INOX Leisure / INOXMovies.com Complaints & Reviews

May I know why you people are forcing people to buy combo of Rs. 450 if we book tickets in the offline by standing in queue. This is an absolute cheating from INOX Coimbatore. Never expected this from a reputed organisation. If you people do this for 60 rupee tickets that's understandable. Even for booking 190 rupee ticket forcing to buy a combo is not even good. Soon people will change from Inox if you continue to force people. This is an issue where INOX need to take care else people will make you realise of your decision.

One of the regular Inox visiter will change my end right now avoiding Inox. It happens when I inquire for VAlimai ticket today I booked in online which saves me 210 than your combo. Need a valid rules stating that combo is compulsory if we stand in queue and book tickets

Feb 27, 2022

Complaint marked as Resolved

The higher authorities has spoken with me and assured that this will not be repeated. Closing this thread

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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S

Shlok Parmar

Apr 6, 2022

I had the same issue!!

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Address: Gondhale Nagar, Hadapsar, Pune- 411028

Dear team,

Please find the below message, yesterday I was at Inox Amanora but there has some problems so that time movie has cancelled and I got this message but still my amount has not credited iny account.

Your transaction BO:5819381 for INR 210 has been cancelled. 5 INOX Rewards Points have been debited. Total INOX Rewards points: 7. T&C Apply

Kindly do the needful.

Mar 28, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your concern and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Forum mall, Whitefield, Bengaluru

Where public entered into Inox with their own masks, but Whitefield Inox management were involved in illegal mask business, this kind of issues were Leeds to customer unhappy

Mar 29, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your mail and we would like to inform you that as per State Govt. guidelines, for Karnataka cinemas:

A. Only those with two doses of COVID 19 vaccination/fully vaccinated persons will be allowed entry.
B. All persons will be checked at the entrance for fever using thermal scanner and hand sanitizer applied.
C. All persons should compulsorily wear N-95 masks throughout and compulsory wearing of face mask at all times including during the show.
D. No Food & Beverage shall be allowed inside the screening Auditorium.

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Warm Regards,
INOX Support

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To whoever it may concern
Me and my sister visited the inox in Greater Noida’s Omaxe mall to watch Uncharted. But few minutes into the movie the movie stopped because of some maintenance issue and did not resume even after 20 minutes. I have never experienced this in any of the cinema halls. I would have to like to have a refund of this movie or free tickets for some next movies
Avanindra Vikram pratap Singh

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Feb 22, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. I assure you that we are committed to offering a world-class cinema experience. In that regard, your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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I came to watch pawankhind at royal heritage mall nibm road pune. The film started fine but after 30 minutes its starts fluctuating continuously and not able to understand the film even all the dialogues are also not cleared.

Need seriously attention on this.

Wastage of time and money

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Feb 20, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Inox cinemas, magrath road, garuda mall

These looters are now asking us to pay for N95 masks compulsorily and showing us a government notification, which clearly mentions other masks not recommended only it nowhere states that only N95 masks are allowed.

They are charging 20₹ per mask at Inox Cinemas, Magrath Road, Garuda Mall.

They are clearly looting the public, who are compelled to buy their products which they have conveniently added in their menu as addon products.

This kind of looting in the name of N95 masks is nowhere mentioned anywhere in cinemas Of Bengaluru.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Feb 13, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

Please note that as per the norms prescribed by the State Govt:

A. Only patrons who have received two doses of COVID-19 vaccination will be allowed to enter.

B. All patrons will be tested using a thermal scanner, and it is mandatory to sanitize your hands at entry.

C. It is mandatory for all patrons to wear N-95 masks at all times, including during the show.

D. No food & beverage shall be allowed inside the auditorium.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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A

Ashay Bhaurkar

Feb 21, 2022

They are just selling Fake N95 mask for 20rs already people shifting to OTT platform and if this loot continues then the end is near for cinema theaters.

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INOX Leisure / INOXMovies.com Customer Care's response, Feb 21, 2022

Verified Support

Hi, the N-95 masks are made as per CE, FDA, and ISO standards, same its been updated on the cover of the mask also.

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Address: Inox, Korum mall Thane

Dear sir / madam, when i was watching movie there was continuous red
light beam light falling on my eyes and attracts my eye sight, the same that is of a cctv. is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the light was and do u have cameras installed inside the cinema hall...??? So please let me your views this things...

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Address: Inox dreamz mall gurgaon

Worst experience with us error in mid of the show and they refuse to refund

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Feb 5, 2022

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Dear Guest, Please mail us your detailed feedback & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: KAKINADA INOX PVT LIMITED SRMT MALL KAKINADA

Website: Inox

At the kakinada inox the tickets are Not sale at the counter. in the counter tickets are sale for the relatives and friends of the inox sraff only.And all the tickets tickets are Not sale at online.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 16, 2022

Verified Support

Dear Guest,

At the outset let me apologize for the inconvenience faced. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

As you are aware that the movies enquired for are Big Releases and hence the demand is high. Despite our best efforts we were unable to accommodate your request and regret the same. Request you to book for other dates or show time. Appreciate your patience and assure you of better experience in future.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Inox Garuda Yelahanka

Dear inox Team,

I always preferred watching movies in Inox for the best cinematic experience and this is the first time someone troubled us at Inox garuda yelahanka Bangalore. Ms.Bhavana at cash counter denied us to give the tickets if we are not buying snacks at ticketing counter and rudely told us to stand aside and made us pay for the food which is utter ridiculous and they denied on the face to give the ticket which was really shocking is this what the customer service that's provided by Inox the same has been complained to consumer form as well i hope you resolve the issue and refund our hard-earned money if possible.

Jan 29, 2022

Complaint marked as Resolved

I was contacted by Inox Staff Mr.Anil and the issue was shared again. Mr.Anil was very convincing and assured that the same issue will not be repeated again.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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V

Veereshhh

Jan 13, 2022

Dear inox team,

Your mail id says it's invalid, kindly resolve the issue and refund my money at the earliest. My ctc number : [protected]

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I ordered food from website and didn't got any confirmation and money got deducted... didn't got any food

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 3, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Mumbai, Metro Cinema

I have visited the Insignia theatre at Metro on 02.01.2022 at 6.30pm for a movie. It was being shown in screen 7. My seat No was B-2, B-4. There was a rat running about the theatre in our row.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 3, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Marisha. Bilimoria's [Complaint's author] reply, Jan 8, 2022

I’m still awaiting a resolution for this. If you bother to read the complaint I have already clearly mentioned the theatre as well as the date and time visited. The only communication I have received is a very informal SMS from an executive who could not even bother to type full words although I have to follow up for a response. In any case please ensure I receive response this time. For your reference my email id is [email protected] although I have already shared the same before.

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Address: Cuttack

The ionex cuttack odisha is misguiding people to book the the tickets online by reserving alternate seats. It is not for 1 or 2 days but for all dates. Which forbids to book online . please take necessary actions.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: CSM Mall Ajmer

I have booked the tickets on 2 jan 2021 in Proper cancellation policy and now they are not cancelling my ticket and not making my refund this is very cheap tactics
Booking I'd - TPA3DE4

+1 photos

Feb 2, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We have received your mail and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

We apologize for the inconvenience caused to you.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: [email protected]

Watching 1983 at Inox Kalyan Screen 1. The billing counter for food items was poorly serviced with arrogant staff. There is no system or directions for the queue. Delay of more than 3 minutes for a single person. Only one counter is active. After a span of five minutes of ruckus opened a counter for cash service. No bills provided and used irritating language.
Disgusting at the cost that you charge.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Vijayawada

I came to pushpa movie at inox chitaralaya mall, 4:20 pm show on 01/01/2022, But the show start time was delayed more than 11 minutes & Also first five minutes Government of Andhra Pradesh official advertisements regarding government schemes were no visuals, only audio has been played

I was highly disappointed regarding show time as Time is most precious for everyone I kindly request you to please consider my complaint & Do the needful for further action

Thanks & Regards
Kartheek Kagita

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Kartheek kagita's [Complaint's author] reply, Jan 6, 2022

Disgusting. No valid explanation from Inox management even after 4 days.

Shamefully comparing with others ( PVR etc ) saying that, they are also not on time.

Please share me the response in written, what you told me verbally in telephonic conversation I need it in written. Please share it to my mail id [email protected]

If inox management can’t share me, if Inox management can’t submit an apology in written, if there is no compensation for my strain & Lost, I will proceed legally .

I am going to include some more witnesses while submitting complaint at consumer forum, As well as I will submit the same to I&PR department GoAP, A.P Digital Corporation

I request you to please resolve it in great manner immediately

Thanks & Regards
Kartheek Kagita

[email protected]

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Address: Vizianagaram

Ac is not switched on in the theatre its too suffocating in the hall

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Inox leisure LTD. Genesis mall Bhiwadi

This is to bring to your notice to the above subject that I had booked 6 tickets of the movie 83 at Inox Bhiwadi. The show was scheduled on 31st December and the timing for the same was 1:30 PM. This is brought to your notice that out of 6 recliners I booked, only 3 of them were working and 2 were out of order and even one was broken. There was no maintenance of the same from the concerned theatre. Thus it is submitted that the refund for the tickets be issued to me as soon as possible. I am hereby attaching videos of the same.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 1, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 1, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2022

Verified Support

Dear Guest,

We thank you for taking the time to write to us.

As discussed we have made a note of your feedback and have initiated remedial measures to rectify the issue.

We apologize for any inconvenience caused to you.

Regards,
INOX Support

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Address: Prerna apartment,secror-5, plot no-81/82, Sanpada

Did not found my earbuds which I told them it's under seat and told me to wait outside I waited but they did not respond me after that

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 28, 2021

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: INOX, DN Regalia, Kalinga Vihar, Patrapada, Bhubaneswar, Odisha 751019

I booked a movie with INOX, DN Regalia Mall, Bhubaneswar on 25th December 2021. The movie's name was SPiderman: No way Home; 6:40 PM show.
I booked for Royal seat thinking it to have the better sitting facility. However, the seating is the same for front and back.

I don't know why you have categorized seats when there is no difference in the comfort of the seat.
Again there were a lot of mosquitos and the experience was too bad. We did not at all enjoy the movie even though we booked for Royal seats (A9 and A11) and because of mosquitos bites.

This was too much of an inconvenience. This is not how INOX should run a movie hall. Your charge is high however fails to provide a good comfort level.

Feb 1, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

INOX Leisure / INOXMovies.com Complaints & Reviews

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INOX Leisure / INOXMovies.com reviews & complaints page 24

Compulsory combo in Coimbatore

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Refund of cancellation movie ticket

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Illegal Mask business

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Movie stopped due to maintenance

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Movie fluctuating continuously.

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N95 masks compulsory looting

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Why are there cctvs inside a theatre?

Error in mid of the show

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Tickets issue

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Mandatory buying Food

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About food order

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Rats in the Metro Theatre in Mumbai

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Booking tickets

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Cancellation/ refund

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Poorest cafeteria service during interval

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Delay in schedule

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Air condition not switched on

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Recliners not working

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Lost earbuds of ptron

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Seating and mosquitoes

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