Inox Leisure / Inoxmovies.com — Broken recliner, screen with dark spot & scam on popcorn refill offer

Address:

VR mall, Surat (Gujarat)

INOX at VR mall screen number 6 is providing worst service for recliner & screen. screen had a huge black spot which was disturbing while watching the movie Pathan & the recliner which we booked, its motor was not working properly so I couldn't enjoy the movie with comfort which I booked by paying huge amount of money! I want to take strict action against INOX for wasting my money on name of comfort. Also previously once when we went to watch movie Drishyam, they had an offer on cheese popcorn, they were refilling it fir free but when we went for 1st refill they said they don't have popcorns! what kind of service is this? Please do help us fighting agains fraudsters like this. Here I am attaching videos of screen spot and recliner functionality which shows how it was not responding to button press.