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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Apr 2, 2026
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INOX Leisure / INOXMovies.com reviews & complaints page 5

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P
Prakash131313
from Visakhapatnam, Andhra Pradesh
Jul 29, 2023
Jul 30, 2023
This thread was updated on Jul 30, 2023
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I had bought a ticket at INOX CMR Central Maddilapalem Vizag on 20th July 2023. Payment was successful but booking counter people were saying payment not done. I made this payment through Paytm payments bank. I contacted customer care at paytm there are like money was deducted please contact INOX for refund. Since then INOX staff was not at all responding properly about my refund.
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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    R
    Rhucha Bhobe
    Jul 28, 2023
    Jul 29, 2023
    This thread was updated on Jul 29, 2023
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    Address: Inox, Panjim-Goa

    Recently visited Inox to watch the new movie Rocky Aur Rani Ki Prem Kahani on Friday and had purchased popcorn for the unlimited refill Friday to Sunday offer but I was rejected the refill because my movie was over. As mentioned in the terms of the offer I can refill within four hours and I purchased the popcorn during interval so I should have gotten my refill. Really bad service, really bad experience, expected better service. Please reply back or I will share this on my public domain on Instagram with over 100k followers expecting better.
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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      R
      Rhucha Bhobe
      Jul 28, 2023
      Jul 29, 2023
      This thread was updated on Jul 29, 2023
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      Address: Panjim, Inox

      Hello, this is Rhucha Bhobe from Goa. Recently visited Inox to watch the new movie Rocky Aur Rani ki Prem Kahani Movie and purchased the new Refill Offer Fri - Sun Offer Popcorn during the interval. Went to get refill after my movie got over but i was declined refill cause my movie was over. But it is mentioned no where in the terms that i cannot take refill after my movie is over. It is mention offer is valid for four hours and keeping in state that i purchased the popcorn during interval doesn't make it past 4 hours. Please give me a reply, i will not keep quiet and bring this to public's notice if not corrected. I am influencer on instagram with 100k+ followers. Please reply back. This is not the way to fool your customers. Expected better service. Disappointed.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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        S
        swarupbangaru
        Jul 27, 2023
        Jul 29, 2023
        This thread was updated on Jul 29, 2023
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        Address: INOX Leisure Ltd Varun's Mall, RK Beach Rd, Visakhapatnam, Andhra Pradesh 530003
        Website: www.inoxmovies.com/?utm_source=worldplaces.me&utm_medium=organic

        Varun Inox Visakhapatnam charged me a 20 Rs parking fee, even though I had bought a ticket for the movie. When I parked, they argued with me to pay the parking fee, even though I showed them my movie ticket at the mall.

        date: 20 july, 2023,
        my name: swarup
        complaint on : INOX Mall
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
        Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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          A
          Abhishek Singh Kirar
          Jul 24, 2023
          Jul 26, 2023
          This thread was updated on Jul 26, 2023
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          Address: Gwalior

          I book a movie tickets from paytm and amount got debited but did not receive ticket and refund is also not reflected in my account
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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            K
            Kanika Jhala
            Jul 22, 2023
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            I m at bhilwara city centre Inox and clearly it's bad experience . I m continuously having smell in the theatre and completely unhygienic
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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              R
              Rkn3484
              from Noida, Uttar Pradesh
              Jul 17, 2023
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              This is about PVR Inox Cinemas at GSM Mall, Miyapur Hyderabad.
              This is to bring in to your notice that the Multiplex chain has been launched with INR 99/- food pack.
              So even though the food court with same package are being displayed on their food courts, their staff's are still denying for their availability (team responding as asked offer being not valid, even though it was being displayed) which is not at all an expected service from their end. This will ultimately lead to their less margins even though on less fared products, from PVR's perspective.
              So kindly make your food court team adhered to their service guidelines, which won't make some of their customers irritated going forward.
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                S
                Siddangowda Patil
                Jul 16, 2023
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                Address: Kalaburgi

                There is a water facility but the water was cut and there was no working water in the system
                A water can is kept to the side but it’s empty
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                  S
                  Satish7220
                  from Vijayawada, Andhra Pradesh
                  Jul 4, 2023
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                  Address: Inox Laila and Inox gandhinagar

                  Plz clean the washrooms that r not even hygeine and smelly it's very worst and bad experience they not even cleaning the floors in washrooms and public areas
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                    A
                    Aviral Paliwal
                    Jun 25, 2023
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                    Address: Inox cinema, Crystal palm near Baid godam bridge Jaipur Rajasthan

                    Yesterday I went to watch a movie 1920 night show and I forget my wallet on the chair of Row B seat no. 10 after 20 minutes i when back at the seat but no wallet found and I ask the manage he is not responding properly n call him is only pick the call once
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                      J
                      jermiah jerome
                      Jun 17, 2023
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                      Address: INOX national virugambakkam

                      We came for movie por thozhil in Screen 2 inox national virugambakam. Ac was. It working during the movie .Many of costumers complaints against the AC problem . No resolution taken or compensation provided . As a customer we have paid the whole money for service but they didn’t provide the proper service . Please take action against consumer protection law
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                        N
                        nonoise
                        Jun 13, 2023
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                        I had successfully transacted my ticket amount to the INOX ELEMENTS MALL, Jaipur but they denied the payment and asked to do the payment for same again . I need my refund in any case.
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                          S
                          Sendebdutta
                          Jun 7, 2023
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                          Address: 10/3, Elgin Road. Kolkata700020

                          I went to Inox, kolkata, Forum Mall on 3rd June 2023, to watch 7pm movie show . I ordered for a cold drink 675 ml, for which I was charged Rs.328/- without tax.
                          I was shocked to pay this such exorbitant amount.
                          When 650 ml cold drink in open market is charged rs.35-Rs.40/-, how come Inox is charging Rs.328/-.
                          This is absolute crime.
                          Why is such huge difference in price?
                          What is the difference amount for? Service?
                          Please clarify.
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                            A
                            Anish1001
                            Jun 7, 2023
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                            Address: Inox janak place

                            They are forcefully selling their popcorn with per ticket
                            Saying that its compulsory to buy with 1 movies ticket {in offline mode}
                            Not only happened with me but with many others
                            Very disappointed and also filling a complaint against this if no action is taken against this.
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                              A
                              AlankarSrivastava
                              May 25, 2023
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                              Address: Inox Cinemas, Umrao Mall, Lucknow

                              Hi,

                              I have complaint about food not available at INOX Cinemas, Umrao Mall, Lucknow. I am always come to this cinema and every time i ask the caramel and cheese popcorn but the staff said its not available but online shows the caramel popcorn available.
                              This is very intolerant behavior about the inox staff.
                              If the popcorn is not available then why its shows online. I am totally fed up with the staff behavior they always denies.
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                R
                                May 23, 2023
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                                Despite the movie "The Kerela Story" being declared tax exempt by UP state government, GST is still being charged by INOX movies
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Dear Guest,

                                Further to your feedback, we regret to inform you that we haven't received any Government Order yet. Once we receive the same, the ticket prices shall get revised.

                                Please feel free to get in touch with us for any further assistance.

                                Your patronage of INOX is extremely important to us and we look forward to your visit.

                                Regards,
                                PVR INOX
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                                  D
                                  deepshikharohinee
                                  from Kalyan, Maharashtra
                                  May 20, 2023
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                                  Hi, Deepshikha Ratnaparkhi here
                                  Today's date 20th may, 2023
                                  Screen-2
                                  Show timings- 10.15 pm
                                  Movie name- Fast x (Hindi)
                                  Booking Id- 4892848
                                  This information is given as the movie was supposed to start at 10.15 pn. And now it's 10.50 pm still the show is not started and i have a schedule for myself and it's upsetting me. As it will be delayed. I need my compensation
                                  You can reach to me on my contact number - [protected]
                                  I hope it can be resolved soon.
                                  Thank you.
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                    S
                                    seema sathi
                                    May 18, 2023
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                                    Address: Ashok one inox,kukatpally, hyderabad

                                    Firstly, They dont listen to the order what customer says.
                                    Second- They dont recheck/re confirm the order.
                                    Third- only sungle counter is available although staff are available. They manager dont engage the work to staff accordingly.
                                    Fourth, even upon placing the order online, to skip the queue, they dont deliver the order at all. Horrible experience
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Dear Guest,

                                    We regret the inconvenience, Our team would be in touch with you.
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                                      M
                                      Manyayaya
                                      from Lucknow, Uttar Pradesh
                                      May 17, 2023
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                                      Address: Emarld mall

                                      I have redeemed the food during the break and the movie is almost about to be over and still we have not received our order.
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                        A
                                        akash sky
                                        from Hyderabad, Telangana
                                        May 16, 2023
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                                        Food id : 153602c. M. No. : 152311date[protected],   12:09:56 amplace : inox sattva necklace mall, kavadiguda, hyderabad 996331 - unw - paneer butter masala roll was not delivered with other food items. they promised to deliver on seat screen no - 1 i16, 17 (Booking id : tgaukec) other items were delivered  we ordered the item in intervals. so after the movie ended we asked the counter and they said we are sorry and there was miscommunication between the veg & non veg counters, but what was the use of ordering in interval? We wanted to complain about it but there was no manager and they just gave us a feedback book to write the complaint.  which was not acceptable from inox to do such things. 
                                        Attached is the bill & complaint we wrote in the feedback book. please do the needful.

                                        My contact details:
                                        Akash verma
                                        [protected]
                                        Akash. Sky. [protected]@gmail.com
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Dear Guest,

                                        We thank you for taking the time to write to us.

                                        As discussed we have made a note of your feedback and will initiate remedial measures to rectify the issue.

                                        We apologize for any inconvenience caused to you.

                                        Regards,
                                        PVR INOX Support
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