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Updated: Dec 19, 2025
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INOX Leisure / INOXMovies.com reviews & complaints page 3

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O
Omi777
Nov 9, 2023
Nov 9, 2023
This thread was updated on Nov 9, 2023
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Address: Inox theatre, Dr world mall, near aai mata circle, surat

I went to Inox cinema in DR world mall, near aai mata circle, surat. At counter they forcefully imposed a chocolate which I didn't want to purchase but they said that I had no option. They said it comes with the ticket. I wanted to purchase 3 tickets. I have a general idea that ticket price lie around 110 rs and I was not wrong I checked on bookmyshow and the ticket price was 112 rs. But that counter girl said I have to pay 411 rupees. For 3 tickets it should be around 112 *3=336 on book my show. I had to buy the ticket any way because she was giving me wrong information. She forcefully imposed a chocolate to me which they would be doing with every customer. I asked around to other guys who worked there and they were not talking nicely to me because of the issue I raised. Please do something inox.
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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Dear Patron,

Greetings from PVRINOX!

Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience.

To assist you in this regard, we would request you to kindly share the below-required details with us, so that we can forward the same to the concerned department to resolve it on priority.

•Phone Number (used for the transaction)
•Email (used for the transaction)
•Booking's screenshot
•Transaction screenshot

We apologize for the inconvenience caused to you.

Please feel free to revert us.

Regards,
Kishor
Customer Support
PVRINOX
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    P
    PreethaHK
    from Bengaluru, Karnataka
    Oct 23, 2023
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    I regret to say this that INOX in jp nagar central mall is so bad in hygiene. We booked a 9 50 show for a movie LEO on 21st october 2023. We had a very bad experience as in the middle of show my friend got bit by a rat on his right index fingure.
    We also found cockroaches near drinking water. If this is not attended I make sure i take this to court. The whole experience was worst. My friend had to take TT and rabies injection.
    Take it seriously else the consciousness will be bad.
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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      A
      Aarav_Pandey
      Oct 17, 2023
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      No subtitles available for movies they showcase

      Address: Inox Varun beach, Vishakhapatnam

      This is regarding the inconveniences caused at Inox Varun beach, Vishakhapatnam, die to lack of subtitles for the movies they showcase. I bought a ticket for Jawan, and was surprised when there were no subtitles. I have booked a ticket for leo and the Booking shows no subtitles for the move. Please resolve the issue as soon as possible...
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      T
      the littles
      Oct 17, 2023
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      Address: C21 mall indore MP

      This is what we found after giving this much of money to INOX
      +1 videos
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        R
        ravishri2007
        from Sonipat, Haryana
        Oct 1, 2023
        Oct 1, 2023
        This thread was updated on Oct 1, 2023
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        Address: Inox seven seas mall

        I booked three seats for my family. One seat was completely damaged, I was not able to seat. Not expected this with Inox.
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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        Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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          V
          VIKRAM JAHEL
          Sep 11, 2023
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          Address: Inox cinema jodhpur

          My seat not clean and many popcorn in my seat my show is 9.45 morning and screen number is 1 Inox cinema jodhpur
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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            N
            Nabs12
            from Hyderabad, Telangana
            Sep 7, 2023
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            Address: GSM Mall, Inox, Hyderabad

            On 7 September 2023, out of screen 2 when I purchased popcorn via Gpay, the money was deducted from my side even showed the message of money deducted but that man named as Prasad he was in popcorn counter was behaved very rudely.. even with a lady he don't know how to talk.

            Please take strict action against him person name PRASAD
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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              V
              Vikky23
              Sep 3, 2023
              Sep 3, 2023
              This thread was updated on Sep 3, 2023
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              Address: Inox Umrao Mall Nishatganj Lucknow Uttar Pradesh India

              Dear Sir Last Sunday on 27th August 2023, I went to Inox umrao mall Lucknow ticket window with my family at 1:00 PM for buying ticket of gadar 2 for showtime of 3:55 PM. Seats were avilable but the receptionist was pressuring me to buy combo popcorn pack. The tickets were around 840 rs and combo was about 650 rs total 1490 rs. I denied to buy combo popcorn and told her to give only movie tickets but she denied and receptionist did not sell only tickets without that forceful combo pack. I have to return back from Inox without watching movie. This was total anarchy and chaos and unwanted collection of fare in name of combo. My democratic rights were denied at Inox window I am informing you and registering a complaint to you. Please take action against my harassment at Inox. I will we happy.

              Thanks
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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              Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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              Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                S
                Suriyaprabu
                from Salem, Tamil Nadu
                Aug 28, 2023
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                Address: INOX ,Reliance Mall , Salem

                Food Rate is too high... Offers only display but asking they said food is not available
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                  M
                  [email protected]
                  Aug 21, 2023
                  Aug 22, 2023
                  This thread was updated on Aug 22, 2023
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                  We went yesterday to watch movie at trilium mall asr... When we came at eating outlet then prizes were quite high and accordingly the quality of eating material was very poor. If you are charging that much high then please atleast provide the quality of eating material accordingly... Thank you
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                  Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                    S
                    ShameerG
                    from Bengaluru, Karnataka
                    Aug 15, 2023
                    Aug 15, 2023
                    This thread was updated on Aug 15, 2023
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                    Address: Inox RMZ Galleria Mall, Yelahanka Bengaluru 560064

                    Order placed for a coffee on 11AUG23 at INOX RMZ Galleria Mall.

                    Paid amount via PayTM but the order got cancelled from INOX end.

                    Amount of Rs 220 has been debited from my account and was supposed to be refunded with-in 24 hours but did happen even after 5 days now.

                    No response from INOX staff.

                    UPI#[protected]
                    Order#
                    [protected]
                    +1 photos
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                    Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                      S
                      SoniaShaw
                      from Kolkata, West Bengal
                      Aug 14, 2023
                      Aug 14, 2023
                      This thread was updated on Aug 14, 2023
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                      Address: Inox Swabhumi

                      Water is dropping from ceiling
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                      Dear Guest,

                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
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                        J
                        Jayprakash mahali
                        from Dhanbad, Jharkhand
                        Aug 13, 2023
                        Aug 13, 2023
                        This thread was updated on Aug 13, 2023
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                        Address: Prabhatam mall Dhanbad jharkhand

                        I went to movie for gadar 2 with my two friends on 12.8.2023 . The ticket price was Rs.380, total amount for three ticket was Rs. 1140 but the counter boy told me to paid Rs. 1240. After payment done I have not received any message from inox it effects my reward or points. During watching the movie I was not provided any food or cold drinks. After finish the movie I went counter and After long arguments counter boy returned Rs. 100. This is not the way to do like this with the movie lovers. We go to enjoy movie not for harassment by the inox employee, it was discussting, I need reward or points against Rs. 1140. Or if reward has been not provided by the inox please clarify on email [protected]@gmail.com.
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                          B
                          bu154
                          Aug 12, 2023
                          Aug 12, 2023
                          This thread was updated on Aug 12, 2023
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                          Though it was mentioned that movie is with English subtitles it wasn't played throughout the second half for the movie Jailer Tamil
                          Show timing:9am
                          Place: Inox Small tumkur

                          On top of it the manager was arrogant to say it is how it is, do whatever you want.
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                            P
                            Prakash131313
                            from Visakhapatnam, Andhra Pradesh
                            Jul 29, 2023
                            Jul 30, 2023
                            This thread was updated on Jul 30, 2023
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                            I had bought a ticket at INOX CMR Central Maddilapalem Vizag on 20th July 2023. Payment was successful but booking counter people were saying payment not done. I made this payment through Paytm payments bank. I contacted customer care at paytm there are like money was deducted please contact INOX for refund. Since then INOX staff was not at all responding properly about my refund.
                            +1 photos
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                            Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                              R
                              Rhucha Bhobe
                              Jul 28, 2023
                              Jul 29, 2023
                              This thread was updated on Jul 29, 2023
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                              Address: Inox, Panjim-Goa

                              Recently visited Inox to watch the new movie Rocky Aur Rani Ki Prem Kahani on Friday and had purchased popcorn for the unlimited refill Friday to Sunday offer but I was rejected the refill because my movie was over. As mentioned in the terms of the offer I can refill within four hours and I purchased the popcorn during interval so I should have gotten my refill. Really bad service, really bad experience, expected better service. Please reply back or I will share this on my public domain on Instagram with over 100k followers expecting better.
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                R
                                Rhucha Bhobe
                                Jul 28, 2023
                                Jul 29, 2023
                                This thread was updated on Jul 29, 2023
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                                Address: Panjim, Inox

                                Hello, this is Rhucha Bhobe from Goa. Recently visited Inox to watch the new movie Rocky Aur Rani ki Prem Kahani Movie and purchased the new Refill Offer Fri - Sun Offer Popcorn during the interval. Went to get refill after my movie got over but i was declined refill cause my movie was over. But it is mentioned no where in the terms that i cannot take refill after my movie is over. It is mention offer is valid for four hours and keeping in state that i purchased the popcorn during interval doesn't make it past 4 hours. Please give me a reply, i will not keep quiet and bring this to public's notice if not corrected. I am influencer on instagram with 100k+ followers. Please reply back. This is not the way to fool your customers. Expected better service. Disappointed.
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                  S
                                  swarupbangaru
                                  Jul 27, 2023
                                  Jul 29, 2023
                                  This thread was updated on Jul 29, 2023
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                                  Address: INOX Leisure Ltd Varun's Mall, RK Beach Rd, Visakhapatnam, Andhra Pradesh 530003
                                  Website: www.inoxmovies.com/?utm_source=worldplaces.me&utm_medium=organic

                                  Varun Inox Visakhapatnam charged me a 20 Rs parking fee, even though I had bought a ticket for the movie. When I parked, they argued with me to pay the parking fee, even though I showed them my movie ticket at the mall.

                                  date: 20 july, 2023,
                                  my name: swarup
                                  complaint on : INOX Mall
                                  +2 photos
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                  Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                  Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                    A
                                    Abhishek Singh Kirar
                                    Jul 24, 2023
                                    Jul 26, 2023
                                    This thread was updated on Jul 26, 2023
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                                    Address: Gwalior

                                    I book a movie tickets from paytm and amount got debited but did not receive ticket and refund is also not reflected in my account
                                    +1 photos
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                                    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                      Kanika Jhala
                                      Jul 22, 2023
                                      Jul 22, 2023
                                      This thread was updated on Jul 22, 2023
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                                      I m at bhilwara city centre Inox and clearly it's bad experience . I m continuously having smell in the theatre and completely unhygienic
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                      Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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