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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Jan 12, 2026
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INOX Leisure / INOXMovies.com reviews & complaints page 24

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O
Omsinghhhh
from Pune, Maharashtra
Mar 4, 2022
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Address: Inox amanora pune

Pathetic service by the manager abhay and virendra at amanora inox pune. 1 hr of late and giving lame excuses pathetic reasons .
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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    R
    Rammohan Tumu
    Feb 27, 2022
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    Address: Vizav

    Hi,

    I booked ticket at CMR mall maddhilapalam Inox for 9:10 am show on 27th Feb, it's now 9:30 am and movie has not been started and wasting time unnecessary with ads . request your team to publish exact time of screening so that it doesn't waste our time

    Regards
    Ram
    [protected]
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
    Reply
    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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      G
      Gokul Senthilnayagam
      Feb 26, 2022
      Resolved
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      Resolved

      May I know why you people are forcing people to buy combo of Rs. 450 if we book tickets in the offline by standing in queue. This is an absolute cheating from INOX Coimbatore. Never expected this from a reputed organisation. If you people do this for 60 rupee tickets that's understandable. Even for booking 190 rupee ticket forcing to buy a combo is not even good. Soon people will change from Inox if you continue to force people. This is an issue where INOX need to take care else people will make you realise of your decision.

      One of the regular Inox visiter will change my end right now avoiding Inox. It happens when I inquire for VAlimai ticket today I booked in online which saves me 210 than your combo. Need a valid rules stating that combo is compulsory if we stand in queue and book tickets
      Feb 27, 2022
      Complaint marked as Resolved 
      The higher authorities has spoken with me and assured that this will not be repeated. Closing this thread
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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      Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
      Reply
      I had the same issue!!
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        V
        vinod mhamane
        Feb 25, 2022
        Resolved
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        Resolved

        Address: Gondhale Nagar, Hadapsar, Pune- 411028

        Dear team,

        Please find the below message, yesterday I was at Inox Amanora but there has some problems so that time movie has cancelled and I got this message but still my amount has not credited iny account.

        Your transaction BO:5819381 for INR 210 has been cancelled. 5 INOX Rewards Points have been debited. Total INOX Rewards points: 7. T&C Apply

        Kindly do the needful.
        Mar 28, 2022
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Feb 25, 2022
        INOX Leisure / INOXMovies.com Customer Care's response         Dear Guest,

        We thank you for choosing INOX as your movie destination.

        We have received your concern and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
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          B
          Bhanu Prakash Manchuri
          Feb 25, 2022
          Resolved
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          Address: Forum mall, Whitefield, Bengaluru

          Where public entered into Inox with their own masks, but Whitefield Inox management were involved in illegal mask business, this kind of issues were Leeds to customer unhappy
          Mar 29, 2022
          Complaint marked as Resolved 
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Verified Support
          Feb 25, 2022
          INOX Leisure / INOXMovies.com Customer Care's response           Dear Guest,

          We thank you for choosing INOX as your movie destination.

          We have received your mail and we would like to inform you that as per State Govt. guidelines, for Karnataka cinemas:

          A. Only those with two doses of COVID 19 vaccination/fully vaccinated persons will be allowed entry.
          B. All persons will be checked at the entrance for fever using thermal scanner and hand sanitizer applied.
          C. All persons should compulsorily wear N-95 masks throughout and compulsory wearing of face mask at all times including during the show.
          D. No Food & Beverage shall be allowed inside the screening Auditorium.

          Please feel free to get in touch with us for any further assistance.
                              
          Your patronage of INOX is extremely important to us and we look forward to your visit.

          Warm Regards,
          INOX Support
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            A
            Avanindra Vikram Pratap Singh
            Feb 21, 2022
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            To whoever it may concern
            Me and my sister visited the inox in Greater Noida’s Omaxe mall to watch Uncharted. But few minutes into the movie the movie stopped because of some maintenance issue and did not resume even after 20 minutes. I have never experienced this in any of the cinema halls. I would have to like to have a refund of this movie or free tickets for some next movies
            Avanindra Vikram pratap Singh
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            View replies
            Dear Guest,

            At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

            We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. I assure you that we are committed to offering a world-class cinema experience. In that regard, your patronage of INOX is extremely important to us and we hope that you continue to visit us.

            Warm Regards,
            INOX Support
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              A
              Ashutosh Jagtap
              Feb 20, 2022
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              I came to watch pawankhind at royal heritage mall nibm road pune. The film started fine but after 30 minutes its starts fluctuating continuously and not able to understand the film even all the dialogues are also not cleared.

              Need seriously attention on this.

              Wastage of time and money
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              View replies
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
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                L
                LordOfAllWorld
                Feb 13, 2022
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                Address: Inox cinemas, magrath road, garuda mall

                These looters are now asking us to pay for N95 masks compulsorily and showing us a government notification, which clearly mentions other masks not recommended only it nowhere states that only N95 masks are allowed.

                They are charging 20₹ per mask at Inox Cinemas, Magrath Road, Garuda Mall.

                They are clearly looting the public, who are compelled to buy their products which they have conveniently added in their menu as addon products.

                This kind of looting in the name of N95 masks is nowhere mentioned anywhere in cinemas Of Bengaluru.
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                View replies
                Dear Guest,

                At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                Please note that as per the norms prescribed by the State Govt:

                A. Only patrons who have received two doses of COVID-19 vaccination will be allowed to enter.

                B. All patrons will be tested using a thermal scanner, and it is mandatory to sanitize your hands at entry.

                C. It is mandatory for all patrons to wear N-95 masks at all times, including during the show.

                D. No food & beverage shall be allowed inside the auditorium.

                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Support
                Reply
                They are just selling Fake N95 mask for 20rs already people shifting to OTT platform and if this loot continues then the end is near for cinema theaters.
                Reply
                INOX Leisure / INOXMovies.com Customer Care's response, Feb 21, 2022
                Verified Support
                Hi, the N-95 masks are made as per CE, FDA, and ISO standards, same its been updated on the cover of the mask also.
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                  R
                  Ruhez Prince
                  Feb 11, 2022
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                  Why are there cctvs inside a theatre?

                  Address: Inox, Korum mall Thane

                  Dear sir / madam, when i was watching movie there was continuous red
                  light beam light falling on my eyes and attracts my eye sight, the same that is of a cctv. is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the light was and do u have cameras installed inside the cinema hall...??? So please let me your views this things...
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                  I
                  Iamankhatana
                  from Gurugram, Haryana
                  Feb 4, 2022
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                  Address: Inox dreamz mall gurgaon

                  Worst experience with us error in mid of the show and they refuse to refund
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                  Dear Guest, Please mail us your detailed feedback & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                    P
                    panthadabharat
                    Jan 15, 2022
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                    Address: KAKINADA INOX PVT LIMITED SRMT MALL KAKINADA
                    Website: Inox

                    At the kakinada inox the tickets are Not sale at the counter. in the counter tickets are sale for the relatives and friends of the inox sraff only.And all the tickets tickets are Not sale at online.
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    View replies
                    Dear Guest,

                    At the outset let me apologize for the inconvenience faced. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    As you are aware that the movies enquired for are Big Releases and hence the demand is high. Despite our best efforts we were unable to accommodate your request and regret the same. Request you to book for other dates or show time. Appreciate your patience and assure you of better experience in future.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
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                      V
                      Veereshhh
                      Jan 11, 2022
                      Resolved
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                      Resolved

                      Address: Inox Garuda Yelahanka

                      Dear inox Team,

                      I always preferred watching movies in Inox for the best cinematic experience and this is the first time someone troubled us at Inox garuda yelahanka Bangalore. Ms.Bhavana at cash counter denied us to give the tickets if we are not buying snacks at ticketing counter and rudely told us to stand aside and made us pay for the food which is utter ridiculous and they denied on the face to give the ticket which was really shocking is this what the customer service that's provided by Inox the same has been complained to consumer form as well i hope you resolve the issue and refund our hard-earned money if possible.
                      Jan 29, 2022
                      Complaint marked as Resolved 
                      I was contacted by Inox Staff Mr.Anil and the issue was shared again. Mr.Anil was very convincing and assured that the same issue will not be repeated again.
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 11, 2022
                      INOX Leisure / INOXMovies.com Customer Care's response                       Dear Guest,

                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
                      View replies
                      Dear inox team,

                      Your mail id says it's invalid, kindly resolve the issue and refund my money at the earliest. My ctc number : [protected]
                      Reply
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                        D
                        devendra singh gehlot
                        Jan 3, 2022
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                        I ordered food from website and didn't got any confirmation and money got deducted... didn't got any food
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        View replies
                        Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
                        Reply
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                          M
                          Marisha. Bilimoria
                          from Mumbai, Maharashtra
                          Jan 2, 2022
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                          Address: Mumbai, Metro Cinema

                          I have visited the Insignia theatre at Metro on 02.01.2022 at 6.30pm for a movie. It was being shown in screen 7. My seat No was B-2, B-4. There was a rat running about the theatre in our row.
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          View replies
                          Dear Guest,

                          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                          We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                          Warm Regards,
                          INOX Support
                          Reply
                          Marisha. Bilimoria's [Complaint's author] reply, Jan 8, 2022
                          I’m still awaiting a resolution for this. If you bother to read the complaint I have already clearly mentioned the theatre as well as the date and time visited. The only communication I have received is a very informal SMS from an executive who could not even bother to type full words although I have to follow up for a response. In any case please ensure I receive response this time. For your reference my email id is [email protected] although I have already shared the same before.
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                            N
                            Narendra Nanda
                            Jan 2, 2022
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                            Address: Cuttack

                            The ionex cuttack odisha is misguiding people to book the the tickets online by reserving alternate seats. It is not for 1 or 2 days but for all dates. Which forbids to book online . please take necessary actions.
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                            We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
                            Reply
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                            We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
                            Reply
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                              B
                              Bhawansha haldania
                              Jan 2, 2022
                              Resolved
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                              Resolved

                              Address: CSM Mall Ajmer

                              I have booked the tickets on 2 jan 2021 in Proper cancellation policy and now they are not cancelling my ticket and not making my refund this is very cheap tactics
                              Booking I'd - TPA3DE4
                              Feb 2, 2022
                              Complaint marked as Resolved 
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 02, 2022
                              INOX Leisure / INOXMovies.com Customer Care's response                               Dear Guest,

                              We have received your mail and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

                              We apologize for the inconvenience caused to you.

                              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
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                                S
                                Shripad Shukre
                                Jan 1, 2022
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                                Address: [email protected]

                                Watching 1983 at Inox Kalyan Screen 1. The billing counter for food items was poorly serviced with arrogant staff. There is no system or directions for the queue. Delay of more than 3 minutes for a single person. Only one counter is active. After a span of five minutes of ruckus opened a counter for cash service. No bills provided and used irritating language.
                                Disgusting at the cost that you charge.
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                View replies
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Reply
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Reply
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                                  K
                                  Kartheek kagita
                                  from Vijayawada, Andhra Pradesh
                                  Jan 1, 2022
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                                  Address: Vijayawada

                                  I came to pushpa movie at inox chitaralaya mall, 4:20 pm show on 01/01/2022, But the show start time was delayed more than 11 minutes & Also first five minutes Government of Andhra Pradesh official advertisements regarding government schemes were no visuals, only audio has been played

                                  I was highly disappointed regarding show time as Time is most precious for everyone I kindly request you to please consider my complaint & Do the needful for further action

                                  Thanks & Regards
                                  Kartheek Kagita
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Reply
                                  Kartheek kagita's [Complaint's author] reply, Jan 6, 2022
                                  Disgusting. No valid explanation from Inox management even after 4 days.

                                  Shamefully comparing with others ( PVR etc ) saying that, they are also not on time.

                                  Please share me the response in written, what you told me verbally in telephonic conversation I need it in written. Please share it to my mail id [email protected]

                                  If inox management can’t share me, if Inox management can’t submit an apology in written, if there is no compensation for my strain & Lost, I will proceed legally .

                                  I am going to include some more witnesses while submitting complaint at consumer forum, As well as I will submit the same to I&PR department GoAP, A.P Digital Corporation

                                  I request you to please resolve it in great manner immediately

                                  Thanks & Regards
                                  Kartheek Kagita

                                  [email protected]
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                                    Susarla Srivani
                                    Jan 1, 2022
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                                    Address: Vizianagaram

                                    Ac is not switched on in the theatre its too suffocating in the hall
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Guest,

                                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                    We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Warm Regards,
                                    INOX Support
                                    Reply
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                                      Piyushjain96
                                      Jan 1, 2022
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                                      Address: Inox leisure LTD. Genesis mall Bhiwadi

                                      This is to bring to your notice to the above subject that I had booked 6 tickets of the movie 83 at Inox Bhiwadi. The show was scheduled on 31st December and the timing for the same was 1:30 PM. This is brought to your notice that out of 6 recliners I booked, only 3 of them were working and 2 were out of order and even one was broken. There was no maintenance of the same from the concerned theatre. Thus it is submitted that the refund for the tickets be issued to me as soon as possible. I am hereby attaching videos of the same.
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                      Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                      We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
                                      Reply
                                      Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                      We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
                                      Reply
                                      Dear Guest,

                                      We thank you for taking the time to write to us.

                                      As discussed we have made a note of your feedback and have initiated remedial measures to rectify the issue.

                                      We apologize for any inconvenience caused to you.

                                      Regards,
                                      INOX Support
                                      Reply
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