INOX Leisure / INOXMovies.com Complaints & Reviews

I had gone for a movie in inox yesterday night. Since the movie was of late night, we thought of buying mc donalds burger from the same location where inox is situated (In a mall). The guard in the theatre stopped us and told us that its illegal to take outside food items inside inox premises. I had called the manager for the query and explained him that government has allowed outside food items to be brought in theatre. The manager said that its in other state but nit in goa. The rule should made mandatory for all theatres all over india. Unimaginable prices of popcorns at inr 450 for medium and inr 650 for large whereas the cost is just inr 50 outside theatre.
Request you to tske strong action against inox porvorim (Mall de goa) for not letting atleast mall food to let in.

Good evening,
I'd visited inox, mysuru today located in mall of mysore to watch avane srimannarayan movie (Asn) at 02:15 pm booked via bookmyshow app (5 tickets, ticket no: tmahdqg).
During the interval i bought a regular pop corn and two coffee (120/- rupees each). However after buying the coffee, i realized that the coffee was only half filled in both the cups out of which 1/4 cup was only the froth.
I asked the vendor, however no satisfactory reply was rendered and she was not at all concerned.
Kindly look into this matter as it should not happen to anyone else like it happened with me.

This incident made me lose faith in the inox theatres.

Regards

When i asked for second class ticket (Rs 63.73) at theatre (Inox @ the marina mall, chennai) ticket counter, you know the reply from them was "we won't sell second class tickets at ticket counter, you need to book only in online". I checked online for the tickets and all the second class tickets was blocked online. Then i took first class ticket from ticket counter and stepped into the theatre, trust me the whole theatre is empty except 4-5 people!!

Then i went to the ticket counter immediately and asked the same to staff and the staff remains silent and said "sorry sir".

Do this inox people think no body will question us or you guys doing this cheap business with political support?

Why don't you sell second class tickets in ticket counter? Because you are loosing booking fare also?
Why you are blocking second class tickets wantedly? You have a mind like, if we block second class tickets automatically people will buy first class tickets?

Inox harassed us for more than 30 minutes with advertisements during interval.

Selling food & beverages for too much.. Do the government set the fixed price for them?

If theatres behaving like this, why should we come to theatres, instead we will subscribe to amazon prime/netflix/hot star only rs 999 each per annum we will have unlimited fun.

May be we might watch new releases one month later.. That will never mind us...

I lost my wallet in lepl inox patamata, within a minute i'm rushed back to hall my wallet is not there, just 50 people are occupied in hall, i don't have any doubt on the people those who are came to watch the movie, i suspected cleaning people are stolen my wallet, normal fellow think inox have a cameras they will catch easily, but only inside people know that they don't have cameras in hall and one more thing in my wallet 3000 cash was there, i complained to nearby police station and asked management about this they didn't care about this, im really pissed off with inox management

Hi,

We visited inox, panaji goa on the 1st jan2020, we were told we arent allowed trolley bags inside. The inox security (At the bag scan area) advised us to meet the gate security to deposit the bag there. To our surprise the gate security demanded a 100/- non refundable fee to keep that bag in their small cabin. It is such an unfortunate experience especially when it comes yo such a touristy place. The security and the staff were completely uncooperative and we (Gang of 10) returned without watching. Kindly resolve the issue and provide the basic necessity in any multiplex and stop looting the tourists.

Hi respected sir
I went to see movie good news on monday at parvatpatiya dr world s inox theater and in interval
I felt like harrassment of advertisements time aprox 30 min it's too much i can't enjoy movie and i loss all of entertained moment of movie please remove it policy bcoz i will never come to inox and i regular customer of cinema. At the night time it's harrassed of advertisements 30 min in interval it's
Rubbish i pay for entertainment not for add so plz change it

I'm seating in the inox raipur (Ambuja mall) and watching the show of 28 december 1.15pm show and the interval is longer then 20 minutes. I find this really annoying and irritating for me and all of the people who are seating here. Please stop doing this kind of things. We are here to watch movie not advertising. Please kindly solve this issue because it is not the first time that i have seen this kind of thing it has happened earlier as well but this time it was not tolerable for me and for others

Thankyou

I went to inox pink square mall at jaipur to buy two tickets and then they told me to buy combo meal along with that as this is compulsory. They said without that they won't allow me 2 tickets.
It's happened several times and even the manager don't resolve this and says it is according to rules and regulation of inox.
This is totally harassment on choice of consumer. How can you people force someone to buy a product along with the other one. This is so pathetic!

Heaters at trilium asr were not switched on which lead to such a cold atmosphere inside. And on being asked about it, the staff didnt gave a satisfactory answer and refused to switch it on. Since i had a 5 year baby along, i had to leave in between the picture. Such a bad experience at inox and it was not expected by you people. I want refund of my tickets.

I trisita sur from kolkata want to inform you thati have booked 3tickets of movie saanjbati few minutes ago ftom your app inox leisure by using net banking. The amount of rs 336 was deducted ftom my account but didnot got ticket confirmation message. Instead of that the app is showing me that no transactions were performed. This is really disappointing. I didnot except this from u guys. Thatswhy i want my refund of rs 336. My mobile number is [protected].

Sudden shutdown of electricity during the cinema and there was no one to look into this.
Worse management and even worse customer service. When asked the authority about the same, gave unrealistic answers. Not at all recommend to go this cinema.
Pathetic ambience and pungent/unpleasant smell all over the cinema hall in fame tapadia - screen 2, cidco, aurangabad, maharashtra 431001.
Mosquitoes everywhere.

I had watched a movie in inox, prozone mall coimbatore
Called thambi (Tamil with english subtitles) as mentioned in licence of movie.

When we ask the staff about that they didnt receive content for subtitles.
Its inox responsibility to get the content according to the licence.

Censor give the licence with sub titles because people like me can watch the movies

I had watched more than...

In cafeteria at inox vizianagaram... The personnel are not maintaining hygiene with out gloves with unhygienic hands they are serving us.. Very embarrassing experience. I asked him to wear the gloves but he is even reluctant to answer me also... Very arrogant and not fit for job. I solicit u adress the issue and an early reply to me [protected]@gmail.com... Mobile [protected].

Sravan kumar bysana

The local inox theatre in my city does not allow patrons to bring food and beverages into the hall this includes water bottles. Thus, forcing customers to buy water which has a massive price hike when compared to the price of bottled water outside the theatres. Though there are free water dispensers available the cleanliness and safety of it cannot be guaranteed, as it is just stored water and no water filter is attached....

I have been to inox, city center, siliguri
Sofa seats charged 230/- per seat for 4 seats a2345. On complaining about seats nothing was done infact the manager had a long argument with us. We adjusted in club seats b row. But instead of staff apologize they went for heated argument. And wasted the complete movie.
We as a family go to a movie hall for entertainment and fun..
The manager was so generous he went on arguing even after exiting hall - he chased us to go and check the seats.
I had a baby of 2 years but he was not letting us go as he was not ready to accept his fault and wasted our 20 minutes. At (1am) as movie got ended around 12:30...

This is a very good hospitality fantastic
Argue with client - spoil the movie - entertainment - just to satisfy your ego (Manager)..

Attended a movie in pink sqaure inox... We had our interval... I wasnt allowed to go out of the theatre otherwise they wont allow me to re enter. I wanted to step out to smoke a cig but they didnt allow me to re enter... Is this a school that we need permission to enter exit... What a # brand... Never coming to this theatre or any other inox then i called their call centre number... I was replied that the office is closed told me to call next day...

Hello sir,
Today i visit at inox jamnagar at crystal mall, to watch pagalpanti movie but the air conditioning system which is present is totally switch off so comfortableness is not so much as other inox cinema. I visited other inox cinema present at rajkot but it is maintained properly and air conditioner is working properly but here in jamnagar it is worst i do not come again.

The lift elevator at inox jalgaon is not maintained properly, it gets stuck on several occasions, moreover the staff is also not trained what to do in such situations creating problems for the guest wanting to go for watching the movie, we went for 10.15 pm show of hotel mumbai screen 4 on 29th november and we're stuck in the elevator, we had rescue ourselves, the escalators also don't work often.
Please take due cognisance of the same
Warm regards harshad

I booked the movie ticket of commando 3 on 29 nov 19 at 10.15 pm with ticket no. 641939. I selected the seats for front row and asked the amount for the seats to the ticket issuing person. So firstly he neglected to issue the ticket but after i forced he issued the ticket. As i made the payment of the amounted bill i asked the fare o[censored]pper seats. So the ticket issue person said u r not able to book so and reacted as we have asked him to book for free. The staff is not behaving properly with customer

I was thoroughly humiliated because of your employee mistake. I had booked the ticket for frozen-2 for 5.45 pm. But the lady at the ticket counter game me the ticket for 3.30 pm which i came to know only after entering the movie hall. I was thrown out of the hall by your employee because of the mistake done by your employee. Is this how you serve your customer. And to add there is no regret from your employees’ end. Do take some action because it’s just intolerable from such an esteemed company. And to add up i had reached counter at 3.45 pm and the ticket given by that lady is of 3.30.