INOX Leisure / INOXMovies.com Complaints & Reviews

We have booked a tickets which was 18+, my daughter was 17 yers they scan our tickets without checking her age and did not allowed us to enter for the movie and kept us 1 hour waiting outside, they did not refund the money, and no afford to do any favor for the customer who spend there money to enjoy the movie, there was manager his name samsung standing there helpless really bad staff next time we will not book inox theater to watch movie third class service

I booked a ticket for kalank yesterday, 23.04.2019 at 5:40pm in city centre, rajarhat, kolkata. So i wanted two recliner seats but the guy who booked the tickets asked us to pay for the food as well when we didn't want it in the first place. So we paid ₹1240. We were given a popcorn tub and 2 coke. We ate it and i am suffering from food poisoning now. I need some action to be taken.

Dear sir
I reached inox, jp nagar, bangalore at 12.40pm for a 12.50pm movie (Kannada, kavaludari) today.
There was only one ticket counter open and hence i could get the ticket only at 12.52 and reached the hall at 12.57 and missed first part of the movie.
Told the lady in the counter to call another person, she did try but nothing happened. All that the manager could do was apologise.
The whole experience of watching the movie was ruined.
Regards
Jayanthi
[protected]@gmail.com

I booked a movie ticket for avengers endgame at raghuleela mall vashi, navi mumbai (27th april 9:30am show) from your app. After making payment it redirected me again to payment page so i made the payment again as till that time i didn't receive any amount deduction msg but on making payment the amount got deducted from my account 2 times.

Kindly help me out in getting refund.

Dear,

Inox theater near by virugambakkam, chennai. Movie tickets and visuals it good. Yesterday i saw weeping woman movie in that inox theater 5th screen.in screen they mention like show ur vote mark and voter id to get free popcorn. I show that but staffs say like buy something and get that free.. I have already booked popcorn in online i show that ant get my popcorn i ask that free popcorn wat they are sayed like u want order here then only we will give like that.. Wat the hell is that i am paying and getting from u only right then how it's i don't understand u guys.. I[censored] r giving free means please inform the terms and condionts to in screen. I have fed up with u guys...

Dear,

Inox theater near by virugambakkam, chennai. Movie tickets and visuals it good. But please try to reduce the popcorn price. Ticket price is 150 but the porcorn price is 210, 350, 450, 630. Near by people's are not rich that much.. Monthly once we are watching with family but for 2 people it takes 1000rs. Our 5days salary. So plz request u to give low price. Not only pop corn all other foods too.

I visited inox to watch a movie named "robert akbar walter (Raw)- hindi film, i witnessed this issue on saturday (13.04.19) in screen -2 seated in the number 9, 10.

The issue is, the 2nd half part of the film was played instead of the first half and this created a whole confusion and lost the essence of watching the movie. It was waste of time, and money. And they made a big mess by playing the film irregularly in parts.

We are in inox theatere belgaum for a kannada movie kavacha for which i have paid 112 for single ticket total of 224 rs after entering i want to have pillsbury cookie which is being sold for 10 rs but the attendee refuses to give me ot saying we can't give u oly cookie we need to purchase some more us... Whts the use of paying so high amount wen u can't satisfy our hunger totally ridiculous and unhuman

I booked 5 premium seats for lucifer at lido bangalore and when i asked for a blanket, i was told that he'll reduce the air conditioning and put to inconvenience the whole theatre rather than give me a blanket.

You don't cost the same price for all movies in all of your inox all the time. You do provide blankets in some places and don't in others. I hope the top management of this firm takes notice that customer satisfaction is only 66%. Buck up guys, people will travel far and get a show where their money is worth.

You can reach me on [protected]@gmail.com if you ever want to.

I went to dhanbad inox, and booked ticket from the counter they added the combo in my ticket without asking me or without notify me and happened so many times, sometimes i didn't received the combo which they included in my ticket price because i don't know combo is added. Today it happened again and when asked to remove the combo then she says if you didn't take the combo then you can't book the corner. What the hell. How much they are frauding the customers by fooling them and including the combo without knowing them.

I have booked a ticket of 12.15p. M. Show for raw on dtd. 06.04.2019 at inox bmc bhawani mall, bhubaneswar at 11.00 a. M. On the same day. However i was denied to enter inside the inox premises showing the reason for early entry. I was asked for the manager but he denied to come to attend the customer. This is very disappointing to receive such a behaviour from such a big company. It should have been mentioned some where dat u ll only be allowed before half an hour.

I went to watch kesari last sunday in inox vadodara. The film is having two songs which inox removed due to late night show. Those two songs were main songs of movie. I came to know that those songs were present in the movie while to cut down the length inox deleted two songs and some scenes. I am really disappointed by this.
Address: inox race course road, ellora park

I watched the tamil film airaa at 6:50 pm (30/03/2019) screened in inox cinemas, citi centre, rk salai, chennai - tamil nadu. There were 4 people seated in the seats - e 15, 16, 17 and 18 (Screen 4). They behaved in an extremely obscene manner and passed objectifying comments on women referring to the lead actress. For me with a family audience, it was extremely awkward and intruded my time in the hall. When i confronted them and called in the duty manager, they did not provide much help instead asked me to write a complaint mail. Expecting a revert on this mail from you. The miscreant vehicle number is tn 06 3288. Expecting a fair investigation on this as that would reduce such misbehaviour in public places.

As per pic attached herewith for reference as advertized for launched new packs in unavailable at the inox at citi center marigara siliguri.
Asked for the management with ref. To advertize, replied pack is not available ans also unaware for the new pack style shown to them online.
Costomer complaint details as attached as screenshot.

Awaited to hear good from inox team asap.

Regards

Pranjal gupta
[protected]

I booked 4 tickets via paytm booking id tmatjn6 for the show of kesari at inox cinema janak place delhi. During the whole duration of movie ac did not work which we complained about to the concerned person but he said there is some fault since morning. Then why the shows are being run despite of such inconvenience and being charged huge amount in the name of customer service.. Kindly refund the amount as we were not able to watch the movie. We have also registered the complaint at the theatre with ticket no.. Hope problem will be resolved soon.

Today i had a show in inox ghatkopar rcity mall at 8.25 for the movie badla in screen 4 seat a5 (Royal recliner). I was soo upset to know that the recliner seat werent working.. This is my 2nd experience with inox rcity where the seats arnt working.. Whats the use of spending so much on a ticket when you cant enjoy the experience.
I am so upset and would never watch a movie with inox again.

Dear sir,
I am writing this complain and i have made similar complains in past but there is no improvement or no one has taken my issue seriously at inox bharuch.
Today photograph movie released in india but as expected has not been released in bharuch inox. We have total 3 inox properties in bharuch at different locations. Atleast they have made an arrangement for 1 or 2 shows at any of their properties. Seems like manager here at bharuch has different ideas about our choice of movies. And we dont get to see many of such movies here in bharuch instead of that we have to travel to baroda or surat to watch movies. We have personally made requests many times to release movies here in bharuch but they are very ignorant about our requests. I don’t understand onething here when they can release south indian movies regional language here despite such law number of audience why can’t they arrange shows for movies like photograph. I am really disappointed with inox management here in bharuch.

I had booked 10 tickets for movie.. At the counter the lady komal parmar told me that it was compulsory to buy a combo of 100 rs along with tickets.. I had seen many movies there so i told her that how can you make it compulsory.. So she told me that she cannot do anything.. She is only an employee.. They r just following orders from company.. I was very late.. So i paid her.. After that i got to know that they r doing such practice since last 2 months.. My friend has talked to their manager also.. But the thing has not changed... When i met her after movie.. She totaly changed her statment that.. It was not compulsory.. So it was a big fraud... To sell their combos.. With cheating... I want to ask that is it your policy to cheat costumers like this...? It was very disappointing...

Inox rajkot (R world) forces customers to but rs 100 food combo compulsorily with each ticket of rs 95 for 9 am show of badla on 14/3/19. This is the 2nd time this has happened, first time was during a show of bumblebee in january 2019 where food combo was forced. Tickets given by staff named komal parmar who forced us to buy 5 food combos. She later refused to apologise and said she never said it was compulsory. This practice has been going on since 2 months since it also happened in the bumblebee show. A complaint was made in january to the manager during the bumblebee show still this is happening at rworld inox rajkot. When i went to raise a complaint 3 security guards on duty and komal parmar threatened me that they would raise a complaint against me. I have never faced such rude behaviour from staff at any place nor such open fraud. If such any thing keeps going on i will have no other choice than to go to consumer courts.

In the interval, me and two more person informed inox employee named 'sachin' to address below listed issues asap. He asked us to "adjust" &
Did not help with a correction at all!.. Until the movie got over. '

1. Whitish screen
2. Zero high definition for 3d
3. Subtitle-font was seen double
4. Scratchy 3d goggles

Worst cinematic experience : (