INOX Leisure / INOXMovies.com Complaints & Reviews

Address: Khordha, Odisha, 751024

Website: inoxmovies.com

I went to watch meri pyari Bundu today at inox Bhubaneswar. The movie interval period was exactly 25 minutes. Is this a joke? The entire movie experience got ruined. 25 minutes o[censored]seless cement and jewellery advertisements ruined the entire feel of the movie. My friend had the same experience while watching bahubali 2 at inox. Being such a reputed multiplex it is extremely disgusting how you take money for stupid advertisements and ruin the movie experience for the audience who should be your first priority. Many people have stopped watching movies at inox and go to Maharaja and Kesari talkies instead which provides good sound and picture quality and a better movie atmosphere. I had this same experience before as well at inoxinox Bhubaneswar but today was the limit. My entire movie experience was ruined. Thank you Inbox. This was my last time there.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Madurai, Tamil Nadu, 625020

Website: Consumercomplaints.in

I'm hereby to complain on this board because i found that the securities are allowing drunken people inside the cinema. May be it does not mention on the terms and conditions but it spoils the entire cinema hall. The securities knowingly allowing them in MADURAI. Also i had been noticing one time below 18 are allowed without proper checking. It is not upto standard. We as a consumer need pucca cinematic experience as we experience in chennai and bangalore. Thanks

Jun 11, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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C

Chetan Dhage

from Mumbai, Maharashtra

May 15, 2017

Why do you charge 50 rs for mineral water as outside theatre the cost is 20 rs.

And who decides the pricing?

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Address: Bangalore, Karnataka, 560066

Website: Inoxmovies.com

I had booked 3 tickets for The guardians of the galaxy 2 on 4th May 2017 at INOX Brookefield mall using bookmyshow app. The screen time was 12:50PM on 7th May 2017. On 5th May 2017, I got a call from a representative of INOX that due to some technical issues movie will not be screened at that time, so your money will be refunded within 2 days. I called him after 3 days and he told that I need to wait. Till now I didn't got any message or email from INOX for this inconvenience.
Please refund my amount as soon as possible.

Jun 21, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Booking id
- Mobile number provided for booking ticket(s)
- Date on which the booking was made

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Regards,
INOX Support

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N

Nimesh Vr

from Ahmedabad, Gujarat

May 10, 2017

I booked the ticket in INOX Jamnagar of the Malayalam Movie "Comrades in America" .athe show time was 4:25 PM, they told me the show cancelled without inform me.

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Address: Faridabad, Haryana, 121001

Website: m.inoxmovies.com

Recently i am watching bahubali 2 with my friends and my seat number is b-16, 17, 18, 19 audi-2 tuesday 5/9/17 i was sitting on b-19
When movie started i just placed my phone in cup holder and when i took my phone back on interval it was full of salsa dip and the result is speakers are not working. And duty manager mr. Mrityunjay kumar denied to take any action. But delayed on tomorrow. Just need one answer who is responsible for this phone. Me who was a fool who came here to watch movie??? Or anyone else

Jun 10, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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May 10, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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Address: 600092

Website: INOX Theater

Recently i watched bahubali 2 in inox chennai arcot road but screen clarity is very worst. There was some disturbance in screen throughout movie in screen 1. Very dissatisfied while watching high budget movie. Even my friend also facing same issue. We paid 120 rs for ticket but experience was worst in such standard organization. Resolve and confirm

Jun 9, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX support

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Address: Nagpur, Maharashtra, 441104

Website: www.inoxmovies.com

Hello sir/mam

www.inoxmovies.com " water bottle selling at 50rs, in market all water bottlers are available at 20rs/bottle...

In attached file, i am sending bill of inox that shows kinley 1000ltr water bottle at 50rs price.

Please check attached file

Stop corruption now

Thanks

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411029

Movie - bahubali the conclusion (Hindi)
Date - 4 may, 2017
Show time - 11.45 am
Place - seasons mall, pune (Mh)

Movie was started late 12.05 pm and interval time was taken so long more than half an hour. Are you only want to take money from people. You do not know the value of their time. Just want to make more money in interval ads.

Horrible.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302001

Website: m.inoxmovies.com

Here in jaipur inox crystal palm we are watching 10:40pm show... Intermission started at 00:13am as i noted is running from last 1/2 hour..!!! Can you please mention that what is the standard timings for intermissions... Because 30mins of intermission is not at all reasonable.

But you should seriously compensate all the customers for wasting huge chunk of time of the customers...

Jun 8, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 07, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for writing to us.The overall movie going presentation has evolved with the inclusion of ads/interval as a movie going format.
We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

Let us assure you that all the activities, events, programs and operations at INOX are done with a guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and shared with the relevant team.

Regards
INOXSupport

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Address: Thane, Maharashtra, 421306

Website: www.inoxmovies.com

Date: 3rd May, 2017
Time: 10:20 PM
Ticket Charges: Rs. 200/-
Location: Inox Cinema Screen-1, 2nd Floor, Metro Junction Mall, Netivali, Kalyan East, Thane, Maharashtra 421306.

Me and three of our family members bought a movie ticket for 10:20 PM show. Seat numbering from F-1 to F-4 in Screen No 1. We entered the cinema hall and saw that the seat are completely damaged and ripped on some parts with small iron rods peeping out of the seat. We headed this complaint to the volunteers available in the multiplex, but there was no response from them.
This is the true example of careless management. Inspite of charging high amount of ticket there is no better service provided to the consumer.
I would like to share some photos of the seating arrangements in the Multiplex.

Jun 6, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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R

Roopana Reddy

from Bengaluru, Karnataka

May 8, 2017

On 1st May, 2017 at Shankarnag Chitra mandira, M.G.Road, Bangalore I had to purchase 1 Ltr Water bottle costed Rs.50/- which is Rs. 20/- outside and the price is not reasonable.

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R

R J kuwar

from Ahmedabad, Gujarat

May 8, 2017

Today is Nehru place sateym complex inox cinemas ( ticket is 831.20 /- ) not for giving my ticket but card payment is successful ????

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Address: Jamnagar, Gujarat, 361140

Website: INOX

Date:- 2/5/2017
Movie: - bahubali (14:45hrs show)

Description:- i purchased 1litre kinley water bottle, when i asked the price to the counter person, he told me 50rs. I asked about the mrp & he showed me that on bottle it was printed mrp of 50rs.

There is definately different printing price for cinema purpose & not selling at same rate...

Proof:- i don't have a bill as i lost it. (Can be checked from billing counter)

Desirable resolution:- refund, penalty against not following law, confirmation that in future it will not take place again.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Mysore, Karnataka, 570010

Website: mallofmysore.com

Incident date : 30/04/2017 time:3:38 pm

I have been charged rs 40 for 500ml kinley water bottle, as per new the government regulation any restaurant and hotels cant charge more than mrp.
I informed to manager for this incident, but he din gave any answer and asked to log a complaint.

Address:mall of mysore, third floor, nazarbad mohalla, mg road
Cm no.14097
Cashier : 76979
Vat tin no. [protected]

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Address: Chennai, Tamil Nadu, 600004

Hi,

This this the first time I never seen your ticket counter people responds. It's every every worst responds.

I stand in the more than half an hour for ticket booking but he responds only for familiars faces. I have asked counter people your responds is properly but he said go any where and Raise the complaint about me.

Out side counter people selling the tickets in black and much more rates.

What the hell your team service, this the way your service people will not like your theater.

I am working corporate office and we are buy a inox vouchers monthly basis now I want inform to Management to stop to buy tickets from you.

Thank you and please inform your about Custer service.

Jun 2, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: 500027

Website: inoxmovies.com

I did booked for 3 tickets and used nearbuy voucher of 500 and paid extra 57.50 by my debit card but after booking i got messsage as i booked only 2 tickets. I can attach proof of confirmation i got in app after paying that amount. I did on 27th april 2017 for show on 30 april 2017 at 8:10 am. I didnt expect these gonna happen. Now i lost my 500 rupees voucher for just 2 tickets how can u solve this. Reply soon as it is this sunday

May 30, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. Kindly mail us at [protected]@inoxmovies.com with the following details to enable us to trace your booking and follow up on your request:

- Mobile number provided for booking ticket(s)
- Date on which the booking was made
- Whether the bookings were done through INOX website, INOX box office, Paytm or Bookmyshow (for Paytm and Bookmyshow bookings please mail them on [protected]@paytm.com and [protected]@bookmyshow.com respectively)

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Regards,
INOX Support

Verified Support

Apr 29, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We understand that you have spoken to our CRM -Manager and as discussed the booking was confirmed for 2 tickets .We have also checked with our back end team and did not find any technical issues with confirmation.The voucher was used by you and hence cannot be reused as per terms and conditions. Request you to refer to the same on Nearbuy app.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Vizianagaram, Andhra Pradesh

Toilets in inox vizianagaram are unhygienic. Sensors o[censored]rinal flush not working. I felt bad for using unflushed toilets. If that flush system doesn't work, they should have provided with water bucket and mugs. Mosquitoes in side theatre troubled myself and my family a lot. We couldn't enjoy the movie mister of 10:10 pm show on 21 apr 17. Plz look in to that and maintain inox standards. Thanks

May 23, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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C

Charith

from Bengaluru, Karnataka

May 2, 2017

Please cancel the ticket with this ref. No. 439586. As my grandmother has expired just know and we cannot go for the movie.please make me needful as I need badly the money for my grandmother funeral. Please I am so much stressed nd worried Abt this please respond me immediately

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Address: North Goa, Goa

Website: www.inoxmovies.com

Staff of inox mall de goa porvorim is tortured n told to sell their refule items focefully as the prices are so high nobody care to buy them. so y the hell are staff responsible and tortured for this ?? Its the HO who needs to be doing their job properly as they sit in their air conditioned office in remote location n the poor staff has to listen bad words of patrons. this is very sick game played by the inox team. non sense. this is not only the refule staff. all department staff is tortured in lot of ways.

May 24, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
Please mail us with your contact number and details on [protected]@inoxmovies.com.We assure you that we would look into the complaint, however, need specifics and details.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Phone:[protected] Extn -6940

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Address: Nagpur, Maharashtra

Yesterday I have gone for the movie begum jaan show timing was 10 pm and screen 1 and I am shocked by the Maintanance of the hall the seat number allotted to me was broken and the nearby all seats in such a worse condition and even more pathetic is the cleanliness so horribly maintained and filthy place .. bitten by so many mosquitos such a horrible experience will never ever go for Inox!!
Please do something so that you don't get any more mails

May 19, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Apr 18, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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Address: Mysore, Karnataka, 570008

Website: Inox

In mall of mysore 9.30 show fast and the furious 8 they didn't put AC at all after interval every person complaint to manager but he didn't solve the problem ...he call the police for his protection. .y would you hire this irresponsible persons...we paid 230 per ticket. ...it's not worth at all ...who gave you the permission to run the show without AC...he knows AC as problem. ..

May 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Apr 17, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Warm Regards,
INOX Support

Verified Support

Apr 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Warm Regards,
INOX Support

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Address: Vadodara, Gujarat

Website: Www.inoxmovie.com

Only for rs.10...
There is a waiter name mahesh damodara in the inox theater of seven seas mall he came to me to take the order and i ordered 2 hot coffee and 1 popcorn of rs. 330 i gave him rs.340 he said he will return the change after some time because he didn't had that change after whole movie he didn't came and after the movie he said he returned it while serving and he was saying lie..
Shame to the authorities...

May 21, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Apr 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We have noted your complaint, request you to mail your contact number and mail id to us on contact @inoxmovies with show details so that we can investigate.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Warm Regards,
INOX Support

Verified Support

Apr 20, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We have taken necessary action on the complaint shared.Please do share your contact number so that we can update you.Please mail us on [protected]@inoxmovies.com.

Regards,
INOX Support

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Address: Bangalore, Karnataka, 560047

My kids have used my credit card for purchase of two movie (beauty n the beast) tickets of rs. 520 at inox garuda mall, Margate road, Bangalore. Each ticket costs rs. 260. But the staff has swiped my card twice n debuted rs. 1040 from my account. When my kids asked about it by showing the bank msg of debited amount .. they assured that they will refund in a week n which has nt yet done. Pls look in to this matter n do the needful.

Apr 24, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Apr 13, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are in receipt of your mail, kindly send the following details on [protected]@inoxmovies.com to enable us to trace the transaction .- Card number used to swipe at counter – First 6 and last 4 digits only
- Your contact number
- Transaction details were given by bank
-date and time of booking
We apologise for any inconvenience caused to you. We thank you for taking the time to write to us please give us the details so that we can trace the transaction.
Regards,
INOX Support

Apr 20, 2017

Updated by Shalu A. Austin Sorry I saw ur reply just now. Thanks for ur prompt reply. Details r given below. [removed]
[removed]
05/04/2017 12.10pm

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S

Shalu A. Austin

from Bengaluru, Karnataka

Apr 20, 2017

Sorry I saw ur reply just now. Thanks for ur prompt reply. Details r given below. [removed]
524193... 9007
05/04/2017 12.10pm

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I have purchased movie ticket on 02.04.2017 from Inox Rangoli Mall Belur for Rs. 420.00 through my Axisbank credit card no. [protected] at around 4.40 pm. Its a feature my Visa Signature credit card 25% cash back will be credited to my card if I purchase movie ticket from INOX . But till date the amount is not being reflected in my card account.
Now my Bank is giving reason that INOX counter is not using the machine linked with entertainment merchant hence I will not get the cash back.
How can it be possible as in my statement it is showing as "INOX LEISURE LTD" machine used for selling movie ticket is not linked with INOX brand name. From anywhere in previous days i did not face the issue, then why now??? Who will bear my cash back refund. Please look into the matter else will raise it to Consumer Forum.

May 10, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

INOX Leisure / INOXMovies.com Complaints & Reviews

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INOX Leisure / INOXMovies.com reviews & complaints page 53

Movie experience

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Regarding the poor administration on checking

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Money not refunded

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Phone full of salsa dip

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Problem in screen clarity

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Water bottle selling at 50 rs (Corruption)

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Interval period

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Intermission timings in Inox Jaipur

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Unmaintained seating service

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Mineral water bottle price

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Overcharged for mineral water bottle

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Counter response not properly

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Regarding not getting same no of tickets as i booked 444965

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Unhygienic toilets

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Torturing staff

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Worst conditions at the Poonam mall nagpur

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AC in not working

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Regarding staff

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Not yet refunded

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Movie cashback not obtained from axis bank credit card

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