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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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630
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INOX Leisure / INOXMovies.com reviews & complaints page 14

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A
Anubhav097
Jul 27, 2022
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Address: INOX , district centre, Janakpuri, New Delhi

I booked my ticket for Shamshera with INOX booking reference no. 4209312 on 26th July at screen 04 of INOX, Janakpuri, District Centre, Delhi.
The seats are dirty as visible dusts were there.
Also, seats are stinky and seat covers are torn. Really a bad experience till ever.
Please look at the matter.
+2 photos
Aug 29, 2022
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2022
INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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    Dip45266w
    Jul 26, 2022
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    Address: Burdwan

    They were constantly gazing badly.and one employe indicated badly.we request to take a tion against them
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    View replies
    Dear Guest,

    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

    We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
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      A
      Amrita dixit
      Jul 26, 2022
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      Address: Aipl joy street gurgaon sector 66

      Today i went to inox aipl joy street to watch a movie there i asked from chef about lemon butter corn then he replied with misbehave and there are two more chef and both are laughing without reason so please fix it
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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      Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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        L
        Lovelysingh0526
        Jul 26, 2022
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        Resolved

        This side gurdyal singh i visit yesterday to your inox at shadi pur to watch movie at 6.55 Pm but i have to go in interval so personal reasons so your manager panjak
        ([protected]) blame me nd my personal details are share other persons
        Please give my a revart to fast otherwise i have fir on your inox to share my personal detail nd i have case on your theaters
        I hope u will be understand my request
        Thanku you
        Aug 26, 2022
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2022
        INOX Leisure / INOXMovies.com Customer Care's response         Dear Guest,

        We thank you for choosing INOX as your movie destination.

        We have received your mail and would like to inform you that we have sent this to the respective unit for further course of action. Please bear with us till then.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
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          S
          SumJ121
          Jul 24, 2022
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          Address: INOX bund garden, pune

          1. Movie volume - we have complained twice but the volume is not adjusted for the movie.
          2. Theatre cleanliness - the movie theatre is not cleaned. There is popcorn lying on the floor. There are mosquitoes in the theatre.
          3. Support staff - the staff is not at all co-operative. Nothing has been resolved.
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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          Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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            M
            Maulik Trada
            Jul 23, 2022
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            Address: VR mall , surat

            Washroom was not cleaned...
            At food court area no upi payment available...
            No wifi service for local use...
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            View replies
            Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
            Reply
            Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
            Reply
            Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
            Reply
            Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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              K
              kush naik
              Jul 19, 2022
              Resolved
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              Resolved

              Address: INOX Nexus Forum Neighborhood Mall

              I had ordered a popcorn and coke combo for 880 rupees at INOX: Nexus, whitefield Bangalore. While paying I used the upi payment but it didn’t work the first time, so I ended up paying full in cash. But the upi payment also went through.

              I spoke to the supervisor at the theatre refreshments counter and he said I would get refund as early as possible and it have been 3 weeks
              I have tried contacting him everyday but there is no response.

              I have attached the bill showing cash payment and my upi transaction which debited the same amount at the same time.
              Please help with the refund. Contact me at [protected] or [protected]@gmail.com
              +2 photos
              Aug 20, 2022
              Complaint marked as Resolved 
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Verified Support
              Jul 20, 2022
              INOX Leisure / INOXMovies.com Customer Care's response               Dear Guest,

              We have received your mail and would like to inform you that we have sent this to the respective unit for further course of action. Please bear with us till then.

              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
              View replies
              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                T
                Tusharfromearth
                from Dhanbad, Jharkhand
                Jul 17, 2022
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                Address: Dhanbad, big bazaar

                Taste of coke was pretty watery and not so good. Also it was less sweet. I could not drink it. Happened with me in Inox dhanbad - big bazaar at show of 12:40PM July 17 2022. Plz look into it and get it fixed for future.
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                View replies
                Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                  M
                  Msasi123
                  Jul 15, 2022
                  Resolved
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                  Resolved

                  Ticket cancel

                  Address: Vizag

                  Vizag cmr centerl inox movie ticket cancled...
                  +1 photos
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                  D
                  Dipuh
                  Jul 15, 2022
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                  Address: Mantri Mall , Inox

                  1- Male security guard was about to check her bag and almost forced a lady who happens to be my connection. No female security guards at all and all male security guards doing all sorts of business. Felt very unsafe
                  2- I ordered popcorn and that was cold and all soggy, when asked at the counter he says it is " fresh" .
                  3- Still I accepted and took the tray in the hall and started watching movie, guess what in the tray my wife saw "2 cockroaches running"
                  4- Seats were torn from below or what idk, pathetic and poorly maintained cinema halls.

                  Overall, normal cinema halls are better if i get to compare. Worst experience and the manager when i spoke to him he only kept saying sorry sorry, instead of speaking to his team .
                  Manager name - Reuben David and Thyagrajan is the senior day shift manager at Inox Mantri Mall, Bangalore
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  View replies
                  Dear Guest,

                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                  We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                  Warm Regards,
                  INOX Support
                  Reply
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                    S
                    Sparkyritz
                    from Barrackpore, West Bengal
                    Jul 11, 2022
                    Resolved
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                    Resolved

                    Address: Star mall inox, Madhyamgram

                    I remember my screen number and seat number precisely where I lost my key and wallet... When we were searching for them after the movie, the cleaning staff came to offer help and drove us away from the spot of search... Now the people are not co-operating and not showing the cctv footage... They are just saying us to submit our contact details and go... How can we go without the car key?? They should co-operate and show us the cctv footage atleast
                    Mar 16, 2023
                    Complaint marked as Resolved 
                    The company got me in contact with the manager there and I was able to get my car keys back... By searching it myself... The staffs were useless though but because of this company, they took me seriously and let me search the surroundings of my seat thoroughly... Thanks to this company...
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Jul 11, 2022
                    Updated by Sparkyritz                     We are still sitting in the waiting area but I think it is turning out of no help
                    Verified Support
                    Jul 11, 2022
                    INOX Leisure / INOXMovies.com Customer Care's response                     Hi! Please DM us your contact number, email ID and the multiplex details. We regret the inconvenience; our team would be in touch.
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                      E
                      Eniya S
                      Jul 11, 2022
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                      Resolved

                      Address: Coimbatore

                      I have booked for Yaani movie Tamil on 10/07/2022 3:15 PM(Seat number F5, F6, F7&F8), but my booking got canceled and there is no intimation and there is no refund yet.
                      When I reached theater i was very much disappointed and my time and travel expenses are completely waste.
                      When I reach booking counter only I came to know it was canceled.

                      Booking information:
                      Date:09/07/2022 at 9:36PM
                      Trn ref: Invoice number 005423
                      Batch numer: 000557
                      Amount:RS.675.

                      I need refund and travel expense back.
                      +1 photos
                      Aug 15, 2022
                      Complaint marked as Resolved 
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 11, 2022
                      INOX Leisure / INOXMovies.com Customer Care's response                       Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                        A
                        Arkaprabha SENGUPTA
                        Jul 10, 2022
                        Resolved
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                        Thor: love and thunder (hindi 3d) (u/a) inox metro 3:30 pm show. Inox metro jawaharlal nehru road kolkata. Horrible quality of 3d glass and give a head bursting headache. I intentionally tried to open the 3d glass and then i could see clear. During the fight scene colour and everything is unclear. Very disappointed.
                        +1 photos
                        Jul 11, 2022
                        Complaint marked as Resolved 
                        The manager has checked and quality has been assured .
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2022
                        INOX Leisure / INOXMovies.com Customer Care's response                         Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                          M
                          Maddie04
                          Jul 10, 2022
                          Resolved
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                          Resolved

                          Address: Inox Sunny Trade Center Jaipur

                          It was such a horrible experience. I visited Inox Sunny Trade Center, Jaipur on July 10, 2022. It was a 3D movie and everything was blurry. There were two huge grayish lines at the top and bottom of the screen which was extremely annoying. The speakers were not working properly and it seemed like we were watching the movie on a television from early 2000s.

                          As if this wasn’t enough, during the movie there were several droplets of water that fell on me from the AC.

                          All this while I paid for Royal Recliners. What is wrong with this place? Such an annoying experience.
                          Aug 14, 2022
                          Complaint marked as Resolved 
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 10, 2022
                          INOX Leisure / INOXMovies.com Customer Care's response                           Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                            V
                            varayush
                            from Jaipur, Rajasthan
                            Jul 10, 2022
                            Resolved
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                            Resolved

                            Address: INOX Amarapali Circle Jaipur

                            I recently watched Thor-Love and Thunder at INOX: Vaibhav Amarapali Circle Jaipur with my 5 friends.
                            Half of the seats were worn out and had a bad seating arrangement even the gaps between the seats were not as usual as it has to be.
                            It was the worst experience watching even after playing a very high cost for royal box seat.
                            Also the quality of large tub popcorn was not good And the cold drinks that was served tastes like it was expired .
                            Overall we didin't had the best experience as we expect from INOX
                            Kindly, address these concerns and take the necesssary steps.
                            PFA, the bill of ticket and food items.
                            +2 photos
                            Aug 16, 2022
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2022
                            INOX Leisure / INOXMovies.com Customer Care's response                             Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                              R
                              Reegan simon
                              Jul 9, 2022
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                              Address: Chittattukara house, peramangalam p o, thrissur

                              Everything shown was out of focus and was missing clarity. I guess it might be the issue in placing the projector properly. I had taken 3 tickets for the movie and none o[censored]s could enjoy the movie because of this issue. But the sound quality in the theatre was much appreciable.
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              View replies
                              Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
                              Reply
                              Reegan simon's [Complaint's author] reply, Jul 10, 2022
                              Mailed contact details to the above said mail ID. No response received yet
                              Reegan simon's [Complaint's author] reply, Jul 10, 2022
                              Unable to mail. ID shown above shows invalid
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                                K
                                Kaushal Chand
                                Jul 9, 2022
                                Resolved
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                                Resolved

                                Address: faridabad haryana

                                I have faced this at Inox at CROWN INTERIORS FARIDABAD .
                                an 9 July
                                the ticket booking person said it is compulsory to buy a popcorn and coke combo if you want to buy a ticket ...
                                So its not done ..
                                why is it compulsory
                                do you want me not to watch any movie at your cinema ...
                                +1 photos
                                Aug 14, 2022
                                Complaint marked as Resolved 
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Jul 09, 2022
                                Updated by Kaushal Chand                                 My contact details [protected]
                                Verified Support
                                Jul 10, 2022
                                INOX Leisure / INOXMovies.com Customer Care's response                                 Dear Guest, We regret the inconvenience; our team would be in touch.
                                View replies
                                Address - sector 21 Gandhinagar, inox cinema

                                Person selling tickets on counter deny to provide ticket without popcorn and coke combo due to this i told him about booking ticket online at that time he said it's best option.
                                So what kind of practice is this even after reaching cinema we have to buy ticket online by giving convience charge.
                                Inox management have to look into this matter. Or else next time i will contact consumer foram to look into this matter.

                                Yàaa it's clear warning. This not first time they are doing this type of practices.

                                Compulsion in buying popcorn and coke combo with 4 movie tickets - Comment #4070155 - Image #0
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                                  S
                                  Samarth Tiwari19
                                  from Kanpur, Uttar Pradesh
                                  Jul 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: Bada chauraha,Kanpur

                                  I visited inox on 7th July, and ordered inox club sandwich and samosa…The samosa was smelling badly!!
                                  Stale foods are being served!!
                                  +3 photos
                                  Jul 8, 2022
                                  Complaint marked as Resolved 
                                  The manager after getting the complaint called me and asked about the full incident!!He apologized! It was very nice talking with Mr.Rohit Dixit.
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 08, 2022
                                  INOX Leisure / INOXMovies.com Customer Care's response                                   Dear Guest,

                                  We thank you for choosing INOX as your movie destination.

                                  We have received your mail and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Jul 08, 2022
                                  Updated by Samarth Tiwari19                                   It was really very nice talking with Mr. Rohit Dixit..my consent was resolved!
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                                    S
                                    Samarth Tiwari19
                                    from Kanpur, Uttar Pradesh
                                    Jul 7, 2022
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                                    I visited inox on 7th July, and ordered inox club sandwich and samosa…The samosa was smelling badly!!
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                      M
                                      Meet Vaishnav
                                      from Bhopal, Madhya Pradesh
                                      Jul 6, 2022
                                      Resolved
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                                      Resolved

                                      Address: Capital mall bhopal

                                      I had visited inox after 3 yrs
                                      Amount of 220 had been debited but ticket not issued. Further I asked for cash payment but staff was not ready for the same. Movie had started and they were just arguing for their defence and telling that it was not their mistake.
                                      Moreover senior staff mr. Ram was not able to understand the issue. Inox bhopal had spoiled my family time and my mood for outing also. I don't know my amount debited from my card will get reverse or not. Staff is just rude and not supportive and senseless also
                                      Aug 13, 2022
                                      Complaint marked as Resolved 
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 06, 2022
                                      INOX Leisure / INOXMovies.com Customer Care's response                                       Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                        Recent comments

                                        I booked ticket on 14th dec25, at inox directly. if my refund not get today, I will take legal action.
                                        RA
                                        Rahul.Kushwaha

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