[Resolved]  Inox Leisure / Inoxmovies.com — Charging more price than displayed on bms website.

On 14th September 2022, i wanted to watch brahmastra movie with my family in metro Inox and on bms it was showing Rs 170 for 10am morning show and i didn't booked online rather i thought of buying tickets from counter in the theatre and there were 2 staff doing their work told me ticket price is 270 because there is a compulsory combo offer with popcorn in week days morning show, i told them how it's possible on bms it not showing anything as such you can't charge me more it's wrong, still they didn't give my ticket they denied me from giving me tickets at Rs 170, I missed one show booked online and saw the movie, so my issue is no theatre can make it compulsory for consumer to purchase the combo offer ticket if I don't want to buy that offer i should be given the choice of purchasing ticket without combo offer also they can't deny any consumer from buying tickets because on bms website it was displaying Rs170 ticket, this is unfair practice to consumers choice, i would request to look into this matter and bring appropriate changes in their conduct so that many other consumers would be saved from this unfair practice, thank you!
Was this information helpful?
No (0)
Yes (2)
Oct 31, 2022
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2022
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1201
    Pending
    274
    Resolved
    629
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information