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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Jan 12, 2026
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INOX Leisure / INOXMovies.com reviews & complaints page 53

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S
Srinivasan Jawahar
from Bhopal, Madhya Pradesh
May 9, 2017
Resolved
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Address: 600092
Website: INOX Theater

Recently i watched bahubali 2 in inox chennai arcot road but screen clarity is very worst. There was some disturbance in screen throughout movie in screen 1. Very dissatisfied while watching high budget movie. Even my friend also facing same issue. We paid 120 rs for ticket but experience was worst in such standard organization. Resolve and confirm
Jun 9, 2017
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
May 09, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX support
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    C
    chunnedhanendra
    from Dhule, Maharashtra
    May 9, 2017
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    Address: Nagpur, Maharashtra, 441104
    Website: www.inoxmovies.com

    Hello sir/mam

    www.inoxmovies.com " water bottle selling at 50rs, in market all water bottlers are available at 20rs/bottle...

    In attached file, i am sending bill of inox that shows kinley 1000ltr water bottle at 50rs price.

    Please check attached file

    Stop corruption now

    Thanks
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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      B
      bansal0612
      from Pune, Maharashtra
      May 7, 2017
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      Address: Pune, Maharashtra, 411029

      Movie - bahubali the conclusion (Hindi)
      Date - 4 may, 2017
      Show time - 11.45 am
      Place - seasons mall, pune (Mh)

      Movie was started late 12.05 pm and interval time was taken so long more than half an hour. Are you only want to take money from people. You do not know the value of their time. Just want to make more money in interval ads.

      Horrible.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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        K
        Keshav Modi
        from Sambalpur, Odisha
        May 7, 2017
        Resolved
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        Resolved

        Address: Jaipur, Rajasthan, 302001
        Website: m.inoxmovies.com

        Here in jaipur inox crystal palm we are watching 10:40pm show... Intermission started at 00:13am as i noted is running from last 1/2 hour..!!! Can you please mention that what is the standard timings for intermissions... Because 30mins of intermission is not at all reasonable.

        But you should seriously compensate all the customers for wasting huge chunk of time of the customers...
        Jun 8, 2017
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        May 07, 2017
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        We thank you for writing to us.The overall movie going presentation has evolved with the inclusion of ads/interval as a movie going format.
        We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

        Let us assure you that all the activities, events, programs and operations at INOX are done with a guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and shared with the relevant team.

        Regards
        INOXSupport
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          A
          Aniket Tonpe
          from Mumbai, Maharashtra
          May 4, 2017
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          Address: Thane, Maharashtra, 421306
          Website: www.inoxmovies.com

          Date: 3rd May, 2017
          Time: 10:20 PM
          Ticket Charges: Rs. 200/-
          Location: Inox Cinema Screen-1, 2nd Floor, Metro Junction Mall, Netivali, Kalyan East, Thane, Maharashtra 421306.

          Me and three of our family members bought a movie ticket for 10:20 PM show. Seat numbering from F-1 to F-4 in Screen No 1. We entered the cinema hall and saw that the seat are completely damaged and ripped on some parts with small iron rods peeping out of the seat. We headed this complaint to the volunteers available in the multiplex, but there was no response from them.
          This is the true example of careless management. Inspite of charging high amount of ticket there is no better service provided to the consumer.
          I would like to share some photos of the seating arrangements in the Multiplex.
          Jun 6, 2017
          Complaint marked as Resolved 
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Verified Support
          May 05, 2017
          INOX Leisure / INOXMovies.com Customer Care's response
          Dear Guest,

          Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

          Regards,
          INOX Support
          On 1st May, 2017 at Shankarnag Chitra mandira, M.G.Road, Bangalore I had to purchase 1 Ltr Water bottle costed Rs.50/- which is Rs. 20/- outside and the price is not reasonable.
          Today is Nehru place sateym complex inox cinemas ( ticket is 831.20 /- ) not for giving my ticket but card payment is successful ????
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            H
            Hariharan J
            from Chennai, Tamil Nadu
            May 4, 2017
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            Money paid ticket not booked

            Address: Chennai, Tamil Nadu, 600078

            I am hari.
            I booked 4 tickets for Baahubali 2 in Tamil in your theatre at Chandra mall in Chennai.
            The amount has been debited from my account but the ticket has not been received.

            Kindly look into the issue and either make arrangements for me to receive the tickets or the money.

            The payment was made through their payment gateway citrus payments.

            When I called the theatre that...
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            S
            sagar25mech
            from Bengaluru, Karnataka
            May 3, 2017
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            Address: Jamnagar, Gujarat, 361140
            Website: INOX

            Date:- 2/5/2017
            Movie: - bahubali (14:45hrs show)

            Description:- i purchased 1litre kinley water bottle, when i asked the price to the counter person, he told me 50rs. I asked about the mrp & he showed me that on bottle it was printed mrp of 50rs.

            There is definately different printing price for cinema purpose & not selling at same rate...

            Proof:- i don't have a bill as i lost it. (Can be checked from billing counter)

            Desirable resolution:- refund, penalty against not following law, confirmation that in future it will not take place again.
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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              D
              Deb S
              from Mysore, Karnataka
              May 2, 2017
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              Address: Mysore, Karnataka, 570010
              Website: mallofmysore.com

              Incident date : 30/04/2017 time:3:38 pm

              I have been charged rs 40 for 500ml kinley water bottle, as per new the government regulation any restaurant and hotels cant charge more than mrp.
              I informed to manager for this incident, but he din gave any answer and asked to log a complaint.

              Address:mall of mysore, third floor, nazarbad mohalla, mg road
              Cm no.14097
              Cashier : 76979
              Vat tin no. [protected]
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                L
                Leyna
                from Coimbatore, Tamil Nadu
                Apr 29, 2017
                Resolved
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                Address: Chennai, Tamil Nadu, 600004

                Hi,

                This this the first time I never seen your ticket counter people responds. It's every every worst responds.

                I stand in the more than half an hour for ticket booking but he responds only for familiars faces. I have asked counter people your responds is properly but he said go any where and Raise the complaint about me.

                Out side counter people selling the tickets in black and much more rates.

                What the hell your team service, this the way your service people will not like your theater.

                I am working corporate office and we are buy a inox vouchers monthly basis now I want inform to Management to stop to buy tickets from you.

                Thank you and please inform your about Custer service.
                Jun 2, 2017
                Complaint marked as Resolved 
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Verified Support
                Apr 29, 2017
                INOX Leisure / INOXMovies.com Customer Care's response
                Dear Guest
                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
                We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Support
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                  R
                  Rajeev Krishna Varkala
                  from Hyderabad, Telangana
                  Apr 28, 2017
                  Resolved
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                  Address: 500027
                  Website: inoxmovies.com

                  I did booked for 3 tickets and used nearbuy voucher of 500 and paid extra 57.50 by my debit card but after booking i got messsage as i booked only 2 tickets. I can attach proof of confirmation i got in app after paying that amount. I did on 27th april 2017 for show on 30 april 2017 at 8:10 am. I didnt expect these gonna happen. Now i lost my 500 rupees voucher for just 2 tickets how can u solve this. Reply soon as it is this sunday
                  May 30, 2017
                  Complaint marked as Resolved 
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 29, 2017
                  INOX Leisure / INOXMovies.com Customer Care's response
                  Dear Guest,

                  We apologize for the inconvenience caused to you. Kindly mail us at [protected]@inoxmovies.com with the following details to enable us to trace your booking and follow up on your request:

                  - Mobile number provided for booking ticket(s)
                  - Date on which the booking was made
                  - Whether the bookings were done through INOX website, INOX box office, Paytm or Bookmyshow (for Paytm and Bookmyshow bookings please mail them on [protected]@paytm.com and [protected]@bookmyshow.com respectively)

                  Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

                  Regards,
                  INOX Support
                  Verified Support
                  Apr 29, 2017
                  INOX Leisure / INOXMovies.com Customer Care's response
                  Dear Guest,
                  We understand that you have spoken to our CRM -Manager and as discussed the booking was confirmed for 2 tickets .We have also checked with our back end team and did not find any technical issues with confirmation.The voucher was used by you and hence cannot be reused as per terms and conditions. Request you to refer to the same on Nearbuy app.

                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                  Warm Regards,
                  INOX Support
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                    A
                    ADINARAYANA​
                    from Nagercoil, Tamil Nadu
                    Apr 22, 2017
                    Resolved
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                    Resolved

                    Address: Vizianagaram, Andhra Pradesh

                    Toilets in inox vizianagaram are unhygienic. Sensors o[censored]rinal flush not working. I felt bad for using unflushed toilets. If that flush system doesn't work, they should have provided with water bucket and mugs. Mosquitoes in side theatre troubled myself and my family a lot. We couldn't enjoy the movie mister of 10:10 pm show on 21 apr 17. Plz look in to​ that and maintain inox standards. Thanks
                    May 23, 2017
                    Complaint marked as Resolved 
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 22, 2017
                    INOX Leisure / INOXMovies.com Customer Care's response
                    Dear Guest,

                    Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                    Regards,
                    INOX Support
                    Please cancel the ticket with this ref. No. 439586. As my grandmother has expired just know and we cannot go for the movie.please make me needful as I need badly the money for my grandmother funeral. Please I am so much stressed nd worried Abt this please respond me immediately
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                      S
                      Shubadha Narvekar
                      from Pune, Maharashtra
                      Apr 19, 2017
                      Resolved
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                      Resolved

                      Address: North Goa, Goa
                      Website: www.inoxmovies.com

                      Staff of inox mall de goa porvorim is tortured n told to sell their refule items focefully as the prices are so high nobody care to buy them. so y the hell are staff responsible and tortured for this ?? Its the HO who needs to be doing their job properly as they sit in their air conditioned office in remote location n the poor staff has to listen bad words of patrons. this is very sick game played by the inox team. non sense. this is not only the refule staff. all department staff is tortured in lot of ways.
                      May 24, 2017
                      Complaint marked as Resolved 
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2017
                      INOX Leisure / INOXMovies.com Customer Care's response
                      Dear Guest,
                      Please mail us with your contact number and details on [protected]@inoxmovies.com.We assure you that we would look into the complaint, however, need specifics and details.

                      Regards,
                      Kainaz Pardiwalla
                      Senior Manager- Customer Relationship Management
                      INOX Leisure Ltd.
                      Phone:[protected] Extn -6940
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                        A
                        Abhishekngp1988
                        from Nagpur, Maharashtra
                        Apr 18, 2017
                        Resolved
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                        Address: Nagpur, Maharashtra

                        Yesterday I have gone for the movie begum jaan show timing was 10 pm and screen 1 and I am shocked by the Maintanance of the hall the seat number allotted to me was broken and the nearby all seats in such a worse condition and even more pathetic is the cleanliness so horribly maintained and filthy place .. bitten by so many mosquitos such a horrible experience will never ever go for Inox!!
                        Please do something so that you don't get any more mails
                        May 19, 2017
                        Complaint marked as Resolved 
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 18, 2017
                        INOX Leisure / INOXMovies.com Customer Care's response
                        Dear Guest,

                        Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                        Regards,
                        INOX Support
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                          M
                          Madan DN
                          from Bengaluru, Karnataka
                          Apr 17, 2017
                          Resolved
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                          Resolved

                          Address: Mysore, Karnataka, 570008
                          Website: Inox

                          In mall of mysore 9.30 show fast and the furious 8 they didn't put AC at all after interval every person complaint to manager but he didn't solve the problem ...he call the police for his protection. .y would you hire this irresponsible persons...we paid 230 per ticket. ...it's not worth at all ...who gave you the permission to run the show without AC...he knows AC as problem. ..
                          May 20, 2017
                          Complaint marked as Resolved 
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 17, 2017
                          INOX Leisure / INOXMovies.com Customer Care's response
                          Dear Guest,

                          Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                          Warm Regards,
                          INOX Support
                          Verified Support
                          Apr 19, 2017
                          INOX Leisure / INOXMovies.com Customer Care's response
                          Dear Guest,

                          Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                          Warm Regards,
                          INOX Support
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                            R
                            from Vadodara, Gujarat
                            Apr 15, 2017
                            Resolved
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                            Resolved

                            Address: Vadodara, Gujarat
                            Website: Www.inoxmovie.com

                            Only for rs.10...
                            There is a waiter name mahesh damodara in the inox theater of seven seas mall he came to me to take the order and i ordered 2 hot coffee and 1 popcorn of rs. 330 i gave him rs.340 he said he will return the change after some time because he didn't had that change after whole movie he didn't came and after the movie he said he returned it while serving and he was saying lie..
                            Shame to the authorities...
                            May 21, 2017
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 19, 2017
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest,
                            We have noted your complaint, request you to mail your contact number and mail id to us on contact @inoxmovies with show details so that we can investigate.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
                            Warm Regards,
                            INOX Support
                            Verified Support
                            Apr 20, 2017
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest,
                            We have taken necessary action on the complaint shared.Please do share your contact number so that we can update you.Please mail us on [protected]@inoxmovies.com.

                            Regards,
                            INOX Support
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                              S
                              Shalu A. Austin
                              from Bengaluru, Karnataka
                              Apr 12, 2017
                              Resolved
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                              Resolved

                              Not yet refunded

                              Address: Bangalore, Karnataka, 560047

                              My kids have used my credit card for purchase of two movie (beauty n the beast) tickets of rs. 520 at inox garuda mall, Margate road, Bangalore. Each ticket costs rs. 260. But the staff has swiped my card twice n debuted rs. 1040 from my account. When my kids asked about it by showing the bank msg of debited amount .. they assured that they will refund in a week n which has nt yet done. Pls look in to this matter n do the needful....
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                              Rumpa1
                              from Delhi, Delhi
                              Apr 7, 2017
                              Resolved
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                              Resolved

                              I have purchased movie ticket on 02.04.2017 from Inox Rangoli Mall Belur for Rs. 420.00 through my Axisbank credit card no. [protected] at around 4.40 pm. Its a feature my Visa Signature credit card 25% cash back will be credited to my card if I purchase movie ticket from INOX . But till date the amount is not being reflected in my card account.
                              Now my Bank is giving reason that INOX counter is not using the machine linked with entertainment merchant hence I will not get the cash back.
                              How can it be possible as in my statement it is showing as "INOX LEISURE LTD" machine used for selling movie ticket is not linked with INOX brand name. From anywhere in previous days i did not face the issue, then why now??? Who will bear my cash back refund. Please look into the matter else will raise it to Consumer Forum.
                              May 10, 2017
                              Complaint marked as Resolved 
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 07, 2017
                              INOX Leisure / INOXMovies.com Customer Care's response
                              Dear Guest
                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
                              We would request that you mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
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                                Pramit Chatterjee
                                from Jalpaiguri, West Bengal
                                Mar 23, 2017
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                                Address: Darjeeling, West Bengal, 734001
                                Website: www.inoxmovies.com

                                I have complained about this earlier and the Inox movies have been really rude about their behaviour. They have repeatedly stated that they have no control over the movies that are screened here in Inox Siliguri but are repeatedly bringing B-grade movies like 'Machine' and 'Aa Gaya Hero' instead of movies from renowned directors like Vikramaditya Motwane's 'Trapped' that released last Friday.

                                That was about the Hindi movie. This is about the English movies. None of the good English movies like 'La La Land' or 'John Wick 2' or 'Lego Batman' arrived in Inox Siliguri. Reason? The distributors decide what movies come. How does the distributor know whether the movie is going to work before releasing the movie in Siliguri? It's amazing.

                                My only request is to create an online poll on their site or their Facebook site and let the people of Siliguri vote for which movie they should screen next Friday. If they're incapable of creating a poll on their website then their is a method of creating a poll status on Facebook. That will give an good idea about how many people want to see which movie. If the people still vote for B-grade movie, I promise to move out of Siliguri to a place where every kind of movie is screened and never complain about this again.
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 29, 2017
                                INOX Leisure / INOXMovies.com Customer Care's response
                                Dear Guest,

                                We have made note of your request and would look into the request made.

                                Regards,
                                INOX Support
                                Chairs were not cleaned and cold drink was spilled all over the seat. It ruined my light colored jeans completely. On complaining the manangement (named Shekhar Singh) did not consider the issue with seriousness and instead laughed. It is a matter of huge shame for Inox Cinemas.
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                                  srishti12
                                  from Gurgaon, Haryana
                                  Mar 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110018

                                  I watched Trapped on 22nd March, 8:30 show. But I was taken aback when a Punjabi movie Jindua was being shown. It was really disappointing. We went to complain and then after 5 minutes the matter was resolved. The response of the staff was also slow. The film started late because of this. I am really angry and might not prefer Inox in future.Moreover, there was no one in the theatre hall to check.
                                  Apr 25, 2017
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 23, 2017
                                  INOX Leisure / INOXMovies.com Customer Care's response
                                  Dear Guest,

                                  Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                                  Regards,
                                  INOX Suppport
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                                    M
                                    Meet Sh
                                    from Kota, Rajasthan
                                    Mar 13, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kota, Rajasthan, 324005

                                    I went to watch Movie Badrinath ki dulhania.635 pm show at Inox Alhuwalia dated 13th march 2017.
                                    I bought 1 plate of SAMOSAS .
                                    IHave a bill also.
                                    The samosas were having high content of salt.
                                    I compalined and also asked for a complaint register.
                                    The foood counter people did not provide register and not much helpful.
                                    Manish
                                    [protected]
                                    Kota.
                                    Apr 14, 2017
                                    Complaint marked as Resolved 
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 14, 2017
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Dear Guest,
                                    We are in receipt of your complaint and our team would get in touch with you on the given number.

                                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Best Regards,
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