INOX Leisure / INOXMovies.com Complaints & Reviews

Sir, myself jagadeesh from vizianagaram, purchased 2 tickets for gruham movie for 10 o clock show today i. E., on 26/11/2017. It's very sad to say that the manager has not allowed for movie stating that i've taken alcohol though i'm under the government's restriction of 30%. Also i'm very upset with the response we got from the manager. Please consider this issue seriously and take the action immediately.. Please sir.

Respected inbox team
I have very worst experience at inox reliance mall aurangabad. We are gone for movie on 24th nov 2017 1.45 pm to watch movie;at security check they forced to check our personal wallets;is its legally action??? They dont have any authorities to check our personal belongings and its very worst experience at inox in my life so request you plz think twice about complaint.
Thanking of you
Regards shrikant

I went for a movie in inox c21 mall indore m. P. Where i was forced to watch 30 minutes long interval. We come to cinema hall despite all other options available just for theatre experience and fun. But inox ruined it multiple times. We forgot the 1st half of movie after watching your 30 minutes long and entertaining interval. Another complaint is about your ridiculously high priced snacks which we stopped buying anyway. But if you'd not...

Hello sir,
I am resident of bharuch (Gujarat). And in our city we only have inox theatres (Total 3 theatres) as a multiplexes and no other companies.
My point we dont get to see much of hollywood movies in our city like we only get selected movies which are released in hindi and we dont get to see more of hollywood movies here.
I myself and many people have gone to inox and compained about this but manager here is not listening to us and they are very stubbon and rigid about their movies choices and they decides what we can see here.in this case we have to travel to baroda or surat specially to watch this movies which has been not released in our city.
What is the use of having 3 inox theatres in our city where we still have to go to other cities to get movies of our choice.
Its my kind request to you to look in this matter and please do needful.

Regards,

Customer

I booked a ticket for a movie hara hara mahadevaki on 2nd of oct 2017 chandra metro mall vadapalani, chennai, screen - 1 seat h9 and h10. The worst ever seats. The seats were broken and only cushion were piled up for seating. And yesterday again i booked the same seats and still it is in the same condition. Worst ever movie experience with inox. Not even a penny worth. Also a pungent smell in the halls. I once had a great respect to the organization and it's no more.

We are paying rs.110 for a cup of tea.in 3 star hotels also they are charging less than this. Problem is not with the payment but the quantity they are giving. Only half cup tea is delivered (Tea was not hot also) where we are ready to pay but need good service. When i was asks no about the quantity, they said this is their portion. Please make sure that you are providing enough quantity and quality in your services.
[protected]

On 28th sept 2017 me and my family gone for Golmal Again Movie in Kalyan Metero Mall ..shkw time was 7.45 pm...

Ticket was booked by our company with food vochers that included SAMOSA, SALTED POPCORN, SMALL PEPSI...

Samosa was cold with 3rd class quality... i just took single bilte and throw samosa under the seat..

i m getting better samosa on Road or Shop in 10 Rs with good quality...

i don't know why theatres charging 50 or 60 rs for samosa which don't hav any taste and qualtiy..

Dear team,
My self harshvardhan vora, [protected]

I would like to lodged a complaint for not comfortable seat provided by inox theater, rajkot, me and my wife was in movie last wednesday, 25/10/2017 at theater no 1 seat no e-17 & e - 18

We had realized that both of seats not reclining properly and not comfortable and during whole movie time we are felt too much uncomfortable

So, you are requested to lodged my complaint and make us refund for our harassment

I was booked my 4 seat (S) for golmaal again on fri. 20 oct, 2017 08:45pm
At inox: seven seas mall, fatehgunj (Screen 2). Seat no. E16 to e19
From it e19 seat was totally slippery & need to maintenance. At the moment i was complain to inox desk but till finish the movie nobody came to check/ repair that seat and i was seen the movie on broken seat with comfortless. I fully disappointed by inox service.

This is regarding the high price of the snacks available in inox rcity ghatkoper. I went for golmal again movie on saturday 21 oct. The popcorn, cold drink rates are very high and unfair. I wanted to order small coke and salty popcorn as i don’t want more but when i asked the person fro the same he said you need to take large coke and popcorn and it’s cost is rs 420 as they don’t have small coke but in display screen it's was showing the price for family combo is rs 420 which includes 2 small coke + 2 small popcorn + 2 samosas. If small coke was not available how they are selling it on family combo and the price for family combo and large coke and popcorn was same which is very unfair and the government should look into this seriously, these people are looting the consumer by selling them costlier snacks in their premises, which is very unfair.

Also when i was booking the tickets for golmal again at 1:30 show it's was showing me the seats differently for rs 350 and rs370 so i have booked booked 4 seats of rs 370, it was very near to the screen and there is hardly any difference between 350 and 370 tickets. The display shown in online was totally different as it’s actually, someone should look into this. If someone is paying almost rs 400 for one ticket he or she is expecting the good seat.

We won 9 coupons in family to see movies in rcity mall with my wife, kids, brother and father, reached 10.00sharp on counter took more time then expected due to mismanagement to encash coupons with missing 15/20mintes beginning movie of golmal3. 2) theater was fully empty, so kids were sitting as per their wish, agree u can not b rigid if theater is empty. However person named tushar lacks people skill with poor customer services had disputes for same. They threatened to call police for petty matters. I had pictures of their staff with whom disputes made and spoiled to see movie. Also male secuity was touching body for checking with scanner is not allowed to touch body. Hope to improve your people skill. Thank u.

I went for the 10.15 pm show to watch "secret superstar" at inox jodhpur, at royal ansal plaza. 10 minutes after the movie began, i was rudely spoken to by a person on duty to show my ticket with his torch shining in my face whilst standing on my feet. When i told him, "ek minute hatna bhaiya", he replied, "arre ticket dikha apni"! I told him that i was educated and was sitting on our own 2 seats along with my minor child. He continued to shine the torch in my face and talk to me in a bellowing voice until i got up and shifted 2 seats to save further embarrassment to myself as everyone was looking at us. I was made to move for a couple with a daughter, because they wanted to sit towards the corner, when on my right in the same row the whole row was completely empty. This is the topmost row just below the projector. After another 30 minutes, a couple from the front moved back and sat down next to us. This is normal behavior at inox, in spite of repeated complaints to the duty manager nothing is done about it. Then to make matters worse the woman kept talking on the phone on speaker to her children who were crying. I called the manager, he came after 15 minutes, and when he did, both these couples ganged up on me and told the manager, "isko hatao yaha sae, pehlae to humari seat par beth gayi, fir inlogo sae aesae baat kar rahi hae jaisae iske baap ka cinema hall hae. The man then told me, ki tu ek muslim aurat hokar akeli raat ko kar kya rahi hae ghar ke bahar." reality:1)- i was sitting on my own 2 seats. 2)- i had told the 2nd couple to not talk on the phone. 3)-i am not muslim. The duty manager asked me to leave the hall but because of 2 gentlemen from mumbai who interfered the situation got handled amicably by my again having to move seats, this time 8 rows down. Is this why we pay money, to be shouted at, humiliated and insulted.. We don't go to teach etiquettes to people, this is the job of the manager and the duty staff to see to it that rules are being adhered to. I know many other people who have had a problem here as well. The place is definitely not safe for wimen to go to without a man. It's pathetic that a woman should get treated like this, especially by your staff. Yes, i'm fair and i wear kajal, and am often mistaken to be a muslim, and i don't mind; but, to tell me that as a muslim woman i should not be out at night, that too at an amir khan movie, based on a muslim woman, to be treated in this shabby and disgusting manner is shameful and pathetic. Kindly note this complaint against mr. Arya and the other staff who stood on my feet and made me move seats for the convenience of this couple for no reason at all.

There is a person named hiteshkumar who was at ticket desk and when i presented the screenshot of the tickets to him. He started arguing that i need the sms confirmation otherwise i will not let you enter the premises. I have presented him the screenshot of the booking id of al the tickets but he denied all of them and asked for any other number. This was really very disgusting and irritating. May i know where is your condition listed of providing the sms confirmation? Kindly revert asap

Who ever is reading this message. I wana know why inox is avoiding hindi movies in madurai (Tn) on festival like diwali  people of madurai are eagerly waited for hindi movie like golmaal again nd secret super star (Amir khan).  inox madurai has 5 screen in every screen they are showing mersal. We just wanted even 1 scren nd 1 show per day thats enough but.. Better to avoid inox for future.. Thank you

We 5 members came but we got only 3 tickets, though there are only 7 people​ in queue for 12rs tickets. Even though 5 screens in active mode.in madurai vishal de maal. Staffs are speaking with irresponsibility. Customer service is worse. No proper response, they ask us to wait for 1 hour & we are left out with no tickets. We wanna know details regarding this. Is this good?

The volume is unbearable when advertisement are being shown - before the start of movie & during interval. Surprisingly the volume suddenly become extremely loud. This makes the sitting inside the theatre unbearable!! This discomfort is definitely not expected at least at inox. I am experiencing this issue since 2 years.
This is for inox at race course, vadodara.

I went to inox theatre, elements mall, ajmer road, jaipur today, to watch the movie newton. I ordered 1 cheese popcorn worth rs. 260. When the staff gave me popcorn they didn't tasted good. I paid for cheese popcorn and there was literally no cheese in it. I said them to put some extra cheese powder on popcorn. The guy to whom i said this took my popcorn to add the powder but then one other guy stopped him and said that according to their recipe only this much cheese powder should b added. I requested them so they took my popcorn, just to show me as if they are adding that powder, but actually they just fooled me, which i realised when i tasted the popcorn and there was no change in taste at all. I don't get it, why these people think as if we are asking for this stuff just for free, as if we haven't paid any money to ask for something. We come to your theatre to relax and watch movie, not to waste our hard earned money on your cheap techniques. I really request inox's authority either to change your staff and keep some people who can help the customer, or you can improve the quality of your product so from the next time customer don't have to ask for extra something. Very much disappointed by your services.

Dear sir/ madam

I am a regular movie watcher in inox and when it comes to food it it very expensive. The normal sized popron cost 180 rupees and you guys use ace-2 popcorn which comes a packet of 30-40 rupees,. This is unfair. People form middle class family can't afford it and also the quality is also not that supreme that you are charging so much. On weekends the rates are high you guys charge what you like. Do something on this issue

Dear sir/ mam

 i have been to your cinema in vidyanagar, anand on 25th of september this morning for the movie (Bhoomi). I bought the tickets for the respective show which was scheduled at 11:35 am. There was some guy swami at the ticket window and he gave me two tickets with combo without asking me or my concern, when i refused to take any of the combo he said its compulsory n i have to pay for that too, the window staff (Swami) was really annoying and arguing. When i checked my tickets it said that the cost of the two tickests were 140₹ and he charged me 490₹, so, i had to pay 350₹ extra for the combo which i didn't even wanted and that is something really annoying for me. Please tell me what kind of compulsory offers are these which you are serving to your customers?? Please take some real action about it and make us feel comfortable.

I love your cinema and often go there with my friends and family. I hope you will take my complaint seriously.

Thank you

I'm very well familiar with the new gst tax regime and know that the price of a cinema ticket is inclusive of the gst (Cgst+sgst), but whenever i book a movie ticket in the online booking platform for inox, i'm charged 30 rupees per ticket as booking charge, however that is not the issuse, the real issue is i'm being charged an extra cgst (@14%) and sgst (@14%) in addition to the above charges. This does not occur when i book movie tickets in other theatre online platforms. The customers are being cheated this way.