INOX Leisure / INOXMovies.com Complaints & Reviews

Hi all, Guys when we pay pay for overpriced tickets @ Rs. 240 / seat and a food - Rs. 170 for 2 samosas and a cold drink. Do we not deserve seats of our choice? At Korum mall, I booked tickets for Finding Fanny evening show for 20th Sept. 2014. I was deliberately given a row below what I had asked for. When I asked why the counter boy hemant Patel said it is as per management call to occupy the lower seats first and I have to adjust now. As I stood by my point brought on fair argument with some public support, he panicked and started pleading and apologised repeatedly. I did not stretch the matter further as I thought he was about to cry. I seriously think that tickets are largely overpriced ( The theatre was 70% empty and I felt i almost paid on others behalf) and the food cost too is no different, I Guess people have started realising the same and have stopped paying such price, result of which is the theatres are damn empty these days. I would rather prefer watching movie at Eternity / Star Cinema etc.

Dear Madam / Sir,

With reference to attached would like to inform you that undersign
with his other two friends went to watch Movie CITY LIGHT, 10:50 hours show at INOX
THAKUR MALL Dahisar
east Screen no. 4; seat no. A16, A17,
A18 o 2nd June, 2014.

While watching movie
undersigned got hurt by the metal wire which was behind the in front seat o[censored]ndersigned.
Due to that undersigned got bleeding scratches.

Also like to inform you that few
seats of the INOX THAKUR MALL has not properly maintained and taken care
properly which in result life threat for the movie spectator specially ladies
and Kids.

However on this regard we have complaint to the duty manger
Mr Akshya Bagul, against this incident. Although on my complaint Mr Bagul said
sorry to me, but his casual attitude not appropriate anyhow.

Thus undersigned request you to kindly look into the matter positively
and request you to kindly take strict action on the INOX management for this
unsafe life threaten maintenance of the movie hall so that this kind of
accident could not happen again.

I also request you to kindly let them to refund my money
back.


Regards-
Aswani Kumar Mishra
Mobile Number-[protected]
Email [protected]@yahoo.com

I made a payment of Rs 609.89 through SBI netbanking but not received ticket after that on 16th April, 2014 at 08:43:38 pm to watch a movie Bhootnath Returns on 17th April, 2014 at 4:20 pm. I did not get any confirmation email or sms from Inox after payment. I received the sms from SBI that an amount of Rs 609.89 is deducted from my account to Inox account. And my transaction ref no is IGT2382009. So, please return my money as soon as possible and please look into this matter Namrata Chakraborty [protected]

Hi, Its a bad experience in Inox Swabhumi, Kolkata that around most of the couples come to watch movies for doing sex. It has been seen many times that they used to do sexual activities in the hall, and sometimes it has been seen on below seats. It really disturbs other audience and their mind got diverted rather than watching movies. Its a shameful act inside the hall. Sometimes we people think whether we are in well renowed movie hall or in a private cabin or in a park where couples can openly do sexual activities. Very strange and hats off to the staff of Inox Swabhumi as well. No such supervision, rather they enjoyed watching their sexual activities. I would request to the senior authorities to maintain discipline and charge fine of some amount to those couples who will be caught doing sexual activities. Movie hall is a place of entertainment where people come and enjoyed the movie..not the place of privacy for doing sexual activities. Thanks.

I live in chennai, It is mandatory as per government rules to run the theatre with a special class of ticket i.e primere ticket( low cost ). but the time this cinema at Chandra Metro Mall, Virugambakkam, Arcot Road Chennai has come into existence, They have stopped selling the tickets of that category. Please look into the matter

As per attached photo i went for movie in inox, vadodara, located at ellorapark area with my wife and 3 year old child. when i bought two tickets they force to take full ticket for my 3 year old child who unable to understood or enjoyed movie, she was with us because she was child and we unable to left her alone at home. they are forcing me to buy another one ticket for kid or i could not enter inside movie hall also shown their impractical...

I and my family members ,total 5 went to watch at inox gandhinagar vijauawada for movie title Greekuveerudu at 10.00pm at screen 1 .
I purchased tickets through hdfc credit card ,the staff at the Booking counter has swiped twice and the amount of Rs.500 has been deducted twice from my credit card.
I had call the theater staff and told the happenings ,they suggested to give a complaint through eticketing.co and I shall get my amount back of Rs.500.
So immediately take the necessary action so that I get back my amount.

Question: Why are we charge so much for food and beverages in any PVR/Inox or other cinema theatres.
They should reduce the cost or should allow people to get their own food/beverages.
A Large Pepsi costs Re.110/-
a Nacho costs 140/-
Etc.
Is there no regulator who could control this?

Regards,
Prem.

I asked two ticket for Himatwala picture in Inox theater for morning show started at 8.55am. The boy at counter asked me 360 rupees and gave me the tickets. As we were late by 15 minutes, we ran to screen 1. The guard saw the ticket and said there are 4 ticket. Then I looked at the ticket and saw that it is 90 rupees per ticket and the counter boy had issued 4 ticket wrongly. I immediately ran to the counter and asked to return back 2 ticket. But he denied to do so and said it is not possible now. The duty manager of Inox Mr Tusar Majumdar didn't listen to me at all.

was watching the 7 pm show of Any Body Can Dance at INOX Crystal Palm, Jaipur on 14th of Feb. This was a 3 D show. I had booked the tickets online and when I went to pick up the ticket right before the show, I was asked to pay Rs 50 deposit per ticket for the 3 D glasses. I of this rule, as many movie theater charge a certain amount for the 3D glasses which is returned to the customer once we return the glasses. This was my second 3D movie in INOX jaipur, the first begin Life of PI, wherein I had paid the money for the 3D glasses and got the entire amount back on returning the glasses.

However on this instance I was extremely shocked when the person selling told me that on returning the 3 D glasses after the movie I would not get back my entire refund of Rs 50 and but only Rs 30 and the remaining Rs 20 would be kept as "service charge". I was extremely shocked to learn this and this is the the most absurd thing I have ever heard. How can you possible charge money for a 3D glass when I am returning the glass to you. It is not a piece of food that I am eating half and returning half that you are going to charge money for it. Even a poster was put up stating that from 1st February this is the new policy.
I tried to reason with the person who was selling tickets and he had no idea why this new rule was put in place and could give absolutely no justification for it. Since we were running late for the movie I did not get a chance to speak to the GM of the movie theater and thus I am writing to you.

If this was not bad enough, when we started watching the movie, we realized that the 3D glasses were of such poor quality and in such bad conditions that soon our eyes started hurting and head started hurting from wearing the glasses. One of my friends even received a broken 3D glass. We even got our glasses exchanged but still even the new glasses were of just as poor quality. Our heads were hurting so much that we did not even use the glasses but watched the 3D movie with our open eyes.

This has been an extremely disappointing and dissatisfying experience at INOX. I cannot really believe that you are actually charging money to use 3D glasses? what kind of exploitation of customers is this.This is the most obscure thing that I have ever come across. How can you possible charge move for using a 3D glass. Anyway a 3D movie ticket costs more than a 2D movie and that is understandable Over and above that you are charging Rs 20 for using the 3D glass?? and even after that the condition of the 3D glasses are so bad that you cannot even watch the movie properly in them.

This is really exploitation of the customer. Especially in Jaipur, where most people are dependent on INOX for watching English movie or even 3D movies. I guess you are already aware that no other movie theater across India is using a policy like this. I don't know whether this charge for 3D glasses is being implemented all over India or just special treatment for people in Jaipur but I demand an explanation for this. I guess you are aware that other movie theaters like PVR or DT etc don't even charge any deposit for using 3D glasses.

I am ok with the fact that you charge an amount for the 3D glasses as a security for damage to the glasses but you are expected to to return that money just like every other security deposit is returned on returning the 3D glasses at the end of the movie.

Again I would like to reiterate that i am extremely disappointed and i expect a solution to this problem. Please give me an explanation for this new rule and I think if you are interested in retaining your customer then you should better do away with this rule.

Hi,

Yesterday i tried to book tickets for Dabanng 2 from INOX e ticketing system. I booked three tickets using my debit card. Before the request gets completed, i received a java error page. They charged the amount but the tickets did not get booked. I request INOX to refund my amount ASAP. I used [protected]@yahoo.co.in as the guest user name to book the tickets.

Regards,
Mohd Shafeeq Ahmed

I tried booking 3 tickets on 14th july, 2012 . The final page showed transaction not successful but the money got deducted from my account and has not been refunded yet. I called the bank regarding this issue and got the reference number for this issue which i have provided below.
Please look into the matter ASAP. I want my money back ASAP

Bank : Deutsche Bank
Reference number - 74056632195219400249354

email ID : rcdeepika.[protected]@gmail.com
Mobile - [protected]

DEAR SIR/MADAM

THIS IS SHIVAKUMAR.A,FROM BANGALORE PREVIOUSLY WORKED FOR INOX MULTIPLEX (PF NO MH/BAN/45588/2507)GARUDA MALL GRAND MAGRATH ROAD,BLORE.MY PF FORM WAS SUBMITTED ON 4/2/2011,TILL TODAY I HAVE NOT RECIEVED MY AMOUNT,THERE IS NO PROPER RESPONSE FROM ANY SIDE,SO PLEASE KINDLY CHECK AND DO THE NEEDFULL.

THANKS& REGARDS

SHIVAKUMAR.A
[protected]

On 1st October I booked tickets for my family (Mom,Dad and Sister) for Oh My God ! through BookMyShow for same day 10:30 PM Show in INOX Vadodara. I being online booking I had booking ID so got instant ticket print from auto ticket printing facility available at Box Office. Now my family went inside with ticket.While entry the security guard (main culprit) he snapped in two ticket with trick in his hand and my dad was not able to notice.They were allowed in ans sat on their seats. Now after 15 minutes dad realized he didn't received tickets from security guard so went to him to ask for tickets. That guard said its alright and assured that he would personally come to his place and return him tickets. After half an hour a drunk man came with those two tickets and claimed that those seat are his and he started hurling derogatory slangs to my parents. My parents felt embarrassed and called me.I ran over there with all proofs of my ticket booking and contacted On duty Operations Manager Sarabjeet (Spelling of name might be different). He said that he is sorry for incident and don't know it happened. My parent were embarrassed in whole crowd. Operation Manager told that he won't refund the ticket instead he provided next day tickets.He assured that there would be inquiry and even he would check CCTV footage and take necessary action. We felt that he would do it but later I came to know that INOX multiplex is notoriously famous for doing this. They trick snap tickets and sell in black. Now i feel this matter should be elevated and strict action should be taken against INOX. I am attaching the photo of my ticket booking. Also I have all proofs of online transaction and email/SMS from BookMyShow. I am sure CCTV footage would clearly tell what happened which is perfect proof for same. I doubt any action is still taken in this case. Also the man who got tickets by fraud was drunk (which is illegal in Gujarat) and same was confirmed by Operation Manager, he had no proof of purchase for same and he used derogatory slangs/foul language in public place. Strict Action/Inquiry should be taken in this case against INOX multiplex management.

I went to INOX with my family yesterday and faced a rude experience with the staff and Duty Manager, Mr Senthil ( On duty at 9.15pm, 18/09/2012 at INOX, Central Mall, J P Nagar). My 6 year old son is recovering from viral fever and hence all outside foods are not allowed for him. Hence we had taken a pack of Act II Popcorn with us which was restricted outside the premises itself even after explaining the child condition and reason for the same.

To our surprise and discontent, we had to purchase the same brand and size of Act II Popcorn from the INOX VENDOR inside at INR 210 ( 3 times the MRP). This is sheer cheating with the consumers and unfair Pricing tactics.

This should not be allowed under any statute.

Will also escalate the EXORBITANT PRICING POLICY of all products at INOX venue to the Monopolies and Restrictive Trade Practices Board and Consumer forum immediately. Request all to raise voice against UNFAIR PRICING POLICIES which is beyond the MRP ( 2-3 times of MRP!!!!)

Dear Sir,
I have seen movie today at 10 am in INOX central Mall Indore . As i park my vehicle in good manner but when i return from movie i found my vehicle placed inside the other. When i try take out i got serious hurt on my hand and i think i get minor fecture for that.
I request you to take the matter seriously and take necessary action.

Regards
Citizen of Indore

Hi INOX,
Today I was booking 2 tickets for Julayi movie show in Hyderabad Inox screening for 11:00 Am show on[protected]. But my booking failed and I got an acknowledgement to my mail that my money will br refunded in 10 days . I have made the same transaction immediately , thinking it was a rare failure. But the booking failed again! and I did not get any acknowledgement mail this time . Please check with this and repay my amount asap and send me an acknowledgement accordingly. For further details contact me to my email id : [protected]@gmail.com . Thank you

I booked 4 tickets of Bol Bachchan on 08/07/2012 and Ref. no. is 74056632191219000134885 but tickets were not confirmed and they send me reply for refund in ten days but now 31/07/2012 and till now there is no refund and no reply from any of their offices.... please refund amount.

Regards:
Hitesh Chawda
[protected]

I am mohan Shaw from Chennai. i have booked two ticket in Chennai inox for "naan e ''(6.50pm show) on 22th Jul 2012 through online booking but after successfully payment made ticket has come neither in my mail or in my mobile. Money is deducted from my a/c.the payment was made through idbi debit card powerd by master card.so, if there is any problem happen during booking then it is not my fault .

regards,
mohan.
mail:[protected]@gmail.com
Contact no:-[protected]

I had booked tickets for Bol Bachan at Inox movies in Bangalore Central,JP nagar.I had booked three tickets on 1 July in the 1:50 PM show through the Inox site.The transaction took place and the amount of Rs.804 was withdrawn from our account which was confirmed by the Citibank.Kindly request you to refund the amount as soon as possible.