INOX Leisure / INOXMovies.com Complaints & Reviews

I visited inox to watch a movie named "robert akbar walter (Raw)- hindi film, i witnessed this issue on saturday (13.04.19) in screen -2 seated in the number 9, 10.

The issue is, the 2nd half part of the film was played instead of the first half and this created a whole confusion and lost the essence of watching the movie. It was waste of time, and money. And they made a big mess by playing the film irregularly in parts.

We are in inox theatere belgaum for a kannada movie kavacha for which i have paid 112 for single ticket total of 224 rs after entering i want to have pillsbury cookie which is being sold for 10 rs but the attendee refuses to give me ot saying we can't give u oly cookie we need to purchase some more us... Whts the use of paying so high amount wen u can't satisfy our hunger totally ridiculous and unhuman

I booked 5 premium seats for lucifer at lido bangalore and when i asked for a blanket, i was told that he'll reduce the air conditioning and put to inconvenience the whole theatre rather than give me a blanket.

You don't cost the same price for all movies in all of your inox all the time. You do provide blankets in some places and don't in others. I hope the top management of this firm takes notice that customer satisfaction is only 66%. Buck up guys, people will travel far and get a show where their money is worth.

You can reach me on [protected]@gmail.com if you ever want to.

I went to dhanbad inox, and booked ticket from the counter they added the combo in my ticket without asking me or without notify me and happened so many times, sometimes i didn't received the combo which they included in my ticket price because i don't know combo is added. Today it happened again and when asked to remove the combo then she says if you didn't take the combo then you can't book the corner. What the hell. How much they are frauding the customers by fooling them and including the combo without knowing them.

I have booked a ticket of 12.15p. M. Show for raw on dtd. 06.04.2019 at inox bmc bhawani mall, bhubaneswar at 11.00 a. M. On the same day. However i was denied to enter inside the inox premises showing the reason for early entry. I was asked for the manager but he denied to come to attend the customer. This is very disappointing to receive such a behaviour from such a big company. It should have been mentioned some where dat u ll only be allowed before half an hour.

I went to watch kesari last sunday in inox vadodara. The film is having two songs which inox removed due to late night show. Those two songs were main songs of movie. I came to know that those songs were present in the movie while to cut down the length inox deleted two songs and some scenes. I am really disappointed by this.
Address: inox race course road, ellora park

I watched the tamil film airaa at 6:50 pm (30/03/2019) screened in inox cinemas, citi centre, rk salai, chennai - tamil nadu. There were 4 people seated in the seats - e 15, 16, 17 and 18 (Screen 4). They behaved in an extremely obscene manner and passed objectifying comments on women referring to the lead actress. For me with a family audience, it was extremely awkward and intruded my time in the hall. When i confronted them and called in the duty manager, they did not provide much help instead asked me to write a complaint mail. Expecting a revert on this mail from you. The miscreant vehicle number is tn 06 3288. Expecting a fair investigation on this as that would reduce such misbehaviour in public places.

Hi,
I have a complaint regarding inox forcing people to buy tickets for even a 3.5 year old child even though the child does not sit independtly on a seat.
3 years is age bar set for purchase of tickets which is too less, as at this age many kids prefer sitting with parents.
Ticket purchase should be based on independence of the child rather than age.
Priyanka shah...

As per pic attached herewith for reference as advertized for launched new packs in unavailable at the inox at citi center marigara siliguri.
Asked for the management with ref. To advertize, replied pack is not available ans also unaware for the new pack style shown to them online.
Costomer complaint details as attached as screenshot.

Awaited to hear good from inox team asap.

Regards

Pranjal gupta
[protected]

I booked 4 tickets via paytm booking id tmatjn6 for the show of kesari at inox cinema janak place delhi. During the whole duration of movie ac did not work which we complained about to the concerned person but he said there is some fault since morning. Then why the shows are being run despite of such inconvenience and being charged huge amount in the name of customer service.. Kindly refund the amount as we were not able to watch the movie. We have also registered the complaint at the theatre with ticket no.. Hope problem will be resolved soon.

Today i had a show in inox ghatkopar rcity mall at 8.25 for the movie badla in screen 4 seat a5 (Royal recliner). I was soo upset to know that the recliner seat werent working.. This is my 2nd experience with inox rcity where the seats arnt working.. Whats the use of spending so much on a ticket when you cant enjoy the experience.
I am so upset and would never watch a movie with inox again.

Dear sir,
I am writing this complain and i have made similar complains in past but there is no improvement or no one has taken my issue seriously at inox bharuch.
Today photograph movie released in india but as expected has not been released in bharuch inox. We have total 3 inox properties in bharuch at different locations. Atleast they have made an arrangement for 1 or 2 shows at any of their properties. Seems like manager here at bharuch has different ideas about our choice of movies. And we dont get to see many of such movies here in bharuch instead of that we have to travel to baroda or surat to watch movies. We have personally made requests many times to release movies here in bharuch but they are very ignorant about our requests. I don’t understand onething here when they can release south indian movies regional language here despite such law number of audience why can’t they arrange shows for movies like photograph. I am really disappointed with inox management here in bharuch.

I had booked 10 tickets for movie.. At the counter the lady komal parmar told me that it was compulsory to buy a combo of 100 rs along with tickets.. I had seen many movies there so i told her that how can you make it compulsory.. So she told me that she cannot do anything.. She is only an employee.. They r just following orders from company.. I was very late.. So i paid her.. After that i got to know that they r doing such practice since last 2 months.. My friend has talked to their manager also.. But the thing has not changed... When i met her after movie.. She totaly changed her statment that.. It was not compulsory.. So it was a big fraud... To sell their combos.. With cheating... I want to ask that is it your policy to cheat costumers like this...? It was very disappointing...

Inox rajkot (R world) forces customers to but rs 100 food combo compulsorily with each ticket of rs 95 for 9 am show of badla on 14/3/19. This is the 2nd time this has happened, first time was during a show of bumblebee in january 2019 where food combo was forced. Tickets given by staff named komal parmar who forced us to buy 5 food combos. She later refused to apologise and said she never said it was compulsory. This practice has been going on since 2 months since it also happened in the bumblebee show. A complaint was made in january to the manager during the bumblebee show still this is happening at rworld inox rajkot. When i went to raise a complaint 3 security guards on duty and komal parmar threatened me that they would raise a complaint against me. I have never faced such rude behaviour from staff at any place nor such open fraud. If such any thing keeps going on i will have no other choice than to go to consumer courts.

In the interval, me and two more person informed inox employee named 'sachin' to address below listed issues asap. He asked us to "adjust" &
Did not help with a correction at all!.. Until the movie got over. '

1. Whitish screen
2. Zero high definition for 3d
3. Subtitle-font was seen double
4. Scratchy 3d goggles

Worst cinematic experience : (

Was under the impression that inox is one of leading multiplex brand in our country until i visited neelyug ghatkopar. Was abruptly denied two wheeler parking while four wheeler parking were allowed. The reason i got was parking full (While the guards were allowing four wheeler) on top of that seats are so unclean and washroom sink leaking. Customer satisfaction is the core objective of every business/service in today's era, whereas inox branch at neelyug ghatkopar have other plans for customers.

Priyesh
[protected]@gmail.com

I had the notion till today morning that inox is a brand because of my past experience with inox, bund garden, pune during my eng. Days but little did i know inox is a cheap fraudster corporate unit which has even worse working staff and customer care for all you know,

Today morning i booked two tickets for captain marvel, inox pvs, meerut, 5:15 p. M. Show with booking no. T9are4x and pre booked meal also but when i arrived at the theatre approx. At 5 pm i asked for my meal and attendant told me they are busy so he noted my details and assured me that my food will be delivered to my seats in 10 mins and visiting twice and getting the same answer, i did not get my food and at 6:15 p. M. When i shouted at the canteen staff then some manager came, he also told me to wait but then i wanted my money back and after waiting for another 10 mins he delivered me with my money and my "" complimentary"" food. I refused to have that food and called you customer care service who assured me they will take action and i should wait and my movie got over and still no action.

P. S. - i have the recording of the customer executive and i am writing this mail only because of my satisfaction, and rest assured you will never have any business from my end and i know you people do not want my business and loyalty because you are fraud and i have very small quantum!!! You people not only ruined my movie but also my wife's evening as well.

You are fraud!!! Cheat!!! #!!!

Today, 6th march 2019, i went to inox in anand (Pin code 388001). One ticket was around ₹76, but the manager was asking to buy ₹250 combo, though we were not willing to take that combo but he was forcing me to buy that combo only. We asked to arrange the seat in 3rd row than also he was not giving the tickets. His gave his name as samir soni
Please do something about this person.

Location-inbox city center new town.
Movie - luka chupi.
Show time-8. P. M
Total show time 3hrs 08 mints including advertisement intervel etc. Actual run time according to duty manager mr. King sukh chakraborty was 2 hours 05 minuts. Excluding advertisement, intervel etc.
1st half is 1 hours and 5 minutes and 2nd half 1 hr. Actual movie started at around 8.25 and intervel at 9.05. That means they showed only 40 minuts in first half. And after interval movie started arround after 30 minuts and movie ended at10.30.
So mr. Kingsukh, duty manager got caught lying in 3 to 4 times and was very confused and scared when he cought red handed. Denied to hand over the copy of there show record sheet. When i asked about complain register, he said he don't have. He miss behaved with us including my wife and kept us waiting for 30 mi ute's with 2 small children.
Inbox have cut approximately 15 minuts.
They have not showed one song called. Ye kabar chapuado bazar me.

So basically they are cheating with public.
Please take strong action against them.
Thanks and regards
Rajeev goenka
[protected]

We just returned from inox r world rajkot after watching gujarati movie in screen 2 seat number d3-6. During interval, i have purchased two sandwiches and two pieces of samosa by paying ₹380/-. Quality of sandwiches (Two different types one charney and other corn) were very very poor and they were stale. Surprised to get such poor quality food at inox after paying exorbitant prices at monopoly place. Please take necessary actions and do needful. Expecting your satisfactory reply on my mail id [protected]@gmail.com.