INOX Leisure / INOXMovies.com Complaints & Reviews

One year back i have booked 12 tickets i think but my money is debited but I am not received my tickets. Also i am contacting my bank they are said money is credited successfully to inox. After one year my money is not received my bank account. Inox executives are not correct answer my questions. See the attached proof of my account summary.

On 15th march 2020, we went to watch english medium in zadeshwer inox bharuch, show was in screen 1, seat no a23-a30, show timing was 2130hrs. We pre booked two family combo. Samosa in combo supplied was stale and smelling. It was so bad that even though we were sitting in dark we could smell the foul smell coming out from samosa
We immediately lodge our complent at food counter.
This type of service was not accepted at inox. It was a very horrible experience. Please ensure this type of incident is not repeated and proper action to be taken against the culprit.
Ensure quality is maintained as per the reputation of inox brand.

Dear sir/Mam,
I have go to watch Baghi3 movie in Inox theatre on 07march 2020 @3.55 PM show. but the staff of inox theatre Sapna Sangeeta Indore not allow food from outside for me little daughter, Is there any compulsion to take food from inside only ???

Is there any law ??
If yes then provide me details for the same

Request to please look at the matter.

I went to inox vaishali nagar, it was 9:45 to 12:45am show. I was enjoying my movie and at the end i found some sticky thing on my back. I touched it than i got to know it was chewing gum. It was too dark when i entered in the theater. It was very irresponsible behaviour by whole staff. There was only a few persons in the whole theater, this is so unhygienic. I told them about it and even don't know, whom person do the cleaning work.

I have been visiting inox for the past 2 years.. Yesterdayi booked for the movie oh my kaduvulae for 6.50pm. I went with my dad mom and my bro.. The checking guy insulted my dad by saying that he has drunk.. It’s usual on sundays that everyone used to drink.. He was calm but they didn’t allow us.. I wish action should be taken about this.. And i would take it to the next step if no actions were taken regarding this further...

I have booked online ticket for tanaji 3D movie on 21 Feb 2020 through my online payment from SBI, i have been debited Rs 212 for 2 seats seat no 14 & 17 but on reaching INox Raghuleela kandivali west the counter rep said there is no booking showing, then i have to take tickets on counter. Kindly refund my amount rs 212 for tickets which were not booked oNly but I have got debited...

I have booked ticket through paytm app and i have placed a popcorn too.

I have intimated the counter to give it in the seat.

I never got it till the end.

I have booked the ticket for my parents and they said in the food counter and been inside.

I want the refund for my food booked due to negligence towards senior citizens

I have attached the ticket details.

Pls cal me for any queries in [protected] & [protected]

Sir,

Today i watched ala vikuntapuram movie in inox gsm mall, madinaguda.in movie break time i requested food items in sales counter, he said 2 samosa 130, small pop corn 330. Even that one also i accepted and ordered. But he asking cash. While i am asking card swipe. He rejected order simply.

Finally he said if i pau cash, they will give snakes.

Its very bad experience. Please take necessary against of them

The oscar winning movie “joker” has been rereleased in india today, in every metro city it’s being shown in inox but not in siliguri!!! Why!! We are backdated or foolish ones because we live in a small town!!! Please do something so that we also can get the equal opportunity the metro cities’ residents are already enjoying, otherwise this discrimination is totally wrong.

Me shiv parihar and friend went to watch malang in inox cinemas in ti next mall, rnt marg, indore. We asked them to allow outside food the gate person said no. When asked to call their superiors he talked to me on phone n said we don’t allow outside food. And it is also written on the back of ticket. We are allowed to take as per new guideline i also mentioned this to him. To which he replied it is written on back of the ticket too. Please do resolve it. And also take strict action against this enterprise.

Hi,
I lost my one plus bullet 2 wireless earphone in inox brooke field mall, aecs layout bengaluru on 7th feb. It was night show (9:40 show), screen 3, seat no 10 and i contacted multiple times if i they are able to find it but i didn't get any updates

Please look into issue as it is very expensive (6k).
Please reply me to [protected]@gmail.com mail id.

I visited quest mall kolkata at 8th of february 2020 and i was charged extra for food that i did not order in the first place. Neither i was known about the fact of extra charge nor the food attendant informed me about it. Please take action at the earliest. This action is not expected for reputed companies like you. I expect a resolution at the earliest

Hello sir/madam
Resently i go to inox theatre in kolkata and i saw a night vision camera installed inside the auditorium because i have seen a red dot appearing and then went off.. It was at the top corner.. Is it true?? If is it true then kindly justify since people who visit has their own privacy or else a signboard should be displayed stating that you are monitored under night vision camera......

Recently when i visited inox at coimbatore, i was asked to compulsorily purchase f&b combo else you can't purchase tickets. When i asked why (Cos it wasn't usual as i've watched many a times) they said during weekends f&b combo can't be ignored. If you don't wanna buy the combo, you can only choose only seats in the down row. This was so cheap. You really need to change this attitude at your premises inox

I keep visiting this inox at gsm mall, chandanagar, hyderabad on a regular basis... And i want to report this unacceptable behaviour of the staff at inox fud court, the details of which are shared below:
This fud court never ever sell the popcorn which is priced at 220 rs... They always claim that they do not serve this size... And insist the customers that they buy popcorn of 300rs bucket.. Most of the times the 220 popcorn is not displayed in the electronic menu and when customers complained about the same, it started getting displayed (I dont know how they manage to control the menu display).
This has happened to me and many other customers more than 5 times in the recent past (Last 3-4 months)...
Yesterday night (16th jan’2020), this happened again with one of the floor managers named kishore and he argued that he will not serve rs.220 popcorn to any o[censored]s... After an argument for 20 mins he finally got those small packs from somewhere and started serving us...
This is the worst kind of experience we face quite often with this fudcourt at inox gsm mall...
I dont think u can treat customers like # coz u own the fudcourt... We come to movies for relaxing and this kind of incidents are leading to mental stress for all o[censored]s... If this continues, we may have to lodge a complaint in consumer forum and with police...
U cannot treat us/customers like we owe u something... Kishore will be reported to the authorities...
Looking for a fair resolution

I have booked my tickets on 19/01/2019 at 10:51 Am from [protected]@gmail.com but during I am going to watch the show got a information about one of relative who has cardiac arrest due to this I left the show and go to hospital.
I have mailed you at the same time but your team replied refund will not happen as I need to cancel the tickets prior to 3 hours ago.
I will really sad that INOX don't have humanity.
I request you to refund my money which is create a good faith & bond in our relation ship.
It's really sad that you guys don't have feelings with your valuable customer, we earn money throughout of our life but relationship can't.
I have booked the tickets in morning before 3 hours but due to my family member critical health don't able to come to inox, I have share this with you guys but you told me the rule and regulations...
Anyway I really serious about it and never use inox for watching movies...if you guys not feel the pain of your customer then it no means to carry forward this relationship.

Regards,
Anupam Sharma

I am complaining about metro inox theater marine line screen nimber 3 the place was so unhygienic their where cockroach roming their
The place was so very dirty beside my chair
The was so unpleasant to visit a place which is so unhygienic
I hope you will c to my complain
This is not place we spend money for
It was so dissatisfying 😞

Hi ganesh / inox support,

With refference to earlier communication "inox leisure / inoxmovies.com complaint status update [id: 2489559]"

I remember speaking to you 2 months back where you told me to get back to urself if i see any issues at inox vizag

Now i have waited for movie "sarileru neekuevaru" tickets to be released for 15/1/2020 for any inox vizag theatres.. It was realeased at 11 pm on 13/11/2020. Tried to book immediately for any show of 15/1/2020 though inox app, but tickets were displayed for first 4 rows only.. Was there ar varun inox, vizag ticket counter today (14/1/2010) at 8am and surprised to see that even they don't have tickets of back rows..

I asked at counter about what's the other channel of buying tickets in inox theatres.. Hope you guys are going for brokerage... Integrity at stake in inox vizag..

I m at inox liluah rd mall and the system that you give points but when we try to redeem ur man says system problem so i[censored] r unable to redeem it just dont harass us and its the second time so as far my knowledge says there is no problem just an act of neglegency and so far i was a very good and trusted customer of inox but from now onwards my view has changed.

I was charged for the beverages addon forcefully.
I was not informed for the addons on movie tickets. Later i asked for cancellation of beverages they refused to do so. I have not taken the delivery of the beverages. I would request you to provide me the refund of this transaction and take action for the same behavior of the company. Below is the attached photocopy of bill of beverages.