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INOX Leisure / INOXMovies.com Complaints & Reviews

3

Updated: Apr 2, 2026

Complaints 1216

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630

Unresolved

586

Good! INOX Leisure / INOXMovies.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that INOX Leisure / INOXMovies.com step up their efforts to fully resolve all complaints 👍

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INOX Leisure / INOXMovies.com reviews & complaints page 4

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Inox Sunny Trade Centre of Jaipur, Rajasthan has broken seats
Especially At screen 2, E row has its 09 seat broken

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 5, 2023

Verified Support

Dear Mr. Pandey,

Greetings from PVRINOX!

Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience.

In order to assist you in this regard, we would request you to kindly share the below-mentioned details with us, so that we can check and assist you in a better way.

1. Booking Snapshot
2. Mobile Number
3. Email Id

Please feel free to revert.

Regards,
PVRINOX

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I have friend who is hearing dis paired, i took her for a film animal as it says with subtitles, but in reality there were no subtitles, thus its waste of her time and money, inox movies must imidiatley start showing subtitles for all the films considering these audiences

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Address: Burdwan Arcade

I went to see movie in Burdwan Inox, Arcade. The staff in the ticket counter told that it was compulsory to buy popcorn with each ticket in the ticket counter, I told him to show terms and conditions of Inox where it was written that popcorn was compulsory but he didn't instead he said that Inox has Instructed them to do so. So I was forced to buy two popcorns otherwise he was not proceeding with the tickets.I really want Inox to look into the matter .

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Nov 28, 2023

Verified Support

Dear Guest,

Greetings from PVRINOX!

Thank you for highlighting your concern with us. We sincerely apologize for the inconvenience caused to you.

In order to assist you in this regard, we would request you to kindly share the below detail on [protected]@inoxmovies.com, so that we can check and assist you in a better way.

1) Email Id
2) Mobile Number
3) Booking Snapshot

Please feel free to revert us.

Regards,
PVRINOX

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Hello Sir / Madam

As I need inox leisure located in Vishal D mall Madurai to provide budget Tickets rs60 for the shows.

They didn't provide that that hurts us.
I request you to take action to open budget Tickets for the shows that very helpful for our financial basis.
Thank you

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Address: Lucknow Inox riverside mall, my mobile no 8707488637

My seat no was I 15 - I 18

All seats were in bad shape, dirty, and broken,

Ticket cost was 350 per pex approx
I bought 4 tickets

I have made video clips as well

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We went to watch Tiger 3 in Imax, R city mall in Mumbai. They played advertisement for 45 mins during the interval. How can they force us to watch advertisement even after paying 550 for each ticket?

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Address: Inox Galleria mall

This is an extremely rude man in the theatre from the staff who is snatching phones from kids and not allowing them to enjoy the eras movie like true Taylor Swift fans . No standing ., no going near the screen he is rude and shouting at people majority of whom are young girls . This is not interfering with any of the other movie watchers and he is making so much of trouble with this.

Inox should just not screen such movies if these kids of restrictions are there .

This man's behaviour is unacceptable and absolutely horrible

Sad that INOX denies to give the same experience that every one else is having for this movie - sad experience for all Taylor Swift fans

Horrible staff absolutely disrespectful and did not wgt the brief for this movie at all

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Address: Inox theatre, Dr world mall, near aai mata circle, surat

I went to Inox cinema in DR world mall, near aai mata circle, surat. At counter they forcefully imposed a chocolate which I didn't want to purchase but they said that I had no option. They said it comes with the ticket. I wanted to purchase 3 tickets. I have a general idea that ticket price lie around 110 rs and I was not wrong I checked on bookmyshow and the ticket price was 112 rs. But that counter girl said I have to pay 411 rupees. For 3 tickets it should be around 112 *3=336 on book my show. I had to buy the ticket any way because she was giving me wrong information. She forcefully imposed a chocolate to me which they would be doing with every customer. I asked around to other guys who worked there and they were not talking nicely to me because of the issue I raised. Please do something inox.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Nov 9, 2023

Verified Support

Dear Patron,

Greetings from PVRINOX!

Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience.

To assist you in this regard, we would request you to kindly share the below-required details with us, so that we can forward the same to the concerned department to resolve it on priority.

•Phone Number (used for the transaction)
•Email (used for the transaction)
•Booking's screenshot
•Transaction screenshot

We apologize for the inconvenience caused to you.

Please feel free to revert us.

Regards,
Kishor
Customer Support
PVRINOX

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I regret to say this that INOX in jp nagar central mall is so bad in hygiene. We booked a 9 50 show for a movie LEO on 21st october 2023. We had a very bad experience as in the middle of show my friend got bit by a rat on his right index fingure.
We also found cockroaches near drinking water. If this is not attended I make sure i take this to court. The whole experience was worst. My friend had to take TT and rabies injection.
Take it seriously else the consciousness will be bad.

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Address: C21 mall indore MP

This is what we found after giving this much of money to INOX

+1 videos

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Address: Inox seven seas mall

I booked three seats for my family. One seat was completely damaged, I was not able to seat. Not expected this with Inox.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Oct 1, 2023

Verified Support

Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Inox cinema jodhpur

My seat not clean and many popcorn in my seat my show is 9.45 morning and screen number is 1 Inox cinema jodhpur

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Address: GSM Mall, Inox, Hyderabad

On 7 September 2023, out of screen 2 when I purchased popcorn via Gpay, the money was deducted from my side even showed the message of money deducted but that man named as Prasad he was in popcorn counter was behaved very rudely.. even with a lady he don't know how to talk.

Please take strict action against him person name PRASAD

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Address: Inox Umrao Mall Nishatganj Lucknow Uttar Pradesh India

Dear Sir Last Sunday on 27th August 2023, I went to Inox umrao mall Lucknow ticket window with my family at 1:00 PM for buying ticket of gadar 2 for showtime of 3:55 PM. Seats were avilable but the receptionist was pressuring me to buy combo popcorn pack. The tickets were around 840 rs and combo was about 650 rs total 1490 rs. I denied to buy combo popcorn and told her to give only movie tickets but she denied and receptionist did not sell only tickets without that forceful combo pack. I have to return back from Inox without watching movie. This was total anarchy and chaos and unwanted collection of fare in name of combo. My democratic rights were denied at Inox window I am informing you and registering a complaint to you. Please take action against my harassment at Inox. I will we happy.

Thanks

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 3, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 3, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: INOX ,Reliance Mall , Salem

Food Rate is too high... Offers only display but asking they said food is not available

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We went yesterday to watch movie at trilium mall asr... When we came at eating outlet then prizes were quite high and accordingly the quality of eating material was very poor. If you are charging that much high then please atleast provide the quality of eating material accordingly... Thank you

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 22, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Inox RMZ Galleria Mall, Yelahanka Bengaluru 560064

Order placed for a coffee on 11AUG23 at INOX RMZ Galleria Mall.

Paid amount via PayTM but the order got cancelled from INOX end.

Amount of Rs 220 has been debited from my account and was supposed to be refunded with-in 24 hours but did happen even after 5 days now.

No response from INOX staff.

UPI#[protected]
Order#
[protected]

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 15, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Inox Swabhumi

Water is dropping from ceiling

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 14, 2023

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Prabhatam mall Dhanbad jharkhand

I went to movie for gadar 2 with my two friends on 12.8.2023 . The ticket price was Rs.380, total amount for three ticket was Rs. 1140 but the counter boy told me to paid Rs. 1240. After payment done I have not received any message from inox it effects my reward or points. During watching the movie I was not provided any food or cold drinks. After finish the movie I went counter and After long arguments counter boy returned Rs. 100. This is not the way to do like this with the movie lovers. We go to enjoy movie not for harassment by the inox employee, it was discussting, I need reward or points against Rs. 1140. Or if reward has been not provided by the inox please clarify on email [protected]@gmail.com.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 13, 2023

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Though it was mentioned that movie is with English subtitles it wasn't played throughout the second half for the movie Jailer Tamil
Show timing:9am
Place: Inox Small tumkur

On top of it the manager was arrogant to say it is how it is, do whatever you want.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 12, 2023

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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