they told that 2 time money has been deducted from my account towards INOX

But since that there is no credit being done in my account

Please do the needful
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
View replies
Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    [email protected]
    from New Delhi, Delhi
    Nov 1, 2022
    Report
    Copy

    Address: Ambuja mall ,Inox,raipur,chattisgarh

    Today i went to a Inox in raipur ambuja mall Inox to book 7 tickets of kantara of night show. I paid the sales men in cash and asked him to enter my number as I need Inox reward point but the your sales man denied doing that .he was like it is not possible as because guidelines are changed. As I know there is no change in the rules because day before yestrday i watched ramsetu and i used my phone number and received Inox points too . Did the rule change in 1 night ?
    Am seriously not happy about the service i received in particularly that Inox hence I request you to take necessary step and do the necessary and i need the complete info of that
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    View replies
    Hi! We would like to inform you that Raipur Ambuja is a managed property where loyalty programme is not applicable.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      Tirupathi kummari
      Oct 28, 2022
      Report
      Copy

      Address: Inox chitralaya vizag

      There are issues with the specified screen 4 in the Chitralaya theatre. Please fix them as soon as possible.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      View replies
      Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Praduman Khopkar
        Oct 27, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Cubic Mall, Chembur

        Hello, i am Praduman Hiraman Khopkar, I forgot my wallet in INOX, CUBIC Mall, Chembur. My seat was D12, Screen 2, 10.00pm show of Har Har Mahadev. Wallet is of Black color, having Debit card, credit card, adharcard, Pan Card and with some cash. If found please revert back
        Nov 27, 2022
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Oct 27, 2022
        INOX Leisure / INOXMovies.com Customer Care's response         Hi! Please address this concern to the Exact Cinema team as there is no INOX in Chembur Cubil mall
        View replies
        Hi! Please address this issue to the concern Cinema Team as there is no INOX in Chembur cubic mall.
        Reply
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Disha Trivedi
          Oct 25, 2022
          Resolved
          Report
          Copy
          Resolved

          Hi team.

          I came to watch movie ram setu in inox baroda taksh mall, I booked ticket online with f&b nd selected tub for 390 as today is Tuesday but when I received the ticket with details it came as normal tub popcorn,

          I requested staff over here that after applied compound this happend.but they were not ready to listen me, in my bill it was 340 one even I asked them to change it to 390 one tub no they simply decline the request.

          Please solve this asap.

          Being genuie nd loyal customer of Inox I never want to raise compalin but this was not done.

          Waiting for your favourable reply.

          Order ID 137246

          Regards.
          Disha
          Nov 26, 2022
          Complaint marked as Resolved 
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Verified Support
          Oct 26, 2022
          INOX Leisure / INOXMovies.com Customer Care's response           Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
          View replies
          my self visited at inorbit malad yesterday to see movie VED how 4.25 pm interval time my self visited stall to purchase popcorn but sorry to say they refuse gpay and asking for cash, no one have correct answer for the same my self argue with them but no answer for the same all staff behavir like they are owner of that shop.
          its effect INOX name in the market
          Reply
          my self going to lodge a complaint [protected] they informed me to lodge a complaint on line as well as approch Mr Siddhesh [protected] but sorry to say Mr Siddhesh not picking call.

          its shows that they dont case about customer, just like HUM KUCH BHI KAR SAKATE HAI KOI KUCH NAHI KAREGA.

          MY SELF SHARE HOLDER OF THIS COMPANY I WILL TAKE UP THIS MATTER NOW.
          Reply
          my self call from 10.15 am to 10.25 am only ringing
          Reply
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Aayush Bohara
            Oct 25, 2022
            Report
            Copy

            Inox, Prozone Mall, Aurangabad had stopped us from taking outside food in even after showing them the government notification. The management was uncooperative
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            View replies
            Dear Guest,

            In furtherance to your email, Presently there is no rule/ regulation/law, which mandates the Cinema Exhibitors to allow the patrons to carry the outside eatables and drinks into the cinema theatres. The restriction / prohibition on not allowing patrons to carry into the theatre premises outside eatables and drinks are imposed taking into consideration safety, security, health and hygiene of the patrons and the issue is currently sub-judice before the Hon’ble Supreme Court of India.

            We do make allowances for infants, elderly and guests who have a medical issue/special needs.

            We are hopeful that above, satisfactorily addresses your concern.

            Regards,
            Inox Support
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bee🐝
              Oct 23, 2022
              Report
              Copy

              Address: South city mall kolkata

              I visited Inox South city kolkata today for a movie today at 4.45pm. I ordered 3 coffee for 250 each. Around the same time. The cup was so flimsy the top part bends on holding. I badly burned my hand through no fault of my own. A Americano that cost rs 250 was served in a cup similar to the one we find on road side. Compensate for ruined movie. Intense pain and the mental harracement.
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              View replies
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rohan_2003
                Oct 23, 2022
                Resolved
                Report
                Copy
                Resolved

                I went to watch Kantara on 22/10/22 at INOX Forum Courtyard Mall, Kolkata, 700020. Show timing- 10:40PM. There I lost my earbuds (Oppo Enco Buds 2), they are black coloured and blue inside. My seat number was B11 in screen 1. Ticket ID- 4228986. I tried to call them but the number is invalid. Please find it and keep it, I will go tomorrow morning and take it 🙏🙏. My phone number- [protected]
                Oct 23, 2022
                Complaint marked as Resolved 
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 23, 2022
                INOX Leisure / INOXMovies.com Customer Care's response                 Hi, our team shall get in touch with you on this.
                View replies
                bro got your ear buds back??
                Reply
                Rohan_2003's [Complaint's author] reply, Feb 24, 2023
                Yes bro
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  gkathyay
                  from Bengaluru, Karnataka
                  Oct 21, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Cancellation of INOX Theater movie tickets

                  I Bought 5 tickets at Rs1832 on 21/10/2022 for a moview at 9:20 PM, and booked the tickets on the wrong day. Inox has option to cancel ticket if its their own site ..but does not allow to do so when its bookmyshow. There is no option for third party buyers to cancel on their website as well . I have lost that amount of money . Please help resolving this issue....
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  S
                  Sumeet katke
                  Oct 20, 2022
                  Report
                  Copy

                  During my show's (ID 159690) intermission, I ordered for two small salted popcorn. Even after listening and confirming the person at billing billed me for a large tube and said it serves the same quantity. When complained they handed me a samosa plate saying to split the popcorn in that and eat. Is this how you treat your costumer? Give them a paper plate n ask them to eat in that!?

                  Location: Inox, orchid mall, Gulbarga.
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  View replies
                  Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dhrishi Raj
                    Oct 19, 2022
                    Report
                    Copy

                    Address: Reliance Mall bhilwara

                    Me jab offline ticket lene aaya to ticket nahi dia bola agar popcorn aur cold drink lenge to ticket milga majboori me 28 rupees extra de kar online ticket Lena pada
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    View replies
                    Dear Guest,

                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    We request you to please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    Reply
                    Dhrishi Raj 's [Complaint's author] reply, Oct 25, 2022
                    Issue clear aapke satff ne accept kar liya he wo wrong they aur future me esa nahi hoga ye unhone promiss kia hai to me believe karta hu ki aapki taraf se ab essa nahi hoga ...
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sushil Caleb
                      Oct 19, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi, We tried to book F&B on Oct 19th 12.42 AM and redeemed the reward points. But we did not complete the order.

                      But all the reward points are gone, I can't find it. Technically it should back to my account.

                      Kindly do the needful
                      Nov 23, 2022
                      Complaint marked as Resolved 
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 19, 2022
                      INOX Leisure / INOXMovies.com Customer Care's response                       Dear Guest,

                      Greetings from INOX!

                      Please note that if reward points / vouchers get redeemed in unsuccessful / failed transaction then it will be auto - reversed within 24 to 48 hours.

                      Regards,
                      INOX Support
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ankitsoni775
                        from Mumbai, Maharashtra
                        Oct 17, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Bhopal

                        Ref no 3042915 today I have visit Inox movie to see the dr g movie but at the ticket counter the executive force me to buy the food even after so many times I refused. he is talking very rudely.
                        Dec 17, 2022
                        Complaint marked as Resolved 
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 18, 2022
                        INOX Leisure / INOXMovies.com Customer Care's response                         Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jitesh Chhaya
                          Oct 17, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Movie Ticket Cancel/Re-Schedule

                          I booked movie ticket on wrong date by mistake on bookmyshow for inox movie theatre Gandhinagar yesterday. I contact both Bookmyshow and inox movies but i couldn't get any help from them....
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          A
                          ashraf11a
                          from Navi Mumbai, Maharashtra
                          Oct 13, 2022
                          Report
                          Copy

                          Address: Neelyoge square near ghatkopar station Mumbai

                          Dear Inox partner,

                          I visited nelyoge four square Mall near ghatkopar station Inox theatre i visit in booking counter and ask the ticker price so he tell me Rs 90. there asking for 2 ticket value 300 but ticket value 180 rupees.. i ask why are you charging extra price.they said that pop-corn price include in ticket price. I only want ticket not pop-corn. They are said that you have to buy combo ticket if you are not take pop-corn then you are not allowed to buy a ticket.there is service is extremely poor. I'm very disappoint with it.you are staff is very bad behaviour.

                          I hear by requested to please resolve my issues as soon as possible.

                          Regards,
                          Ashraf
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          View replies
                          Dear Guest,

                          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                          We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                          Warm Regards,
                          INOX Support
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            O
                            optimus_gabriell
                            from Kolkata, West Bengal
                            Oct 9, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Night Vision Surveillance inside screening hall of INOX FORUM MALL

                            Address: INOX FORUM MALL, ELGIN ROAD, KOLKATA

                            Respected Sir/Madam,

                            My query is that whether there are night vision cameras inside movie screening halls of INOX Forum Mall, Elgin Road, Kolkata. Does every INOX venue in Kolkata have such surveillance ? Looking forward to a prompt and lucid reply from your side. Thank you....
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            S
                            Shiwangi Tripathi
                            Oct 8, 2022
                            Report
                            Copy

                            Address: Crown mall,Bbd ,lucknow

                            I went to Inox, in crown mall .I paid for my Beahmastra movie ticket but it was not showing in their screen .My money was deducted and then they asked me to rebook and assured me that my money will be refunded but it didn’t .It has been 20 days and the staff incharge, Arjun is not picking up my calls .Huge load of frauds .I want my amount back
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              [email protected]
                              from Raipur, Chhattisgarh
                              Oct 7, 2022
                              Report
                              Copy

                              Address: Raipur

                              Seats are stinking and giving us foul smell while we are watching the movie
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Ritikbhanushali
                                Oct 7, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                As I have seen in status that first day movie of hindutva movie is just ₹150 that why from me they take ₹335.4, I want my remaining amount
                                Nov 15, 2022
                                Complaint marked as Resolved 
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 08, 2022
                                INOX Leisure / INOXMovies.com Customer Care's response                                 Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Y
                                  YOGESH mourya
                                  from Jaipur, Rajasthan
                                  Oct 6, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Inox Elements mall , ajmer road, jaipur , Rajasthan

                                  INOX booking ref is 2846702. Vikram Vedha (Hindi) on 6th October 2022 03:30 PM, at Inox Elements -SCREEN 1. Seats: C:9, C:10, C:11, C:12.
                                  So, please refund my Rs 800 and time value + my vehicle parking 😑
                                  Nov 25, 2022
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 07, 2022
                                  INOX Leisure / INOXMovies.com Customer Care's response                                   Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    BookMyShow
                                    2.8
                                    (1543)
                                    Cinepolis India
                                    2.7
                                    (1312)
                                    Justickets
                                    3.8
                                    (565)